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Published By: Genesys     Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results. Get the full study results to get insights on: The impact on customer and employee engagement The main pain points & challenges The technology service provider check list Find out why over 50% of African contact centres have adopted a cloud model
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Genesys
Published By: Tapinfluence     Published Date: Jun 07, 2016
In this eBook, based on a webinar by TapInfluence featuring PageFair and informed by data presented in PageFair and Adobe’s 2015 Ad Blocking Report, learn the eight facts you need to know about the state of ad blocking today so that you can make smart budget choices, reduce waste, and improve ROI tomorrow.
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best practices, business optimization, business management
    
Tapinfluence
Published By: Progress     Published Date: Jan 22, 2019
There are many ways to put your company's data to work and by far, personalization is one of the most exciting and effective. Just look at online giants such as Google, Netflix or Amazon, and you'll find living proof that data is a resource that helps build a digital empire. Download our extensive 30-page guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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Progress
Published By: Magento     Published Date: Mar 28, 2018
International retail sales are expected to increase by 5.5% to $28.3 trillion by 2018. launching an international site can take up valuable time and resources, and missteps can be costly. From web page layout, to word definitions and cultural preferences, countries have widely varying practices and unique online user behaviors. How efficiently you manage changes in culture, language, customs, currency, tax, and laws can make the difference between success and failure. POWER YOUR BUSINESS TO EXPAND RAPIDLY INTO FOREIGN MARKETS: Think Local and Flexible to Act Global Communicate in Other Cultures Design a Flexible and Scalable Global Process Efficiently Manage Multiple International Sites
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international, markets, company, globally, competition
    
Magento
Published By: Rokt     Published Date: Dec 17, 2018
Today’s travel industry is sitting on a major opportunity to drive increased customer value and ancillary revenue both on its booking confirmation page and throughout the checkout experience. In collaboration with travel intelligence company Skift, this report reveals best practices for getting smarter in the transaction. With insights and examples from brands including Airbnb and HotelTonight, learn about the 3 P’s of upsells: Prioritization, Personalization and Presentation.
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Rokt
Published By: PGi     Published Date: Jul 03, 2018
Most large companies have already made investments in tools that make video webcasting possible. Video is the most vibrant and intimate medium that executives can use to convey information to large, far-flung internal audiences. Video helps keep employees on the same page about company branding, strategic direction, and externally-facing stories and messaging. It facilitates the transparency and authenticity that today’s employees demand. CEOs of large, global corporations are frequently the catalyst for enterprise live streaming because they know they can use it to make a powerful and personal connection with tens of thousands of remote employees—efficiently and cost-effectively. They support using technology to foster communication and transparency, leading to a more engaged, productive workforce. They recognize the power of video. And they see how engaged, satisfied employees can collectively strengthen their company’s competitive advantage and enhance their bottom line. If your CEO
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PGi
Published By: PGi     Published Date: Sep 28, 2018
Put simply, UX is what someone feels when they interact with a solution, platform or device. Meanwhile, the user interface (UI), encompasses all of the visual elements you use to interact with a solution, platform or device. This includes everything from screens to pages — even the buttons and icons you click.
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PGi
Published By: Salesfusion     Published Date: Sep 20, 2018
Salesfusion is transforming how mid-market businesses engage audiences and measure marketing success. Our marketing automation platform is purpose-built for mid-sized companies. It is designed to include all of the features you need in a single platform that is both broad and deep in capability. We obsessed about the platform design to ensure it is easy to use with drag and drop interfaces for email, landing page, and form builders, and Salesfusion is the only marketing automation platform to include a comprehensive Business Intelligence module.
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Salesfusion
Published By: Epicor     Published Date: Jan 09, 2019
On the following pages, you’ll discover eight considerations to bear in mind when you’re looking to install or upgrade your ERP system . Some relate to the ERP vendor you’ll partner with; others are about the ERP system itself . We think you’ll need to take all of them into account to ensure the ERP system you choose is the right one for you . If you want to learn more about these considerations, we’ve suggested some further reading, too .
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Epicor
Published By: Engage2Excel     Published Date: Feb 11, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1. • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel
Published By: Engage2Excel     Published Date: Apr 29, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1 . • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
20% of customers will be responsible for 80% of profit – or so says The Pareto Principle, also known as the “rule of the vital few.” So, while marketers are trying hard to increase market share, they should be equally (or even more) concerned about nurturing the customer relationships they already have. That means finding ways to strengthen bonds with your best customers and figuring out how to turn good customers into better ones. Personalization, truly helpful support, data-driven contextual marketing, re-engagement strategies, gamification… There’s an almost overwhelming number of options out there, each touted as your golden key to an enduring bond with your users. In the pages that follow, you’ll learn about five strategies to drive engagement and retention with actionable tips from Selligent clients – top brands that are at the forefront of creating and sustaining customer loyalty.
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customer engagement, marketing strategy, customer retention, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
Published By: IBM APAC     Published Date: Mar 19, 2018
Plenty of Fish, one of the largest online dating companies, accelerate the delivery of fresh information to its four million daily users so that they can connect and interact almost in real time. Read how they use IBM Flash Storage to load webpages in just four milliseconds, connecting its 100 million users faster providing a seamless experience for users looking for love.
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IBM APAC
Published By: Silverpop     Published Date: Sep 19, 2011
With the growth of email marketing flooding inboxes, the pressure has never been greater to deliver highly compelling and creative communications programs. With more companies sending out more emails, you've got to do more to position your program above the competitive fray.
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silverpop, drive renewal, cross-promote, url, landing pages, content management systems, web analytics, online video marketing, social media marketing
    
