service center

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Published By: HP     Published Date: Jul 03, 2014
Working together, HP BladeSystem and HP OneView help you transform business economics by accelerating service delivery.
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hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge, it management, enterprise applications
    
HP
Published By: HP     Published Date: Jul 03, 2014
Opportunity from uncertainty. Choosing the right strategic partner for your data center.
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hewlett packard, data centers, data, data management, big data, digital asset management, data center services, data center knowledge, it management, enterprise applications
    
HP
Published By: HP     Published Date: Sep 04, 2014
Data Intensity is an enterprise cloud services provider focusing on Oracle applications. Founded in 2001, it currently has 240 employees and operates two data centers with about 1,200 virtual servers. They needed a flexible storage platform to handle growth of individual customer applications, such as Oracle ERP, with minimal downtime with low operating costs. Testing included storage systems from five different vendors to find a solution that was easy to administer and provides thin provisioning, snapshots, and rapid provisioning.
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3par, storage, data, cloud, oracle, data intensity, virtual, solution
    
HP
Published By: Riverbed     Published Date: Sep 05, 2014
Nobody can afford to lose data. But managing the backup and recovery of data and services in far-flung locations can present many logistical and technology challenges that add complexity, expense, and risk. A new branch converged infrastructure approach allows IT to project virtual servers and data to the edge, providing for local access and performance while data is actually stored in centralized data centers. IT can now protect data centrally and restore branch operations in a matter of minutes versus days.
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branch office, data services, data recovery, centralized data centers
    
Riverbed
Published By: HP     Published Date: Aug 22, 2014
Now, more than ever, your IT managers are under enormous pressure to deliver applications and services that innovate and transform your business. You’re being asked to deliver a data center defined by lower costs, rapid time to value, and rock-solid reliability. To accomplish this mission, you need an infrastructure platform that can be highly optimized for today’s and tomorrow’s virtualized workloads to provide operational simplicity that allows you to move at the speed of business.
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bladesystem, economics, platform, service, delivery, converged, automated, federated, infographic
    
HP
Published By: HP     Published Date: Aug 25, 2014
Integrated computing platforms enable IT to focus on more valuable tasks that will speed time-to-market and improve application deployment and availability to better support the business. HP ConvergedSystem 700x with VMware vSphere is a flexible preconfigured solution designed for small to large enterprise and service provider deployments. Built on HP ProLiant or HP BladeSystem servers, HP StoreServ storage, and HP 5900-Series and HP Flex10 networking. HP ConvergedSystem 700x with VMware vSphere solutions are designed to address virtualization complexity, expedite virtualization deployments, and serve as the foundation for private cloud implementations. Read this whitepaper to learn more about ESG’s analysis of the costs and benefits—and ultimate economic value—associated with deploying and managing HP ConvergedSystem 700x with VMware vSphere versus a comparable conventional data center infrastructure comprised of discrete, nonintegrated compute, storage, network, and management compon
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converged system, economic, enterprise, computing, platforms, deployment, vsphere, application, virtualization, data center, cloud, infrastructure, red hat, integrated, optimization, solution, public, private, business
    
HP
Published By: HP     Published Date: Aug 25, 2014
HP ConvergedSystem 700x with Microsoft Hyper-V is an ideal example of the market transition toward integrated computing platforms. Built on HP’s ConvergedSystem 700x converged infrastructure platform, HP ConvergedSystem 700x with Microsoft Hyper-V is a flexible preconfigured solution designed for small to large enterprise and service provider deployments. The solution is built on HP ProLiant or HP BladeSystem servers, HP 3PAR SAN storage, and HP 5900-Series or HP Flex10 networking. The entire stack is managed through HP Insight Control for System Center, which integrates physical and virtual server management through HP Insight with Microsoft System Center 2012 for unified management and orchestration Read this whitepaper to learn more about ESG’s analysis of the costs and benefits—and ultimate economic value—associated with deploying and managing HP ConvergedSystem 700x with Microsoft Hyper-V, versus a comparable conventional data center infrastructure comprised of discrete, non-integ
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converged system, economic, enterprise, computing, platforms, deployment, vsphere, application, virtualization, data center, cloud, infrastructure, red hat, integrated, optimization, solution, public, private, business
    
