service center

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Published By: Oracle     Published Date: Nov 27, 2013
Social-enabled customer service requires three primary capabilities. The capability to: 1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments. Download this White Paper for more info.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
Oracle
Published By: LogMeIn     Published Date: May 01, 2013
This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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customer service, logmein, customer service cost, roi, call center, outsource customer service, customer satisfaction
    
LogMeIn
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Apr 22, 2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
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cloud, cloud integration, cloud web self service, integration, siebel contact center
    
Oracle
Published By: Alert Logic     Published Date: Jun 12, 2014
In a relatively short time, cloud computing, specifically Infrastructure-as a-Service, has shifted from a new but unproven approach to an accepted, even inevitable, model. Driven by flexibility and efficiency, the question facing most organizations is not whether the cloud is part of their infrastructure plans, but which applications and workloads to move to the cloud and when. But even as the benefits of cloud and hosted models have become apparent, concerns persist about security, and an assumption lingers that the cloud is inherently less secure than an enterprise data center environment.
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cloud security, public cloud, amazon web services, cloud pci, secure cloud
    
Alert Logic
Published By: HP     Published Date: Mar 31, 2015
When was the last time you thought about your disaster recovery plan? Natural disasters, such as earthquakes, tsunamis, hurricanes, fires, or floods can occur anytime and disable your data center, with little to no warning. Hacker activities like a denial of service attack can also take down your systems unexpectedly. Then you have the more mundane risks such as human error and hardware or software failures. The only predictable thing to say about these risks is that at some point, on some scale, you’ll have to recover your data center from downtime. When it comes to disaster readiness, proactive planning is the key to success. Every business, regardless of size, needs to have a well-tested disaster recovery plan in place. Every minute your systems are down, the financial implications grow. Take the assessment to see where your disaster recovery plan ranks. Then learn about next steps and more information.
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disaster recovery, natural disasters, data center, hackers, hardware failure, software failure, planning, disaster readiness
    
HP
Published By: BubblewrApp     Published Date: Jan 20, 2015
The Company (name withheld) provides data center management and monitoring services to a number of enterprises across the United States. The Company maintains multiple network operations centers (NOCs) across the country where engineers monitor customer networks and application uptimes around the clock. The Company evaluated BubblewrApp’s Secure Access Service and was able to enable access to systems within customer data centers in 15 minutes. In addition, the Company was able to: a. Do away with site-to-site VPNs – no more reliance on jump hosts in the NOC b. Build out monitoring systems in the NOC without worry about possible IP subnet conflicts c. Enable NOC engineers to access allowed systems in customer networks from any device
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systems management, customer data centers, network operation centers, secure access service
    
BubblewrApp
Published By: Rackspace     Published Date: Mar 08, 2016
Business today requires a robust IT infrastructure and the connected mobile world needs 24/7 service with the agility to accommodate rapid changes in demand. A Microsoft Private Cloud enables businesses to balance the benefits of cloud computing with the benefits of a private data center. However, building and maintaining a Microsoft® Cloud Platform environment can be challenging.
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cloud management, cloud services, cloud management, it infrastructure
    
Rackspace
Published By: AWS     Published Date: Jul 24, 2019
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: SnowFlake     Published Date: Jul 08, 2016
Today’s data, and how that data is used, have changed dramatically in the past few years. Data now comes from everywhere—not just enterprise applications, but also websites, log files, social media, sensors, web services, and more. Organizations want to make that data available to all of their analysts as quickly as possible, not limit access to only a few highly-skilled data scientists. However, these efforts are quickly frustrated by the limitations of current data warehouse technologies. These systems simply were not built to handle the diversity of today’s data and analytics. They are based on decades-old architectures designed for a different world, a world where data was limited, users of data were few, and all processing was done in on-premises data centers.
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snowflake, data, technology, enterprise, application, best practices, social media
    
SnowFlake
Published By: Schneider Electric     Published Date: Aug 15, 2017
Schneider Electric is integrating datacenter infrastructure management (DCIM) software, big-data analytics and cloud services into the management of customers’ datacenters. Its recently launched StruxureOn cloud offering signals a new wave in datacenter operations, using a combination of machine learning, anomaly detection and event-stream playback to give operators real-time insights and alarming via their smartphones. More capabilities and features are planned, including predictive analysis and, eventually, automated action. Schneider’s long-term strategy is to build a partner ecosystem around StruxureOn, and provide digital services that span its traditional datacenter business.
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incident tracking, historical trending, troubleshooting, operational analysis, prediction model, schneider equipment, maintenance, firmware updates
    
Schneider Electric
Published By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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sap, sap business communications management, sap crm
    
SAP
Published By: SAP     Published Date: Jun 30, 2011
This paper aims to discuss the various capability acquisition and it solution deployment options and provide a perspective on how to evaluate the suitability of those options, given an enterprise's situation, and to get the best outcome.
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sap, competitive positioning, solution landscape, risk tolerance, shared service center, bpo, bpu, application performance
    
SAP
Published By: IBM     Published Date: Feb 19, 2015
This white paper describes how cloud computing can help healthcare organizations reshape their business models and services, design innovative ways of providing better, patient-centered care, and empower consumers to take greater participation in their health.
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cloud computing, healthcare industry, patient-centered care, consumer empowerment
    
IBM
Published By: Schneider Electric     Published Date: May 09, 2016
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices. This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms. Various PM methodologies and approaches are discussed. Recommended practices are suggested.
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schneider electric, edge computing, data center, energy efficiency, data center energy, preventive maintenance, tool for controlling, tco
    
Schneider Electric
Published By: WebEx Communications     Published Date: Dec 14, 2007
Businesses around the world are learning new ways to optimize their training efficiency using on-demand web services. These companies use WebEx Training Center to reach and train a constantly growing number of employees and customers around the globe. Using WebEx, businesses can now educate anywhere, any time, without boundaries.
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e-training, etraining, e-learning, elearning, employee education, education, training, collaboration
    
WebEx Communications
Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume
    
Numara Software
Published By: HP and Intel     Published Date: May 17, 2012
Download this paper to better understand how a buy-and-hold strategy can actually add costs to the data center as systems age in place.
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lifecycle, operations, flexibility, serviceability, data center, redefine, expectations, productivity
    
HP and Intel
Published By: Cisco     Published Date: Sep 08, 2016
This white paper summarizes the main architectural features that make the Cisco CloudCenter solution a unique and powerful choice for any IT organization or service provider seeking to deploy and manage applications in a mix of data center and cloud environments.
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Cisco
Published By: QTS Data Centers     Published Date: Feb 17, 2017
This white paper provides an in-depth look at key considerations to keep in mind when selecting a data center provider in Chicago. From connectivity to compliance to customer service, these 7 key considerations offer a checklist for evaluating potential data center providers.
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QTS Data Centers
Published By: SyberWorks     Published Date: Oct 21, 2008
Kevin Lange, Director of Field Training at Service Master Clean, Inc., talks about his company's training program and the organizational drivers that led them to consider an e-learning program and to choose the SyberWorks Training Center Learning Management System to manage their training.
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syberworks, e-learning, elearning, training program, drivers, learning management systems, learning management system, e-learning
    
SyberWorks
Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations, customer engagement
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience
    
IBM
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