Silverpop
Published By: Adobe Systems     Published Date: Mar 04, 2011
Learn how easy it is to create and send a single PDF Portfolio using Adobe Acrobat X Pro. See how to create a rich, branded PDF Portfolio containing many types of documents, each with a rich preview experience. Discover how to embed web pages and streaming media and even output the entire portfolio experience as a web page.
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adobe, pdf, portfolio, acrobat, pro, rich media
    
Adobe Systems
Published By: Cornerstone OnDemand     Published Date: Jan 03, 2018
62% of employees say they don’t see changes occur from feedback they give during performance reviews. Performance reviews help companies and managers evaluate an individual’s performance, but what they don’t do is help employees improve and grow. Why? Performance reviews must go beyond talk of achievements and shortcomings and take steps to offer opportunities and solutions for employees. In this quick, two-page guide, you’ll learn about: • Why performance reviews need a follow-up development plan • Give employees greater career satisfaction by understanding their career path • The power of specific and actionable goals in performance reviews • How data can help you set employees up for success • Why learning and development is necessary to transform your workforce Get your copy and learn how to leave your employees empowered.
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Cornerstone OnDemand
Published By: Adobe Systems Inc.     Published Date: Mar 04, 2011
Learn how easy it is to create and send a single PDF Portfolio using Adobe Acrobat X Pro. See how to create a rich, branded PDF Portfolio containing many types of documents, each with a rich preview experience. Discover how to embed web pages and streaming media and even output the entire portfolio experience as a web page.
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adobe, pdf, portfolio, acrobat, pro, rich media, content management systems, marketing software, market research
    
Adobe Systems Inc.
Published By: ForeScout     Published Date: Feb 18, 2014
Commissioned by ForeScout and conducted by The Tolly Group, one of the world’s leading independent product testing labs, the competitive analysis covers 34 criteria points across key functional categories: deployment, interoperability, guest management, endpoint compliance, enforcement, remediation and scalability. Before spending considerable time and resources to perform your POC, download this in-depth, 24-page report.
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forescout, counteract, network access control, nac, deployment, interoperability, guest management, endpoint compliance, enforcement, remediation & scalability
    
ForeScout
Published By: ForeScout     Published Date: Apr 18, 2014
Download your copy of the new eBook entitled “Definitive Guide™ to Next-generation Network Access Control.” This 84-page resource provides security practitioners with key capabilities, implementation considerations, use cases and operational advice for network access control (NAC) and details on how modern NAC platforms can be applied by IT organizations to achieve continuous monitoring and mitigation.
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forescout, next generation network access control, implementation considerations, it organizations, security resources, nac platforms
    
ForeScout
Published By: Clicktale     Published Date: Dec 04, 2012
This whitepaper provides an in=depth introduction to In-Page analytics and the customer experience metrics that they provide.
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web analytics, customer experience/engagement
    
Clicktale
Published By: AppDynamics     Published Date: Nov 02, 2017
Technologies once relegated to the pages of science fiction novels—artificial intelligence, digital currency, and self-driving cars to name a few—have become a reality. Enterprises must innovate with high velocity and at massive scale to stay competitive. Cloud adoption has become a strategic imperative for enterprises—it’s the price required to transform into a digital business.
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AppDynamics
Published By: SolarWinds     Published Date: May 18, 2015
Monitor website availability and performance across Web pages and infrastructure elements. Learn how to proactively monitor five key areas of website performance issues caused by front-end components. With monitoring, you can proactively detect bottlenecks to find out whether the increase in server-side processing is due to the Web server or due to a front-end.
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website availability and performance, infrastructure elements, five key areas, detect bottlenecks, server-side processing
    
SolarWinds
Published By: Avi Networks     Published Date: May 23, 2019
With growing adoption of container ecosystems, Kubernetes and OpenShift are becoming easy and popular choices for enterprises today. This webinar will look at the bigger picture by exploring all the components necessary to deploy a production-ready container-based application. Register to watch this webinar to: Review how containers and microservices have changed traditional application delivery Take a deeper look into application service deployment considerations in Kubernetes Understand the 'North-South' and 'East-West' nature of microservices Learn how the Avi fits into this ecosystem - working either alongside or replacing Kube-proxy To register to watch this webinar, simply fill out the form on this page.
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Avi Networks
Published By: Michael C. Fina     Published Date: Oct 10, 2016
A robust 25 page handbook of tips, tricks, and tactics that will help your managers engage their employees more effectively using proven recognition, communication, and emotional intelligence skills.
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michael c. fina, employee engagement, management tips, employee recognition
    
Michael C. Fina
Published By: Monotype     Published Date: Mar 28, 2017
Your brand may have throngs of fans and followers — people who “Like” or “Follow” a particular page or account. While these metrics are certainly important, they don't always equate to obvious value for your brand. The followers who are so passionate that they're creating branded content and advocating for you are the ones to focus on. Advocates are one of the best, most cost effective ways to drive business, hands down. Advocates are users with a true connection, passion and commitment to a particular brand or product. Advocates drive action, not just awareness, and unlike paid advertisers, they advocate because they want to. The second a customer becomes so invested in your brand that they share the love with their networks, they become your best marketer.
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swyft, branding, brand advocates, consumer, purchase intent, content, media
    
Monotype
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