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Published By: Butler Technologies     Published Date: Jul 03, 2018
Industry standards have been established to ensure performance, consistency, and interoperability between network equipment vendors. However, the consistent implementation and operation of these standards become even more critical as speeds and bandwidth increase. At the fiber infrastructure level, this also means more testing may be needed beyond the basic fiber end-face inspection certification and Tier 1 testing. This white paper explores Tier 2 optical time domain reflectometer (OTDR) testing and examines its relationship to Tier 1 testing and how inspection plays into both. This paper defines Tier 2 testing and explains when it is needed. It also addresses the OTDR complexity argument.
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Butler Technologies
Published By: Microsoft     Published Date: Jan 09, 2018
Relationship Selling beruht auf dem Konzept, langfristige Beziehungen zu Ihren Kunden aufzubauen, die für künftigen Umsatz sorgen. Dieses Konzept erfordert ein Umdenken bezüglich der Art und Weise, wie Sie als Verkäufer kommunizieren. Dabei geht es nicht nur um die verwendeten Tools, sondern vielmehr darum, wie Sie diese Tools nutzen, um Kunden zu erreichen, zu binden und engere Beziehungen zu ihnen aufzubauen.
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herausforderung, lösung, automatisierung, geschäftsbeziehungen, microsoft
    
Microsoft
Published By: IBM     Published Date: Sep 22, 2011
Companies need capabilities for identifying data assets and relationships, assessing data growth and implementing tiered storage strategies-capabilities that information governance can provide. It is important to classify enterprise data, understand data relationships and define service levels. Database archiving has proven effective in managing continued application data growth especially when it is combined with data discovery.
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ibm, application data, technology, enterprise, database archive
    
IBM
Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn more about the omnichannel value proposition, and why it represents the next generation of contact center technology.
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omnichannel, contact center, contact center solutions, crm, customer relationship management, contact center technologies
    
Cisco
Published By: SAP     Published Date: May 15, 2015
This paper examines the growing relationship between customer experience, loyalty, and repeat sales – and presents actionable strategies for creating encounters based on seamless dialogue across multiple touchpoints. It combines inspiring examples and best practice insights to demonstrate how the customer experience can pave the way for a profitable brand with a clear and unwavering narrative. Most importantly, it offers a blueprint for companies who know that making customer experience intrinsic to brand strategy is the first phase of future-proofing a business and facilitating unencumbered growth.
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customer experience, customer loyalty, repeat sales, omni-channel customer, crm & customer care, marketing research, e-commerce, sales
    
SAP
Published By: ServiceNow     Published Date: Feb 24, 2017
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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ServiceNow
Published By: CA Technologies     Published Date: Aug 22, 2017
Today, digital is everywhere—cloud, mobile, social and the Internet of Things are changing the way we all work and play. This rapidly evolving digital world is also redefining the relationship between your business and your customers, who now expect a convenient, interactive experience from their preferred brands. Security is also a concern. Risk is rising, as both the enterprise and its customers exchange a growing amount of sensitive data.
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CA Technologies
Published By: Microsoft     Published Date: Oct 06, 2016
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions. Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
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microsoft, analytics, data, business impact
    
Microsoft
Published By: Microsoft     Published Date: Feb 02, 2017
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions. Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
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Microsoft
Published By: Citrix ShareFile     Published Date: Feb 01, 2017
Learn how far modern tech can take you. Read the e-book to learn how you can: - Integrate new work routines - Improve client relationships - Eliminate barriers to collaboration
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Citrix ShareFile
Published By: Cognizant     Published Date: Oct 23, 2018
The implications of AI’s unique approach are profound: AI can learn by example rather than through brute-force programming; can understand human intention and emotions and act accordingly; and can handle extraordinarily complex relationships of data that are beyond the capability of human analysts working alone. AI can multiply what we currently do and take us to experiences we’ve never had before, at a speed and scale that will change entire industries. In these case studies, we’re pleased to present a range of real-world examples to guide your imagination. Here, you’ll find situations where companies like yours found AI to be part of the solution. These examples show how AI can enhance an existing application, workflow or process and reduce friction. This e-book presents how 10 organizations are using artificial intelligence to accelerate decision making, improve business processes, enhance user engagement, reduce costs and drive remarkable growth and profitability.
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cognizant, artificial intelligence
    
