self service bi

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Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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BMC Software
Published By: QlikTech     Published Date: Aug 27, 2013
The Tectonic Plates are shifting in the BI software market - The promise of business intelligence software is to enable decision makers at all level in an organization to leverage data for business advantage - to explore data, draw insights and meaningful conclusions, and make better decisions. This research paper shows how the QlikView Business Discovery Platform delivers true self-service BI that empowers business users by driving innovative decision-making.
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business discovery, powerful, business intelligence, qliktech, idc, small vendors, enabling decision makers, better decisions
    
QlikTech
Published By: IBM Software     Published Date: Feb 16, 2011
IBM Cognos Business Insight changes information delivery for all business users. Watch this recorded event which originally aired on February 15, 2011 to see how this unlimited BI workspace enables business users to create, personalize and interact with all of their information assets. Through demos and discussion, you'll learn how this revolutionary interface lets users: . Satisfy all their information needs in a single, highly intuitive workspace . Blur the lines between business authoring and analysis . Easily create net-new analysis . Enhance existing reports with information from a personal data source Discover how IBM Cognos Business Insight enables self-service BI for business users, while giving IT complete confidence that data will remain secure.
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ibm, cognos, business intelligence, query, analysis
    
IBM Software
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools
    
BMC Software
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: Staples     Published Date: Jun 01, 2017
Device as a service (DaaS) is a complete, constant, and comprehensive service that covers the entire lifecycle of your business devices. While you're the one using it to get your work done, the device itself remains the property of your DaaS provider who maintains it, services, supports, and owns full responsibility for its lifetime performance. DaaS allows you to pay for only what you use. Read this white paper to learn how DaaS can benefit your operations, lower your costs, reduce your stress, and increase your productivity and profitability.
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staples business advantage, budgeting, service
    
Staples
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
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mobile apps, mobile self-service, mobile applications, customer interactions, customer experience/engagement
    
Interactive Intelligence
Published By: NetApp     Published Date: May 29, 2015
Download this case study to discover how a private discovery cloud infrastructure enables students and faculty to focus solely on medical research with its on-demand, self-service capabilities. Find out how it is changing the way content is shared and stored within an organization.
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netapp, cloud, cloud computing, cloud infrastructure, healthcare cloud
    
NetApp
Published By: Nimsoft     Published Date: Oct 24, 2011
This paper offers tips for offering self-service capabilities to customers, therefor improving customer service levels and satisfaction.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges
    
Nimsoft
Published By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Since business-wide deployment of ad hoc reporting tools can be a resource-intensive process, this white paper offers five-step roadmap of evaluation steps to help fully assess the quality of the products under consideration.
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ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
    
GrapeCity, Inc.
Published By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Gartner predicts that by 2016, 40 percent of the global workforce will be mobile, and, by 2018, 70 percent of workers will be mobile. This white paper discusses how to choose a mobile ad hoc BI solution.
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ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
    
GrapeCity, Inc.
Published By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Getting ad hoc reporting tools into users’ hands can be a logistical challenge. This white paper offers five tips for easing that process and discusses how to effectively deploy ad hoc reporting for business users.
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ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
    
GrapeCity, Inc.
Published By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Encouraging self-service BI adoption is both a technical and a human resource effort. This white paper offers a 10-point checklist for improving this process, and includes these questions and more in this easy-to-read white paper.
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ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
    
GrapeCity, Inc.
Published By: GrapeCity, Inc.     Published Date: Feb 25, 2013
When it comes to explaining information, this white paper outlines a few basic data visualization tips to improve the impact of visualizations, ensuring that the story in the data is expressed as effectively as possible.
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ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
    
GrapeCity, Inc.
Published By: IBM     Published Date: Jul 19, 2016
Learn how IBM Cognos Analytics has come to market with a substantial refresh of its new user experience and self-service access to core enterprise capabilities.
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ibm, ibm cognos analytics, analytics, business intelligence, business analytics
    
