self serve

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Published By: ttec     Published Date: Jul 24, 2019
By the time most customers reach a human employee with a question, chances are they have already researched online or tried to self-serve. This means employee transformation is required to develop more sophisticated employees in the age of automation to solve more advanced customer issues. Because front-line jobs are becoming more complex, employees need to be tactical, technical, and ready to emotionally handle these new types of interactions. Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning and technology to create more sophisticated employees. Below are some key highlights from the discussion.
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ttec
Published By: Cisco EMEA     Published Date: Nov 13, 2017
IT has the opportunity to completely redefine the role networking plays in the business. But that requires executing on a vision that continuously aligns the network to ever-changing business needs. Fortunately, the right network architectures and supporting technologies required to deliver on that vision are rapidly becoming available. Automation, programmability, self-protecting, and self-healing capabilities move IT away from “keeping the lights on” and provide more time and opportunity to serve as a strategic partner to business initiatives across functional areas.
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network, transformation, digital success, organization, idc
    
Cisco EMEA
Published By: Dell     Published Date: May 04, 2015
Read this white paper and learn how: • Cloud technology bridges the gap between IT and the business, but on-premises cloud deployments often offer a lower TCO than the public cloud. • Dell enables organizations to create and manage cloud solutions customized to unique needs. • Organizations have several options for building a cloud infrastructure based on Dell solutions. • In the realm of cloud computing, Dell differentiates itself through servers, storage, networking, and integration with infrastructure and management tools. • Implementing a cloud environment requires stakeholder identification, as well as resources and capabilities.
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Dell
Published By: Dell EMC     Published Date: Aug 17, 2017
This paper presents the results of a three-year total cost of ownership (TCO) study comparing Dell EMC™ VxRail™ appliances and an equivalent do-it-yourself (DIY) solution of standalone server hardware and software from the VMware vSAN ReadyNode™ (hardware compatibility list) configurations. For both options, we modeled total hardware capital expense, total software capital expense and operational expense for small, medium and large clusters over a three-year period.
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server hardware, hci, vsan readynode, hardware compatibility, hardware
    
Dell EMC
Published By: Dell EMEA     Published Date: Aug 20, 2019
When it comes to longevity, nobody can hold a candle to Dell. Not only do our machines have the capability, manageability and security features that are trusted by IT, but they are designed for long lifecycles, thereby reducing waste and recycling costs. Small wonder they’ve been around for so long. That’s the past, but what about the futuristic features? Latitude 7400 2-in-1 uses Dell’s new ExpressSign-in to detect users’ presence, wake the system in about one second, and scan for facial recognition to log them in with Windows Hello. Users can just sit down at their desk and start working – without control-alt-delete or even reaching for the power button. In fact, it is the world’s first PC to use a proximity sensor enabled by Intel® Context Sensing Technology. When users step away for a break, Latitude will recognize they’ve left and lock itself to preserve battery life and maintain security.
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Dell EMEA
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
"This blueprint, based on HPE Pointnext experts’ real-world experience, is a “How To” guide that captures the business and technology challenges driving software defined infrastructure (SDI) and provides actionable steps for overcoming them. Gain tips to transition to hybrid IT and take advantage of software-defined architectures for agile development and self-serve IT.
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Hewlett Packard Enterprise
Published By: LifeWorks     Published Date: Dec 04, 2018
Self-care is a complex concept, and there are many misconceptions about it. Some suggest it can be selfish, that it involves expensive, lavish things. Some even consider it to be a sign of weakness. However, these misconceptions are the opposite of the truth. People who prioritize their personal health and well-being are better able to serve themselves and those around them. In other words, it’s a selfless act.
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LifeWorks
Published By: CloudHealth by VMware     Published Date: Apr 15, 2019
Amazon EC2 Reserved Instances can appear complicated, but finding a solution that best suits your company doesn't mean becoming an expert yourself; you just need to know how to approach Reserved Instances and where they can make the biggest impact. This free guide delivers a collection of proven best practices to help you successfully manage Amazon EC2 Reserved Instances. The benefits include: A breakdown of reservation types and offerings, including Convertible Reserved Instances How to calculate the payback period How to modify and exchange existing reservations to match cloud usage over time How to maximise savings with automated RI management and optimisation
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CloudHealth by VMware
Published By: B Channels     Published Date: Dec 03, 2018
With NetBackup™ 8.1.2, the most common activities can now be accomplished within a few clicks or touches, thanks to the new intuitive, web-based UI. Authorize secure, self-serve access for a variety of other users with different roles from your desktop or mobile device. Not ready to switch to the new UI just yet? The classic NetBackup UI is still there for you.
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B Channels
Published By: HP - Enterprise     Published Date: Jun 04, 2013
Businesses are overwhelmed with data; it’s a blessing and a curse. A curse because it can overwhelm traditional approaches to storing and processing it. A blessing because the data promises business insight that never existed earlier. The industry has spawned a new term, “big data,” to describe it. Now, IT itself is overwhelmed with its own big data. In the press to roll out new services and technologies—mobility, cloud, virtualization—applications, networks, and physical and virtual servers grow in a sprawl. With them comes an unprecedented volume of data such as logs, events, and flows. It takes too much time and resources to sift through it, so most of it lies unexplored and unexploited. Yet like business data, it contains insight that can help us solve problems, make decisions, and plan for the future.
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data research, big data, virtualization, applications, networks
    
