quality service

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Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: HERE Technologies     Published Date: Sep 26, 2018
Get higher quality, more accurate location data – and a safer, more profitable fleet – by choosing the right location services provider. The true value of a location platform comes from bringing together multiple data sources and presenting them in a meaningful way. Using a platform approach, you can help customers differentiate their service, increase margins and increase safety. So, in this guide, we cover the four key considerations for choosing a mapping and location service platform to ensure a high quality, accurate mapping service for you and your customers. Complete the form to the right to receive the ebook today.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Nov 07, 2018
The United Nations predicts that by 2050 an additional 2.5 billion people will live in towns and cities, with 90% of this increase happening in African and Asia. With congestion already a challenge on many city roads how will we keep our megacities moving and quality of life high for their populations? As one of the world’s leading location platform in 2018, HERE shares location data, insights, tools and services to keep people and traffic flowing through cities and countries around the world. This eBook explains how accurate traffic data can help megacities of today and the future.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: athenahealth     Published Date: Apr 30, 2013
With the right EHR in place, participation in health care quality management programs not only helps you provide great care to your patients, but can also help increase your bottom line. However, the rewards are only worth seeking if the cost—in time and money—of collecting and reporting data to these quality programs doesn't outrun the potential gain. This is where your EHR and the services provided by your EHR vendor can make a significant difference.
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quality management, ehr, collection, patient care, quality of care, data, monitoring, analytics
    
athenahealth
Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG
Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
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ibm, telecom, analytics, customer management, customer loyalty, network service, crm & customer care, branding
    
IBM
Published By: Dell Software     Published Date: Oct 03, 2013
A CIO’s Guide: Building Business Trust with Application Performance Monitoring, a white paper prepared by EMA, highlights the benefits of an APM solution in delivering quality services and helping IT organizations build track records of operational excellence. Download it today.
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management solution, mobile applications, performance monitoring, apm, dell foglight, technology
    
Dell Software
Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring
    
Keynote
Published By: NetApp     Published Date: Sep 21, 2017
The SolidFire Definitive Guide: Guaranteeing Storage Performance covers the critical aspects of Quality of Service (QoS) in the evolving storage landscape, it’s importance as a component of storage architecture design, and worthy considerations when choosing designs in storage architecture to accommodate for an optimum QoS experience.
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netapp, database performance, flash storage, data management, cost challenges, storage performance
    
NetApp
Published By: NetApp     Published Date: Sep 21, 2017
Introduction to Guaranteed Quality of Service is an in-depth account of the crucial importance of incorporating Quality of Service (QoS) technology within data storage architecture, outlining how QoS is the critical factor in enabling dependable storage performance for business-critical applications in a multi-tenant or enterprise infrastructure.
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netapp, database performance, flash storage, data management, cost challenges, service
    
NetApp
Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
To stay on top in in the competitive world of higher education, institutions are striving to differentiate themselves with innovative programs and high-quality student services. Core to the success of these initiatives is people. How are you attracting the best faculty and staff to deliver the outcomes today's students expect? This white paper describes modern HR best practices for fueling student success.
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Oracle HCM Cloud
Published By: Fiserv     Published Date: Nov 07, 2017
"In today’s ever-evolving lending landscape where loan quality and risk management challenge profitability and the customer experience, technology may be the key to thriving – both now and in the future. Winning financial services institutions will be the ones that transform their business models to place loan quality and risk management at the center of their operations. To facilitate continuous life-of-loan management, inclusive of the requisite data transparency and audit trails that support loan quality and loss mitigation, these institutions will implement and automate a loan completion process. Such a process will manage data quality and access to loan data and documents throughout origination, servicing and sale on the secondary market."
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mortgage data quality, loan quality, loan data quality, mortgage quality, loan compliance, lending compliance, mortgage compliance, trid
    
Fiserv
Published By: Location3     Published Date: Feb 07, 2019
In our experience as franchise marketers, Local Ad Fund dollars provide a solid foundation for paid search campaigns that drive consistent, high quality-low cost, leads. However many franchisees and local business owners could be doing more to support established corporate search marketing campaigns, ultimately capturing the maximum search interest for their services within their markets, driving increased local revenue.
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marketing, local marketing, franchise, franchisor, digital marketing, local store revenue, franchise paid search
    
