remote collaboration

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Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
    
LogMeIn
Published By: Cisco     Published Date: Mar 17, 2017
To stay ahead of the curve, organisations need a new class of collaboration tools to keep up with the way today’s digital teams work. Read on to find out more.
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collaboration, remote working, digital collaboration, collaboration tools
    
Cisco
Published By: Avaya     Published Date: Feb 06, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Avaya     Published Date: Jan 20, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Avaya     Published Date: Jan 23, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Avaya     Published Date: Jan 28, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
54% of UK office workers spend some of their time working away from the office, but how do you make sure they’re able to interact with clients and each other? You can’t afford to miss a beat. Download this e-Book for 5 tips to collaborate with your clients from anywhere, including how to: Use the cloud without compromising security Make client meetings feel more personal Customize your mobile alerts to ensure they’re helpful
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remote work, client interaction, collaboration, cloud security, personalization
    
Citrix ShareFile
Published By: Kontiki     Published Date: Sep 16, 2014
Learn how to reach and engage remote employees within your organization and see how this will strengthen employee engagement, create personal connection with executives, and increase collaboration between teams and employees.
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employee engagement, adoptions trends, solutions, best practices, video webcasting, internal communication, company-wide participation
    
Kontiki
Published By: LifeSize, a division of Logitech     Published Date: Nov 01, 2010
Analysts see other good reasons for companies to take a serious look at video conferencing technology: It can facilitate an increasingly mobile workforce, and it can help ensure business continuity in the face of natural catastrophes, man-made disasters or health scares.
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lifesize, telework, remote communication, collaboration, mobile workforce, video conferencing
    
LifeSize, a division of Logitech
Published By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
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remote support trends, remote support, web collaboration, support solutions, remote support tools, crm solutions/software, customer experience/engagement
    
LogMeIn
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention
    
LogMeIn Rescue
Published By: AWS     Published Date: May 09, 2018
More and more businesses are embracing workplace mobility and bring-your-own-device (BYOD) strategies as a method to reduce costs and stimulate productivity. These initiatives give employees, contractors, and business partners the power to remotely contribute, collaborate, and communicate with team members from familiar devices, anywhere around the world. To implement these strategies effectively however, IT teams must provide access to applications, business systems, collaboration platforms, and development environments without sacrificing end-user experiences, hindering their organization’s security posture, or inducing excessive costs. What many are finding is that traditional methods of desktop and application delivery and on-premises Virtualized Desktop Infrastructure (VDI) often cannot live up to this task, as they introduce new challenges upon implementation.
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AWS
Published By: Citrix Online     Published Date: Jun 09, 2010
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
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citrix gotoassist, remote support platform, web collaboration
    
Citrix Online
Published By: Epson     Published Date: Jun 22, 2018
Businesses like yours rely on e ective internal and external connections between employees to operate e ciently. But you might be discovering that the old ways of conveying important business messages are no longer enough for your sta . Relying only on telephone calls, email, and face-to-face meetings alone could be now considered a competitive disadvantage. It also makes it more di cult to attract top talent, and inhibits the communication speed most enterprises now require.
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Epson
Published By: GoToMeeting     Published Date: Jun 09, 2010
This new white paper examines the key challenges remote developers and teams face while exploring the advantages of leveraging an online collaboration solution to instantly connect, eliminate travel and expedite projects.
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citrix gotomeeting, remote developer, online collaboration, webinars & web conferencing
    
GoToMeeting
Published By: Arkadin     Published Date: Sep 11, 2013
Unified Communications (UC) transforms the workplace, making it more productive, efficient and effective. Hosted UC service providers remotely deliver and manage various communications services using shared resources enabling customers to consolidate and outsource much, or possibly all, of their communications and collaborations needs for a fixed monthly cost. This whitepaper details the top reasons to consider a hosted unified communication solution for your enterprise.
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unified communication, unified collaboration, enterprise unified communication, hosted unified communication, hosted uc, hosted ucaas, uc total cost of ownership, uc tco
    
Arkadin
Published By: Arkadin     Published Date: Sep 11, 2013
Financial services institutions focus on innovative services, customer relationships, and cost structures to drive profitable growth. Remote collaboration solutions (audio and web conferencing) are technologies target these three areas by transforming business processes.
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financial services, finance, fsi, financial service institutions, regulatory compliance, banking and financial services, financial solutions, capital markets
    
Arkadin
Published By: Arkadin     Published Date: Sep 11, 2013
The legal industry, like almost all others, is faced with doing more with fewer resources. This whitepaper provides valuable information on how remote collaboration solutions such as audio, video, and web conferencing can help lower costs, increase productivity, and drive incremental revenue.
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legal, legal solutions, legal communications, legal collaboration, legal conferencing, legal issues, compliance laws, law
    
Arkadin
Published By: Soonr     Published Date: Sep 03, 2014
Business happens at the speed of “right now” across departmental, physical, geographical and organizational lines. Secure, anywhere, anytime access to the most up-to-minute business content ensures that employees, partners and customers can do business faster. Neither remote VPN access nor cloud-only sharing solutions provide the flexibility, security, and universal access required to support today’s business. What’s needed is a solution that offers the benefits of cloud-based file access along with the control and manageability of local file systems. Discover the Soonr Hybrid Cloud Sync and Share Solution that preserves existing file server infrastructure, while delivering complete mobile file sharing and collaboration capabilities.
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soonr, cloud, sync and share, security, solutions, business support, vpn access, cloud sharingsoonr
    
Soonr
Published By: Polycom     Published Date: Aug 16, 2017
"With the growth in remote workers, the need for collaborative meeting spaces is on the rise to connect on and offsite workforces. Explore how you can maximize your video conference rooms to drive video adoption, facilitate deeper collaboration, defy distance across your organization and lead in the workplace."
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polycom, video conference, it infrastructure, collaboration
    
Polycom
Published By: Polycom     Published Date: Dec 18, 2014
Polycom invited customers and partners around the world to participate in a survey that focused on collaboration challenges. More than 5,000 business professionals from all job levels, functions and vertical sectors responded, candidly sharing insights about their obstacles and the strategies they deploy to overcome them. Download the full survey report and discover why 85% of our respondents believe video conferencing helps them achieve their business goals, and find out how you can use technology to defy distance within your organization as well.
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business, video, conference, multicultural, meetings, communication, cio, digital
    
Polycom
Published By: GoToMeeting     Published Date: Apr 04, 2011
This new Service Performance Insight explores why professional service organizations are increasingly relying on remote service delivery and collaboration tools to expand geographic reach, attract the best talent and increase satisfaction - all while reducing costs.
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citrix gotomeeting, collaboration, psos, citrix, gotomeeting, web conferencing, telecommuting
    
GoToMeeting
Published By: Polycom     Published Date: Jul 24, 2014
Download this survey to learn what 5,000 business professionals around the world say are their biggest collaboration challenges—and discover the strategies they deploy to overcome them. In late 2013, Polycom invited customers and partners around the world to participate in a survey that focused on collaboration challenges. More than 5,000 business professionals from all job levels, functions and vertical sectors responded, candidly sharing insights about their obstacles and the strategies they deploy to overcome them. The survey reveals that 85% of the respondents believe video conferencing helps them achieve their business goals. See how they successfully use video in their profession and how you can leverage technology to defy distance and improve remote collaboration within your organization as well.
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polycom, collaboration video conferencing, defy distance
    
Polycom
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