service center

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Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service
    
IBM
Published By: Juniper Networks     Published Date: Feb 18, 2015
Get our eBook on Virtualization and learn how you can improve business agility and service delivery via an open, agile network architecture. This eBook explains how to bridge the physical and virtual worlds and simplify connections across multiple data centers.
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juniper, juniper networks, virtualization
    
Juniper Networks
Published By: Arbor Networks     Published Date: Jan 31, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and more.
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Arbor Networks
Published By: Logicalis     Published Date: May 06, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
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hewlett packard, logicalis, data centers, data, data management, big data, digital asset management, data center services
    
Logicalis
Published By: Logicalis     Published Date: Sep 22, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
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netapp, logicalis, data centers, data, data management, big data, digital asset management, data center services
    
Logicalis
Published By: AppFirst     Published Date: Oct 10, 2013
White Paper: The Need for Application Operations in the Dynamic Data Center and the Cloud.
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appfirst, it as a service, cloud computing, cloud, data center, apm, application performance, server monitoring
    
AppFirst
Published By: Oracle     Published Date: Nov 01, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
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zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
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zenithoptimedia, oracle, smarter service, contact center, lowest tco, cloud-based contact center, contact-center solutions, oracle rightnow solutions
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Social channels are now at the forefront of customer service
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social media strategies across marketing and customer service.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
A key step in executing an effective social media strategy is to start with your vision for social customer service. Ask yourself and your team a few questions:
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social data across the enterprise to improve customer satisfaction.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Cisco     Published Date: Jan 05, 2015
The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.
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data center, consolidation, server virtualization, new applications
    
Cisco
Published By: Cisco     Published Date: Jan 05, 2015
Cisco is continuously innovating to help businesses reinvent the enterprise data center and deliver superior IT services for greater business impact. To that end, Cisco has developed robust infrastructure management tools for your Cisco Unified Computing System™ (Cisco UCS™) data center that work with and extend tools you may already use to monitor, provision, configure, and orchestrate your Microsoft server and application software.
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solution guide, integrate, infrastructure, solutions, applications
    
Cisco
Published By: Riverbed     Published Date: Jul 15, 2014
In January 2012, Riverbed® Technology announced version 9.5 of its Cascade® network performance management solution, which included a number of major enhancements. Collectively, the new capabilities are designed to improve visibility into the health and activity of applications and services traversing networks from the branch to the data center.
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advnace, visibility, virtual data centers, technology, solution, management
    
Riverbed
Published By: Riverbed     Published Date: Aug 22, 2014
The world’s largest organizations are adopting cloudbased infrastructure and services at a dizzying pace. Software as a service (SaaS) offerings such as Salesforce.com and Microsoft Office 365 are among the more popular cloud-based services. When moving services to the cloud, data centers are no longer local, so the end user experience can suffer. A poor or congested Internet connection between the user and the cloud service will mean sluggish application delivery that puts a damper on user productivity and ultimately threatens application usage.
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acceleration, delivery, cloudbased infrastructure, productivity
    
Riverbed
Published By: HP     Published Date: Apr 13, 2014
Learn how Isbank, Turkey’s largest bank, dramatically reduced testing times for Functional Testing automation from 6 man-days to a few hours. Read about the benefits of adopting an Application Lifecycle Management approach to improve software quality, automate testing processes and safeguard mission-critical applications while supporting growth.
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application lifecycle management, application development, application testing, enterprise release management, financial services, functional testing, hp application, hp loadrunner
    
HP
Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services.
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hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm
    
HP
Published By: HP     Published Date: May 05, 2014
Discover, map, and optimize assets to streamline global data centers, speed audits, slash costs: Using HP’s Business Services Management portfolio, GE Capital has realized an $8 million annual savings through data center consolidation. Find out how they addressed their key IT challenges of data center simplification, asset management and capacity management. GE Capital is the financial services unit of the American conglomerate General Electric. GE Capital provides commercial lending and leasing, as well as a range of financial services.
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bsm, business service management, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, ge capital
    
HP
Published By: HP     Published Date: Jul 03, 2014
It’s a powerful combination. Working together, HP BladeSystem and HP OneView help you transform business economics by accelerating service delivery with 66x faster workload deployment. That’s what we call the Power of One.
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hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
Published By: HP     Published Date: Jul 03, 2014
It’s a powerful combination. Working together, HP BladeSystem and HP OneView help you transform business economics by accelerating service delivery with 66x faster workload deployment. That’s what we call the Power of One.
Tags : 
hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
Published By: HP     Published Date: Jul 03, 2014
Working together, HP BladeSystem and HP OneView help you transform business economics by accelerating service delivery.
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hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
Published By: HP     Published Date: Jul 03, 2014
Opportunity from uncertainty. Choosing the right strategic partner for your data center.
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hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge
    
HP
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