service center

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Published By: Microsoft     Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this study is to give readers a framework to evaluate the potential financial impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits gained by interviewed customers that migrated or re-architected some or all workloads from on-premises to IaaS include: › Greater revenue opportunities from business-to-business (B2B) and customer web channels with a solution that is more mobile and reliable, and meets scale and seasonality needs. › Increased profits from those revenues. › Improved production efficiency. › Reduced datacenter, IT resource, and outsourcing costs. › Easier and faster software and hardware management (such as p
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Microsoft
Published By: SAP Concur     Published Date: Aug 07, 2019
"Spend Management is the planning, process, and system of managing business dollars to positively affect the production of products and services. Spend management usualy includes processes relating to procurement, supply chain management, and outsourcing. Optimal spend management relies on the ability to understand and control company spend through automation tools and analytics. Steps to Strategic Spend Management All CFOs are concerned with how their company is spending its money. However, this is of particular concern for CFOs of small to mid-size businesses who need to manage their cash flow effectively to survive. To survive and maintain a competitive advantage, companies need to be strategic in their spend management and identify ways to invest wisely to meet current demands and fuel growth for the future. Expense and invoice management can no longer be viewed as simply a cost center. Download this white paper to explore five initiatives that can help guide your company towa
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SAP Concur
Published By: Savvis UK Limited     Published Date: Nov 12, 2010
The cloud services market is now directly addressing the needs of application developers, with an emerging class of services that provides fast, on-demand provisioning; instant scale up and down capabilities, and support for multi-tier application architectures, as well as workload migration capabilities and a pay-as-you go model.
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savvis, application development, testing, cloud services, software development, independent software vendors, isv, software-as-a-service
    
Savvis UK Limited
Published By: Savvis UK Limited     Published Date: Nov 12, 2010
This white paper reviews the evolution of data center outsourcing, and introduces cloud offerings within this historical framework.
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savvis, managed services providers, msps, data center outsourcing, application lifecycle, virtualization
    
Savvis UK Limited
Published By: Interactive Intelligence     Published Date: Dec 02, 2010
How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
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interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
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customer care, cloud brokers, caas, communications as a service, contact center applications, customer experience/engagement
    
Interactive Intelligence
Published By: IBM     Published Date: Nov 24, 2009
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
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ibm tivoli, leveraging middleware, service management, system z, new enterprise data center, business continuity management, security, process automation
    
IBM
Published By: Axeda Corporation     Published Date: Sep 06, 2007
Enabling IT equipment vendors to perform remote service on your data centers helps maximize uptime and lower TCO—but at what risk? Dial-up modems and VPNs introduce security vulnerabilities and lack sufficient auditing capabilities—making it virtually impossible to track external access and maintain data center security. Download this white paper to learn how you can manage security risks, lower service-related costs, achieve regulatory and internal compliance, and more.
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remote, remote access, remote network, network management, network security, data center, datacenter, data center management
    
Axeda Corporation
Published By: Axeda Corporation     Published Date: Nov 14, 2007
How secure are the VPNs and modems that your vendors and partners use to access your data center? Can you confidently track all activity to meet SOX, PCI, and HIPAA compliance requirements? Learn how Axeda ServiceLink for Data Centers empowers you to provide your vendors and partners with secure and auditable access to your mission-critical data center.
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remote, remote access, remote network, network management, network security, hipaa, hippa, sox
    
Axeda Corporation
Published By: Stratus Technologies     Published Date: Jun 04, 2009
Cloud computing allows companies to use IT resources as a service, taking advantage of shared applications, processing and storage managed within the cloud - either inside a private cloud at an internal data center, or in an external cloud at a service provider. Greater robustness of the virtualized servers supporting this new IT model will ensure a resilient cloud infrastructure capable of delivering "on-demand" access to users.
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demand, stratus, cloud computing, virtualized, on demand, storage management, shared applications, cloud
    
Stratus Technologies
Published By: Stratus Technologies     Published Date: Jun 16, 2009
"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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c-level, stratus, itic, end users, customers, partners, high availability, corporate applications
    
Stratus Technologies
Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
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atg, online customer service, mobile channel, mobile commerce, ebusiness, customer satisfaction, call center
    
ATG, Inc.
Published By: Microsoft Dynamics CRM     Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
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microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management
    