IBM
Published By: SAS     Published Date: Mar 06, 2018
Business intelligence has come a long way ? from assistance with report generation to self-service platforms for discovery and analytical insight. As technological capabilities and business aptitude with information continue to advance, the next generation of BI will be even more capable and valuable to the enterprise. To discuss today’s success factors and tomorrow’s opportunities, IIA spoke with Rick Styll, Senior Manager, Visual Analytics Product Management at SAS, and Tapan Patel, Principal Product Marketing Manager at SAS.
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SAS
Published By: SAS     Published Date: Mar 06, 2018
Known for its industry-leading analytics, data management and business intelligence solutions, SAS is focused on helping organizations use data and analytics to make better decisions, faster. The combination of self-service BI and analytics positions you for improved productivity and smarter business decisions. So you can become more competitive as you use all your data to take better actions. Instead of depending on hunch-based choices, you can make decisions that are truly rooted in discovery and analytics. And you can do it through an interface that anyone can use. At last, your business users can get close enough to the data to manipulate it and draw their own reliable, fact-based conclusions. And they can do it in seconds or minutes, not hours or days. Equally important, IT remains in control of data access and security by providing trusted data sets and defined processes that promote the valuable, user-generated content for reuse and consistency. But, they are no longer forced
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SAS
Published By: SAS     Published Date: Mar 06, 2018
When designed well, a data lake is an effective data-driven design pattern for capturing a wide range of data types, both old and new, at large scale. By definition, a data lake is optimized for the quick ingestion of raw, detailed source data plus on-the-fly processing of such data for exploration, analytics, and operations. Even so, traditional, latent data practices are possible, too. Organizations are adopting the data lake design pattern (whether on Hadoop or a relational database) because lakes provision the kind of raw data that users need for data exploration and discovery-oriented forms of advanced analytics. A data lake can also be a consolidation point for both new and traditional data, thereby enabling analytics correlations across all data. With the right end-user tools, a data lake can enable the self-service data practices that both technical and business users need. These practices wring business value from big data, other new data sources, and burgeoning enterprise da
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SAS
Published By: IBM     Published Date: Aug 06, 2014
The future era of retailing has arrived, marked by dramatic signs of change. To stay competitive, retailers need to do three things quickly: using Social, Location and Mobile (SoLoMo) capabilities; enable shoppers’ desires for self-service retailing and assess current retail capabilities
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ibm, retail, consumers, retailers, social, location, mobile, self-service
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
IBM offers self-service BI capabilities that tell you what you need to know about the past, present and future—fast. Here are five reasons why you should choose IBM for self-service business intelligence.
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self-service business, bi capabilities, business intelligence, predictive analytics, dashboards
    
IBM
Published By: SAS     Published Date: Dec 20, 2018
Think of the self-service things you use in a day. Gas pumps. ATMs. Online apps for shopping. They’re convenient and easy to use. People choose what they want, when they want – without involving others in their minute-to-minute decisions. What if your organization could treat data discovery and analytics the same way? SAS has combined two of its visual solutions to do just that. SAS Visual Analytics and SAS Visual Statistics share the same web-based interface to provide self-service data exploration and easy-to-use interactive predictive analytics in a collaborative environment. This white paper takes a look at this convergence and outlines how these products can be used together so that everyone, even nontechnical users, can investigate data on their own, create analytical models and uncover new insights that drive competitive differentiation. Your analytics journey just got a lot easier.
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SAS
Published By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media
    
Esker
Published By: IBM     Published Date: Oct 10, 2013
Virtualization is one of the most highly demanded of all IT projects this decade because it enables enterprises to reduce capex and opex costs and at the same time increase business efficiency and agility. However, implementing, supporting, and managing virtualization can often be difficult tasks, especially as deployments increase in scale and complexity and impact more areas of the datacenter. These more complex infrastructures often require highly skilled engineers with in-depth business knowledge and systems management capabilities. Projects such as infrastructure optimization and automation initiatives for self-service provisioning are key because they enable enterprises to streamline business processes and utilize cloud strategies and mobility solutions. IDC shows how partnering with experts who can implement, optimize, support, and manage virtualized environments may be the right course of action. By utilizing partners, enterprises will be able to avoid some of the potential pit
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virtual environment, business initiatives, maximize initiatives, datacenter, complex infrastructure, business efficiency, business agility, deployments, automation initiatives, cloud strategies, mobility solutions
    
IBM
Published By: Cisco     Published Date: Dec 21, 2016
Self-service analytics implies that users design and develop their own reports and do their own data  analysis with minimal support by IT. Most recently, due to the availability of tools, such as those from Qlik,  Spotfire, and Tableau, self-service analytics has become immensely popular. Besides powerful analytical  and visualization capabilities, they all support functionality for accessing and integrating data sources.  With respect to this aspect of data integration four phases can be identified in the relatively short history  of self-service analytics. This whitepaper describes these four phases in detail and shows how the tools  Cisco Data Preparation (CDP) and Cisco Information Server (CIS) for data virtualization can strengthen and  enrich the self-service data integration capabilities of tools for reporting and analytics.  
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Cisco
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