HP - Enterprise
Published By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
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servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud
    
ServiceNow
Published By: McAfee     Published Date: Sep 15, 2014
Centralized and accurate network security management is more than a trend—it is quickly establishing itself as the only means of network survival. Old-school point solutions, where each solution served a single purpose at a particular point in the network, are quickly becoming unwieldy, if not impossible, to manage. Larger enterprises may have hundreds of point products throughout their network, and managing them effectively, efficiently, and securely can only be done through a centralized network security management solution. Look for eight key features in your network security management solution to ensure that your network not only survives but thrives.
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network survival, network security management, best practices, firewalls, hacker detection
    
McAfee
Published By: ServiceNow     Published Date: Mar 26, 2014
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds
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cloud, slef-service, customer experience, on-demand services
    
ServiceNow
Published By: Oracle     Published Date: Jan 28, 2019
Databases tend to hold an organization’s most important information and power the most crucial applications. It only makes sense, then, to run them on a system that’s engineered specifically to optimize database infrastructure. Yet some companies continue to run their databases on do-it-yourself (DIY) infrastructure, using separate server, software, network, and storage systems. It’s a setup that increases risk, cost, complexity, and time spent deploying and managing the systems, given that it typically involves at least three different IT groups.
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Oracle
Published By: HP     Published Date: Feb 02, 2015
Everyone agrees that data is the lifeblood of any business. Just think how tense you get when your laptop crashes and you realize you have not saved that critical document. Or put yourself in the shoes of your company’s sales teams when they suddenly find themselves unable to access information related to a deal in the pipeline at the end of the quarter because it is corrupted or went missing because of a database or server issue. Data protection is—and always will be—a constant concern.
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HP
Published By: HP     Published Date: Feb 11, 2015
Everyone agrees that data is the lifeblood of any business. Just think how tense you get when your laptop crashes and you realize you have not saved that critical document. Or put yourself in the shoes of your company’s sales teams when they suddenly find themselves unable to access information related to a deal in the pipeline at the end of the quarter because it is corrupted or went missing because of a database or server issue. Data protection is—and always will be—a constant concern.
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HP
Published By: MuleSoft     Published Date: Apr 13, 2016
Today’s successful organization needs to be able to turn on a dime, changing its product or service direction as fast as its customers’ needs require. The successful business of the 21st century crosses all boundaries; can quickly meet and adapt to competition, whether it comes from another part of the world, another industry or a startup; or it can use its core competencies to extend itself in new ways. Welcome to the Composable Enterprise. This kind of company—powered by cloud, open APIs, data analytics, mobile and social, and connected to the Internet of Things—is redefining markets and raising consumer expectations. The composable enterprise casts away the hierarchical and hardwired systems and processes that defined its predecessors, and represents a radical rethinking of how technology can serve innovation and how innovation can serve customers.
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enterprise network, digital management, enterprise application, application management, data, data analytics, cloud management
    