Microsoft Dynamics CRM
Published By: Savvis     Published Date: Jul 07, 2010
The cloud services market is now directly addressing the needs of application developers, with an emerging class of services that provides fast, on-demand provisioning; instant scale up and down capabilities, and support for multi-tier application architectures, as well as workload migration capabilities and a pay-as-you go model.
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savvis, software development, cloud testing, application architecture, workload migration, saas, software-as-a-service, cloud computing
    
Savvis
Published By: IBM Software     Published Date: Nov 04, 2010
Read this white paper to leverage business intelligence, performance management and predictive analytics to increase revenue and improve operations.
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ibm cognos, business analytics, performance management, predictive analytic, customer service, call center operation, telecommunications service providers
    
IBM Software
Published By: IBM Corp     Published Date: May 31, 2011
Servers are the foundation of a dependable IT infrastructure. You need your IT to be reliable, flexible and ready to support your business through changing times. Read this white paper to see how IBM System x and IBM BladeCenter servers can offer an outstanding platform for virtualization and consolidation.
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ibm global business services, aditya famwal, mark t. chapman, midsize businesses, performance management, cost reduction, ibm system x, ibm bladecenter server
    
IBM Corp
Published By: IBM Software     Published Date: Jul 06, 2011
Learn why you should keep your software subscription up to date.
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ibm, tivoli, software subscription and support, renewal, bill kribbs, laura sanders, risk compliance, search
    
IBM Software
Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor
    
LogMeIn
Published By: IBM     Published Date: Jul 25, 2012
As it has been the trend over the last decade, organizations must continue to deal with growing data storage requirements with the same or less resources. The growing adoption of storage-as-a-service, business intelligence, and big data results in ever more Service Level Agreements that are difficult to fulfill without IT administrators spending ever longer hours in the data center. Many organizations now expect their capital expense growth for storage to be unstoppable, and see operating expense levers - such as purchasing storage systems that are easy to manage - as the only way to control data storage-related costs.
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infrastructure, technology, cloud, storage, virtualization, data management
    
IBM
Published By: CDW     Published Date: Aug 28, 2015
It’s the last storage architecture you will ever need—regardless of whether your organization is a small or midsized business, a large global enterprise, or a service provider. With a range of models to meet the needs of small to large data centers running key business applications up through enterprise-wide deployment of mission-critical applications and beyond, HP 3PAR StoreServ Storage has you covered.
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storage, servers, cloud computing, architecture
    
CDW
Published By: IBM     Published Date: May 22, 2013
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
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saas, ibm, ibm websphere, websphere, cloud computing
    
IBM
Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo
Published By: VMTurbo     Published Date: Feb 11, 2014
These new software-defined capabilities, enabling enterprises and service providers bridge the gap between software-defined flexibility and the true business potential of the Software-Defined Datacenter.
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vmturbo, software-defined datacenter, sddc, virtualization, virtualizing business, business-critical, business applications, enabling enterprises
    
VMTurbo
Published By: VMTurbo     Published Date: Mar 25, 2015
Managing the Economics of Your Virtualized Data Center The average datacenter is 50% more costly than Amazon Web Services. As cloud economics threaten the long-term viability of on premise data centers, the survival of IT organizations rests solely in the ability to maximize the operational and financial returns of their existing infrastructure. You will survive, and this brand new whitepaper will help you to follow these 4 best practices: - Maximize the efficiency of your virtual data center. - Optimize workload placement within your clusters. - Reclaim unused server capacity. - And show your boss that this saves money.
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datacenter costs, virtualized data center, amazon web services, cloud economics, server capacity
    
VMTurbo
Published By: VMTurbo     Published Date: Mar 25, 2015
Intelligent N+X Redundancy, Placement Affinities, & Future Proofing in the Virtualized Data Center Virtualization brought about the ability to simplify business continuity management in IT. Workload portability and data replication capabilities mean that physical infrastructure failures no longer need impact application services, and they can rapidly be recovered even in the event of complete site failure. However, Enterprises and Service Providers face new challenges ensuring they have enough compute capacity in their virtualized data centers to support their business continuity requirements, while at the same time not over provisioning infrastructure capacity resulting in unnecessary capital expenditure.
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continuity requirements, vmturbo, virtualization, workload portability, data replication
    
VMTurbo
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