HP
Published By: HPE     Published Date: Oct 07, 2014
So far, most data centers have virtualized their least-critical workloads as a matter of basic cost containment. Virtualizing mission-critical applications is still forthcoming for the majority,though, largely due to infrastructural concerns. Complicating matters is the shift in IT purchasing decisions from IT to business management. Integrated Computing Platforms (ICPs), private cloud computing, and public cloud services all leverage virtualization to achieve a number of IT and business goals, including increased ROI, reduced OpEx, and business process improvement. Now more than ever, it makes sense to explore the benefits of ICPs. Find expert data center considerations here.
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virtualization, data center, cloud, infrastructure, integrated, optimization, solution
    
HPE
Published By: FORTRUST     Published Date: Aug 14, 2015
This white paper examines several key criteria as they relate to service delivery from a data center or colocation provider.
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fortrust, data center, colocation, service management, risk mitigation
    
FORTRUST
Published By: VMware     Published Date: Feb 24, 2017
Enterprise mobile capabilities ideally complement, protect, and enable market-leading mobile applications to improve workforce productivity and intelligence and enable increased sales performance as a result. After a number of years of considering the relative value of various new devices, mobile device management (MDM) paradigms, development methodologies, new services, and new connectivity models, retailers are ramping up investments in enterprise mobility. Rugged devices can be part of this business outcome-centered approach, adding enterprise mobility to deliver great experiences and comparatively reduce the economic cost of doing so — importantly, doing so with continued ease in supportability, excellence in performance, and consistency in usability. Retailers are continuing to invest in deployment of secure ruggedized mobile devices for many reasons that are explored in this white paper.
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VMware
Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle
Published By: Oracle     Published Date: Apr 05, 2013
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
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expect better service, better products, better communication, smarter service, contact center, oracle
    
Oracle
Published By: Schneider Electric     Published Date: Jun 07, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
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data centers, outsourcing services, schneider electric, colocation data center, data center market
    
Schneider Electric
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
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self service, customer service, customer relationship management, crm, live support, online help, online support, cost control, self-service, call center, call center management, broadvision
    
Clearvale by BroadVision
Published By: IBM     Published Date: Apr 23, 2008
This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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it management, service management, datacenter, data center, network, networking, network management, ibm, opt it, ibm opt it
    
IBM
Published By: Soffront     Published Date: Aug 21, 2009
Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.
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knowledge management, information management, knowledge base, product information management, pim, product knowledge, customer service, customer support, call center management, soffront
    
Soffront
Published By: Opalis     Published Date: Nov 06, 2006
This white paper describes how automating IT processes greatly reduces operational costs and improves service delivery. Learn how to standardize best practices and integrate data center and operations tools without the management burden associated with scripts and home-grown programs.
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automation, business process automation, bpa, process automation, data centers, datacenter, datacenters, opalis
    
Opalis
Published By: Opalis     Published Date: Nov 06, 2006
This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
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itil, datacenter, datacenters, data centers, service management, data integration, itil implementation, opalis
    
Opalis
Published By: HP     Published Date: May 11, 2011
This paper demonstrates how migrating to HP BladeSystem delivers significant ROI through reduction in hardware and facilities expenditures.
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hp intel, blade server, hp bladesystem, roi, it infrastructure, hardware, facilities, slas, service level agreements, vms, x86 servers, cost savings, datacenter
    
HP
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
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comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
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contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
    
Interactive Intelligence
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
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customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: Network Automation     Published Date: Oct 23, 2008
In good economic times, success simply means keeping pace. After all, the market is demanding your company’s products and services, and your responsibility is simple: keep up with the demand no matter what it takes. Most managers, whether they are business managers or technology managers respond to this situation the same way. They hire more people to shoulder the increased load. Sales managers seek out more sales reps. Foremen bring more assembly workers online. Customer service beefs up the call center. And IT managers hire more administrators to maintain the constant flux of demands from users, applications, systems, and networks.
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network automation, business, process, automation, processes, tough economy, bad economy, workflow, process improvement, streamline it, strategies
    
Network Automation
Published By: Genesys     Published Date: May 07, 2009
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy. Learn more today!
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genesys, virtualization, ip migration, voip, sip, session initial protocol, voice over ip, customer service, ip network, data center, unified communications, internet engineering task force’s, ietf’s
    
Genesys
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