Location3
Published By: Teradata     Published Date: May 02, 2017
Kylo overcomes common challenges of capturing and processing big data. It lets businesses easily configure and monitor data flows in and through the data lake so users have constant access to high-quality data. It also enhances data profiling while offering self-service and data wrangling capabilities.
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cost reduction, data efficiency, data security, data integration, financial services, data discovery, data accessibility, data comprehension
    
Teradata
Published By: NetApp     Published Date: Jun 01, 2017
This SolidFire Definitive Guide provides an overview on storage Quality of Service and its importance in the Next Generation Data Center.
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netapp, solidfire, next generation data center
    
NetApp
Published By: HotSchedules     Published Date: Jan 17, 2019
Founded in 2011 by entrepreneurs Allen Reagan and Walt Powell, Flix Brewhouse is the world’s only first-run movie theatre and fully functioning microbrewery. The operation faced some challenges as the business grew including a lack of of structured training program and disengaged training sessions. With the help of Clarifi Talent Development Flix Brewhouse was able to turn it all around. With a fully functioning training program, Flix Brewhouse now has 71 custom training courses with increased sales and improved service times. With 660 active users in their online training academy, they are able to maintain high-quality service for their customers. Learn how they do it!
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HotSchedules
Published By: Group M_IBM Q119     Published Date: Feb 04, 2019
Supply chains are the lifeblood of a business, impacting everything from the quality, delivery and costs of an organization’s products and services, to customer service and satisfaction, and ultimately profitability
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Group M_IBM Q119
Published By: ConnectWise     Published Date: Aug 22, 2019
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
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ConnectWise
Published By: AppNeta     Published Date: Oct 28, 2013
6 things you should be doing today to assure fast availability and delivery of your critical web apps.
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appneta, applications, application performance, application performance management, web applications, application delivery, network health, latency
    
AppNeta
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: MarkLogic     Published Date: Mar 29, 2018
Executives, managers, and users will not trust data unless they understand where it came from. Enterprise metadata is the “data about data” that makes this trust possible. Unfortunately, many healthcare and life sciences organizations struggle to collect and manage metadata with their existing relational and column-family technology tools. MarkLogic’s multi-model architecture makes it easier to manage metadata, and build trust in the quality and lineage of enterprise data. Healthcare and life sciences companies are using MarkLogic’s smart metadata management capabilities to improve search and discovery, simplify regulatory compliance, deliver more accurate and reliable quality reports, and provide better customer service. This paper explains the essence and advantages of the MarkLogic approach.
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enterprise, metadata, management, organizations, technology, tools, mark logic
    
MarkLogic
Published By: MarkLogic     Published Date: May 07, 2018
Executives, managers, and users will not trust data unless they understand where it came from. Enterprise metadata is the “data about data” that makes this trust possible. Unfortunately, many healthcare and life sciences organizations struggle to collect and manage metadata with their existing relational and column-family technology tools. MarkLogic’s multi-model architecture makes it easier to manage metadata, and build trust in the quality and lineage of enterprise data. Healthcare and life sciences companies are using MarkLogic’s smart metadata management capabilities to improve search and discovery, simplify regulatory compliance, deliver more accurate and reliable quality reports, and provide better customer service. This paper explains the essence and advantages of the MarkLogic approach.
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agile, enterprise, metadata, management, organization
    
MarkLogic
Published By: NetApp     Published Date: Sep 19, 2017
This SolidFire definitive guide provides an overview on storage Quality of Service and its importance in the Next-Generation Data Center.
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netapp, database performance, flash storage, data management, cost challenges, solidfire, service
    
NetApp
Published By: Cherwell Software     Published Date: Jun 21, 2018
The concept of “shifting left” has gained traction in software development as a way to increase agility, reduce cost, and improve product and release quality. But shifting left has also been hailed as a powerful method for optimizing IT service management. When the service desk team shifts left, both end users and service desk personnel benefit from greater efficiency and service quality, which leads to happier, more productive internal customers—and ultimately, better business outcomes.
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service, management, optimization
    
Cherwell Software
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
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