Cognizant
Published By: Intapp     Published Date: Jan 09, 2019
Intapp Time provides superior business intelligence thatchangesyour firm’sfundamental relationship with time.Thisunified suite of applications gives timekeepers access to time data and capture wherever they are: in the office, on a mobile device, online and offline.It is user-centric, offering a completely automated option while fullysupporting hands-on tracking—contemporaneous or reconstructionist.Intapp Time helps your business mine time data to reveal new sources of revenue, inform staff decisions, increase project efficiency, and reduce time leakage.
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business, business intelligence, time, tax, time for tax, intapp, applications, time data, automation, reporting, timekeeping, audit, accounting, consulting, professional services, active time capture, passive time capture, time tracking
    
Intapp
Published By: RedHat     Published Date: May 16, 2017
Having a well-developed API is poised to be the way that business relationships are established and maintained in an online, 24/7 digital world. Read on to discover the benefits.
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api, infrastructure, application programming interface, 3scale, business development
    
RedHat
Published By: LogMeIn     Published Date: May 31, 2016
LivePerson’s forced migration to the LiveEngage platform has businesses like yours re-examining their live chat options. Given the painful relationship they’ve endured for years with LivePerson, many customers are wary, and they want to make sure that they make the right move. BoldChat is working with a number of former LivePerson customers who came to us looking for a true partner – one that not only wants to earn their business, but to continue earning it every day. What they’re getting in return is much more.
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boldchat, logmein, liveperson, chat, customer service, customer experience
    
LogMeIn
Published By: IBM     Published Date: Jan 18, 2017
Many companies can't predict which customer they will retain or which customers will increase their spend. With predictive analytics they can. This knowledge brief from Aberdeeon Group highlights research findings that show organizations which apply predictive analytics are able to: Establish timely and accurate insights into customer behavior. Empower employees to do their jobs more effectively. Encourage more repeat business and higher wallet share
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predictive analytics, customer experience, customer relationships, customer retention, customer behavior, residual business
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business. To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize
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scalability, data warehousing, resource planning
    
IBM
Published By: Equinix     Published Date: Jul 06, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
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customer experience, customer relationship, content management, content digital media, content management systems
    
Equinix
Published By: Equinix     Published Date: Jul 08, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
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customer experience, customer relationship, content management, content digital media, customer experience/engagement
    
Equinix
Published By: Equinix     Published Date: Jul 13, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
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customer experience, customer relationship, content management, content digital media
    
Equinix
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement
    
CA Technologies
Published By: Liaison Technologies     Published Date: Nov 21, 2011
In this whitepaper, we describe how executive and IT management can get and maintain control of their company's data architecture to help meet business objectives. We describe the relationship between data integration projects and data architecture concepts and practices. We describe how the business planning and IT development processes that direct and leverage data integration projects depend on tooling. We describe breakthrough ways in which data architects, business analysts, programmers, and business users can collaborate to address their organization's pressing business challenges.
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enterprise, soa, technology, liaison, business, data integration, data architecture, it management
    
Liaison Technologies
Published By: TriNet     Published Date: Jul 28, 2015
Learn how a PEO can help remove business risks, contain HR costs, and enable you to focus on growing your business.
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peo, hr costs, hr technology, minimize risk, hr employment recruitment, co-employment, three-point relationship, talent market
    
TriNet
Published By: TriNet     Published Date: Sep 13, 2016
This factual guide covers ACA definitions, regulations, mandates, forms that need filing, deadlines for filing, and potential penalties for employers. Whether you’re a small or midsize business, this complex law presents challenges that TriNet can help you manage and comply with.
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trinet, hr technology, minimize risk, hr employment recruitment, co-employment, three-point relationship, talent market
    
TriNet
Published By: Genesys     Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes. To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as: • Create a holistic view • Increase flexibility • Reduce cost • And more
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
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