MuleSoft
Published By: Looker     Published Date: Dec 03, 2015
The focus of modern business intelligence has been self-service; pushing data into the hands of end users more quickly with more accessible user interfaces so they can get answers fast and on their own. This has helped alleviate a major BI pain point: centralized, IT-dominated solutions have been too slow and too brittle to serve the business. What has been masked is a lack of innovation in data modeling. Data modeling is a huge, valuable component of BI that has been largely neglected. In this webinar, we discuss Looker’s novel approach to data modeling and how it powers a data exploration environment with unprecedented depth and agility. Topics covered include: • A new architecture beyond direct connect • Language-based, git-integrated data modeling • Abstractions that make SQL more powerful and more efficient
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Looker
Published By: CloudHealth by VMware     Published Date: Feb 13, 2019
Amazon EC2 Reserved Instances can appear complicated, but finding a solution that best suits your company doesn't mean becoming an expert yourself; you just need to know how to approach Reserved Instances and where they can make the biggest impact. This free guide delivers a collection of proven best practices to help you successfully manage Amazon EC2 Reserved Instances. The benefits include: -A breakdown of reservation types and offerings, including Convertible Reserved Instances -How to calculate the payback period -How to modify and exchange existing reservations to match cloud usage over time -How to maximize savings with automated RI management and optimization
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cloud management, amazon web services, multicloud management, amazon ec2
    
CloudHealth by VMware
Published By: TIBCO Software     Published Date: Jul 22, 2019
Global producer of polycrystalline silicon for semiconductors, Hemlock Semiconductor needed to accelerate process optimization and eliminate cost. With TIBCO® Connected Intelligence, Hemlock achieved centralized, self-service, governed analysis; revenue gains; cost savings; and more. Fueled by double-digit growth in the markets it serves, Hemlock Semiconductor is adapting to the increasing commoditization within the polysilicon industry and better positioning itself to compete. A key factor in this plan is to equip process-knowledgeable personnel with the skills and tools to accelerate delivery of process optimizations and associated cost elimination. Hemlock turned to a TIBCO® Connected Intelligence solution to address the challenges. By implementing TIBCO Spotfire® and TIBCO® Streaming analytics, TIBCO® Data Science, and TIBCO® Data Virtualization, the company created more self-service analytics. Adding TIBCO BusinessWorks™ integration let the company realize the vision of connect
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TIBCO Software
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.
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Group M_IBM Q3'19
Published By: BMC Software     Published Date: Aug 26, 2014
Is your IT Automation strategy saving you money or just becoming more complex and costly? With the right unified strategy, IT Automation can pay for itself and deliver far more business value. Watch this on-demand webinar, “New Strategies to Manage IT Automation Complexity” and learn how to: • Reduce costs by integrating automatio n for servers, middleware, networks and databases • Eliminate manual and tedious IT Operations tasks with both new and existing technology • Save time and money by consolidating configuration management processes across your IT infrastructure • Transform compliance, audit that and remediation from a stressful event to a standard practice Become part of the Automation revival is serving as a catalyst for IT Operations. Watch this on-demand webinar and learn how to integrate your IT automation strategy.
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it automation, strategy, operations, it infrastructure, automation
    
BMC Software
Published By: Insight Software     Published Date: May 22, 2018
My Final Farewell - A Tribute To Excel Before we part ways, I must, must, must make sure you have this whole piece straight. As a former accountant myself, I truly do understand the reliance on spreadsheets. It is not my intention to remove spreadsheets entirely from your organization. Excel certainly has a number of excellent qualities that have served us well for years. My true intention with this elaborate work of entertainment is to inform. The rest is really up to you. For more information or just for fun, visit gohubble.com
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organization, spreadsheets, hubble, excel
    
Insight Software
Published By: CloudTask     Published Date: May 11, 2018
In a world where every competitor claims to be the best, it's extremely challenging to differentiate yourself as a market leader. Effective differentiation is one of the main challenges businesses face while trying to convert traffic into B2B leads. Essentially, it all comes down to great service and personalization Great service doesn't just include solving problems post sale, it also means being in the right place to answer questions and provide information pre-sale. The more your prospects believe that you are there to serve them and their specifc needs, the more likely it is that they will become genuine leads and eventually customers.
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CloudTask
Published By: Genpact     Published Date: Jul 30, 2012
Smart phones and technology advancements have revolutionized the way people behave, interact, consume and live.
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customer service, future ready, crm, self-serve
    
Genpact
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