service performance insight

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Published By: HP     Published Date: Dec 05, 2014
An IDG Connect survey of 300 enterprise organization decision makers involved in hardware investment decisions reveals the challenges and opportunities that lay between the old style of IT characterized by cost-cutting and infrastructure silos, with the new style of IT driven by the technology trends of Mobility, Cloud and Big Data. These trends have created a significant increase in business expectations that will press IT organizations to rethink their economics, service delivery and business performance. This paper highlights voice-of-the-IT-buyer research results for insight on the challenges and opportunities for IT organizations to drive innovation, transformation and improved delivery against business expectations.
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server, performance, efficiency, application, infrastructure, information technology, mobility, cloud, storage, data, speed, software
    
HP
Published By: HPE     Published Date: Feb 11, 2015
An IDG Connect survey of 300 enterprise organization decision makers involved in hardware investment decisions reveals the challenges and opportunities that lay between the old style of IT characterized by cost-cutting and infrastructure silos, with the new style of IT driven by the technology trends of Mobility, Cloud and Big Data. These trends have created a significant increase in business expectations that will press IT organizations to rethink their economics, service delivery and business performance. This paper highlights voice-of-the-IT-buyer research results for insight on the challenges and opportunities for IT organizations to drive innovation, transformation and improved delivery against business expectations. Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
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HPE
Published By: Workday     Published Date: May 09, 2018
Compare your professional services firm with more than 450 PSOs with this expansive benchmark study from Service Performance Insight. Get access to hundreds of pages of charts, graphs, and analyses that offer insight into the performance of your peers and where you can improve to make the greatest impact.
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Workday
Published By: IBM     Published Date: Jun 04, 2018
"What would you do if you didn’t have to rely on disparate analytics solutions to meet the needs of business users while following the rules of IT? View this 'Charting Your Analytical Future' webinar to learn about a world of innovation and independence for users that does not limit the confidence and controls of IT. With the cognitive-guided self-service features available in IBM business analytics solutions, more users than ever before can get the answers they need. Next-generation business analytics capabilities make it possible to access relevant data, prepare it for analysis and understand performance. But it doesn’t stop there. Users can package the results in a visually-appealing format and share them throughout the organization. Don’t miss this opportunity to hear how you can: * Benefit from advanced analytics without the complexity * Operationalize insights and dashboards from a collection of trusted data sources * Tell your story with rich visualizations and geospati
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business analytics, analytics solutions
    
IBM
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek
Published By: Intacct Corporation     Published Date: Sep 18, 2014
The professional services market is back—and more competitive than ever. How will you outperform your competitors? By monitoring the financial metrics that matter. Through years of thorough research, Service Performance Insight has analyzed and identified the profit-centric measures that are highly correlated with financial success in professional services. Download the white paper, "The 5 KPIs that Matter for Professional Services," to learn: • The importance and primary characteristics of financial maturity. • The 5 financial metrics critical to service organizations. • Where successful service organizations fall in these metrics.
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intacct, kpi, professional services, financial metrics, service performance insight
    
Intacct Corporation
Published By: Intacct     Published Date: Sep 09, 2014
The professional services market is back—and more competitive than ever. How will you outperform your competitors? By monitoring the financial metrics that matter. Through years of thorough research, Service Performance Insight has analyzed and identified the profit-centric measures that are highly correlated with financial success in professional services. Download the white paper, "The 5 KPIs that Matter for Professional Services," to learn: • The importance and primary characteristics of financial maturity. • The 5 financial metrics critical to service organizations. • Where successful service organizations fall in these metrics.
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financial success, profit, professional services
    
Intacct
Published By: IBM     Published Date: Jan 02, 2014
Business users need a simple but powerful way to navigate through data and find the insights to make timely, critical business decisions. Unfortunately, many users have become frustrated at their inability to quickly access and analyze the information they require. This data typically includes a combination of personal and corporate data locked in various enterprise systems. It exists in different formats and can be hard to analyze, change or share — making it difficult for people to get fast answers to business questions.
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ibm, cognos insight guide, navigating data, interactivity, analytic functionality, enterprise analytics, personal analytics, customer service, business users, analytic solution, share data, performance management, supply chain management, customer relationship, cognos insight
    
IBM
Published By: Internap     Published Date: Dec 02, 2014
As organizations aim to increase business agility and streamline costs, demand for public cloud services continues to grow exponentially, with Gartner predicting it will become the majority of new IT spending by 2016. This evolving application ecosystem with its intensive performance demands is placing new pressures on traditional public cloud services. Amid this shift, Internap surveyed nearly 250 Internet infrastructure decision makers to gain insight into cloud adoption, requirements and challenges – including the differences in feedback between the cloud-wise, those using cloud services, and the cloud-wary, those with no near-term plans to use cloud services. The details of these findings are reflected in this Cloud Landscape Report.
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internap, cloud landscape, application ecosystem, cloud adoption, cloud, internet infrastructure
    
Internap
Published By: IBM     Published Date: Mar 18, 2015
More and more companies are moving to the cloud for B2B services, and for good reason. There’s a huge potential for increased visibility and analytics-driven insights to be gained from B2B transactions that can give businesses unprecedented levels of information. But many organizations continue to struggle when it comes to going beyond basic transactional data and historical performance metrics. What does it take to not only report on past activity, but to get real-time alerts, predict future events, manage exceptions, and proactively leverage this wealth of data in order to put it to work? Read this IBM white paper to find out how B2B Services Reporting and Analytics provide new insights into your trading partner relationships and to drive better, more profitable business decisions.
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b2b services, ibm, b2b analytics, b2b reporting, transactional data, trading partner relationships
    
IBM
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
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contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
    
Interactive Intelligence
Published By: GoToMeeting     Published Date: Apr 04, 2011
This new Service Performance Insight explores why professional service organizations are increasingly relying on remote service delivery and collaboration tools to expand geographic reach, attract the best talent and increase satisfaction - all while reducing costs.
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citrix gotomeeting, collaboration, psos, citrix, gotomeeting, web conferencing, telecommuting
    
GoToMeeting
Published By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
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it infrastructure, roi, enterprise, performance management, downtime, remote support, support
    
HP - Intel® Xeon® processors
Published By: HP and Intel ®     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
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it infrastructure, roi, enterprise, performance management, downtime, remote support, support
    
HP and Intel ®
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