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Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Dell EMC     Published Date: Oct 13, 2016
Flexibility is important, since many future initiatives—big data, machine learning, emerging technologies, and new business directions—will be built on this cloud structure. No matter what shape your cloud infrastructure takes, Dell EMC converged and hyper-converged platforms and innovations like Dell EMC VscaleTM Architecture, powered by Intel® Xeon® processors, deliver the pathways to scale-up and scale-out, today and tomorrow.
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emc, capex, opex, roi, hyper-converged platforms
    
Dell EMC
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Windstream     Published Date: Oct 30, 2015
UCaaS enables businesses to transition their enterprise communications costs from a capital-expenditure (CapEx) to an operational-expense (OpEx) model, transforming the upfront costs related to on-premises PBX and UC deployments to a flexible per-user pricing model, which allows them to quickly scale the number of UC users up or down as business needs dictate.
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Windstream
Published By: Windstream     Published Date: Oct 30, 2015
UCaaS enables businesses to transition their enterprise communications costs from a capital-expenditure (CapEx) to an operational-expense (OpEx) model, transforming the upfront costs related to on-premises PBX and UC deployments to a flexible per-user pricing model, which allows them to quickly scale the number of UC users up or down as business needs dictate.
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Windstream
Published By: Cisco     Published Date: Jun 21, 2016
Wi-Fi is about to get a reboot. New 802.11ac Wave 2 products will make it possible to deliver LAN-like multigigabit speeds over the wireless network for the first time, enabling previously unimagined scale and flexibility in the enterprise workspace. But how will businesses capitalize on this new capacity when most current Ethernet access cabling maxes out at 1 Gigabit per second (Gbps)? This white paper: ? Introduces the new generation of Cisco® Catalyst® switches with Multigigabit Ethernet technology, the first platforms to combine support for multigigabit wireless speeds with full power over Ethernet (PoE) in an easy-to-deploy solution ? Shows how Cisco Catalyst Multigigabit Ethernet switches use NBASE-T technology to empower you to deliver 5-Gbps speeds over your existing access cabling ? Details how Cisco Catalyst Multigigabit Ethernet switches gives you the scale and capacity you need today, while protecting your network investments for the future
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Disruptors now harness the power of digital to create new sources of value that reduce costs, improve the customer experience, and scale their offerings. Digital disruptors also enjoy a decided innovation advantage over established companies: they are better able to identify new opportunities, and move faster to take advantage of them. In this intensely competitive environment, startups and agile firms are overturning incumbents with digital business models, products, and services.
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Cisco
Published By: Cisco     Published Date: Jan 05, 2015
Virtualization has transformed the data center over the past decade. IT departments use virtualization to consolidate multiple server workloads onto a smaller number of more powerful servers. They use virtualization to scale existing applications by adding more virtual machines to support them, and they deploy new applications without having to purchase additional servers to do so. They achieve greater resource utilization by balancing workloads across a large pool of servers in real time—and they respond more quickly to changes in workload or server availability by moving virtual machines between physical servers. Virtualized environments support private clouds on which application engineers can now provision their own virtual servers and networks in environments that expand and contract on demand.
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datacenter, data management, collaborations, business capabilities
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
The demands on IT today are staggering. Most organizations depend on their data to drive everything from product development and sales to communications, operations, and innovation. As a result, IT departments are charged with finding a way to bring new applications online quickly, accommodate massive data growth and complex data analysis, and make data available 24 hours a day, around the world, on any device. The traditional way to deliver data services is with separate infrastructure silos for various applications, processes, and locations, resulting in continually escalating costs for infrastructure and management. These infrastructure silos make it difficult to respond quickly to business opportunities and threats, cause productivity-hindering delays when you need to scale, and drive up operational costs.
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Cisco
Published By: Windstream     Published Date: Oct 22, 2015
UCaaS enables businesses to transition their enterprise communications costs from a capital-expenditure (CapEx) to an operational-expense (OpEx) model, transforming the upfront costs related to on-premises PBX and UC deployments to a flexible per-user pricing model, which allows them to quickly scale the number of UC users up or down as business needs dictate.
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Windstream
Published By: Windstream     Published Date: Oct 30, 2015
UCaaS enables businesses to transition their enterprise communications costs from a capital-expenditure (CapEx) to an operational-expense (OpEx) model, transforming the upfront costs related to on-premises PBX and UC deployments to a flexible per-user pricing model, which allows them to quickly scale the number of UC users up or down as business needs dictate.
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Windstream
Published By: SurveyMonkey     Published Date: Oct 23, 2015
Watch our webinar, 4 Steps to Building a Customer Satisfaction Engine. SurveyMonkey's Director of Customer Success, Jeffrey Coleman, will show you how to: - Ask questions that yield actionable data - Scale follow-up actions and improvements - Analyze survey data and get key metrics - Close the loop by turning data into action
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survey monkey, customer satisfaction, customer success, data analytics, survey data, client services, customer operations, salesforce
    
SurveyMonkey
Published By: Dell PC Lifecycle     Published Date: Aug 09, 2018
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. It sounds like another current term, “digital transformation.” But in fact, effective digital transformation doesn’t happen without IT Transformation. A company that undergoes IT infrastructure transformation no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
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Dell PC Lifecycle
Published By: Dell PC Lifecycle     Published Date: Aug 09, 2018
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. Although not synonymous with digital transformation, the two concepts are fundamentally linked together, as effective digital transformation cannot happen without IT Transformation. A company that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
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Dell PC Lifecycle
Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model. The more up to date the infrastructure, the more capable it is of supporting the scale and complexity of a changing application landscape. Current-generation applications must be supplemented and eventually supplanted with next-generation (also known as cloud-native) applications — each with very different infrastructure requirements. Keeping infrastructure up
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Dell EMC & Intel
Published By: Dell EMC Storage     Published Date: Nov 28, 2018
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. Although not synonymous with digital transformation, the two concepts are fundamentally linked together, as effective digital transformation cannot happen without IT Transformation. A company that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted. Download this whitepaper to learn more about how Flash Storage powered by Intel® Xeon® processor fuels IT transformations below
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Nov 28, 2018
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. It sounds like another current term, “digital transformation.” But in fact, effective digital transformation doesn’t happen without IT Transformation. A company that undergoes IT infrastructure transformation no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Mar 27, 2019
The automotive industry is in the midst of a highly competitive transitional period, with the ultimate goal of fully autonomous or “driverless” vehicles likely to be realized within a decade. The scale and intensity at which OEMs and Tier 1 suppliers must bring innovations to market – while containing costs, mitigating risks, managing product complexity and maintaining compliance – is challenging. The emergence of Advanced Driver Assistance Systems (ADAS), designed to enhance passenger, vehicle and road safety, introduces disruptive requirements for engineering IT infrastructure – particularly storage, where even entrylevel capacities are measured in petabytes. This paper will explore the infrastructure challenges facing OEMs and Tier 1 suppliers in developing and validating ADAS technologies, and propose a storage solution that is optimized for such workloads, delivering high performance, high concurrency and massive scalability.
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket fi
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Sep 03, 2019
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket f
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Dell EMC Storage
Published By: Dell EMC     Published Date: Mar 27, 2019
The automotive industry is in the midst of a highly competitive transitional period, with the ultimate goal of fully autonomous or “driverless” vehicles likely to be realized within a decade. The scale and intensity at which OEMs and Tier 1 suppliers must bring innovations to market – while containing costs, mitigating risks, managing product complexity and maintaining compliance – is challenging. The emergence of Advanced Driver Assistance Systems (ADAS), designed to enhance passenger, vehicle and road safety, introduces disruptive requirements for engineering IT infrastructure – particularly storage, where even entrylevel capacities are measured in petabytes. This paper will explore the infrastructure challenges facing OEMs and Tier 1 suppliers in developing and validating ADAS technologies, and propose a storage solution that is optimized for such workloads, delivering high performance, high concurrency and massive scalability.
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Dell EMC
Published By: Oracle     Published Date: May 08, 2019
What if your database could install, manage, secure, and upgrade itself—with little or no manual administration required? Now it’s possible, thanks to machine learning, artificial intelligence and the power of the cloud. Discover how the Oracle Autonomous Database is: • Self-driving: Tell it the service level you want to achieve, and it does the rest. • Self-securing: It installs patches automatically and uses AI to counter threats. • Self-repairing: It patches, scales, and tunes itself while your operations are running, to deliver 99.995% uptime. Discover the power of autonomous data management. Download now.
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Oracle
Published By: CA Technologies     Published Date: Dec 27, 2011
In this executive Q&A, Cloud Luminary and PGi CTO David Guthrie discusses how the cloud computing platform helped his company scale up immediately by getting his applications running efficiently in a matter of days, rather than months.
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ca technologies, cloud computing, applications, computing platform, technology
    
CA Technologies
Published By: Dell EMC     Published Date: May 12, 2016
Businesses face greater uncertainty than ever. Market conditions, customer desires, competitive landscapes, and regulatory constraints change by the minute. So business success is increasingly contingent on predictive intelligence and hyperagile responsiveness to relentlessly evolving demands. This uncertainty has significant implications for the data center — especially as business becomes pervasively digital. IT has to support business agility by being more agile itself. It has to be able to add services, scale capacity up and down as needed, and nimbly remap itself to changes in organizational structure.
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Dell EMC
Published By: Dell EMC     Published Date: Nov 10, 2015
From your most critical workloads to your cold data, a scale-out or scale-up storage solution — one that can automatically tier volumes or data to the most appropriate arrays or media (flash SSDs or HDDs) and offers advanced software features to help ensure availability and reliability — can help you efficiently manage your data center.
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Dell EMC
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