service center

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Published By: IBM Software     Published Date: Feb 11, 2011
Learn how leading telecommunications companies are leveraging business intelligence, performance management and predictive analytics to increase revenue and improve operations.
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ibm cognos, business analytics, telco, business intelligence, performance management, customer service, call center operation, roi
    
IBM Software
Published By: SAS     Published Date: Apr 16, 2015
SAS Institute is gearing up to make a self-service data preparation play with its new Data Loader for Hadoop offering. Designed for profiling, cleansing, transforming and preparing data to load it into the open source data processing framework for analysis, Data Loader for Hadoop is a lynchpin in SAS's data management strategy for 2015. This strategy centers on three key themes: 'big data' management and governance involving Hadoop, the streamlining of access to information, and the use of its federation and integration offerings to enable the right data to be available, at the right time.
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SAS
Published By: Webroot     Published Date: Jul 08, 2011
This paper reviews the business value of IT security, illustrates the business case for SaaS over "do it yourself" premise-based solutions, and outlines what to look for in SaaS solutions you can adopt with confidence and count on as you grow.
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webroot, saas, security as a service, computer security software, antispyware software, home internet security, enterprise internet security, solution center, information security
    
Webroot
Published By: Citrix Systems     Published Date: Sep 08, 2011
Citrix NetScaler goes beyond traditional ADCs, taking performance, scalability, reliability and security of critical web applications to the next level. Free white paper explains how!
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citrix, netscaler, application performance, service delivery, infrastructure, web applications, tcp, ssl, datastream technology, delivery optimization, load balancer, application delivery, data center infrastructure, ssl, adc, application delivery controller
    
Citrix Systems
Published By: Dell     Published Date: Jul 30, 2012
This Executive Brief is one of five installments in this series that will examine trends you need to include in your IT planning in 2012.
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disaster recovery, integrated management, service mangement, cloud computing, deskto virtualization, multivendor solutions, virtual appliances, virtualization, it planning, it strategy, windows 7, dell, dpack, vcenter, vmware
    
Dell
Published By: Oracle     Published Date: Sep 04, 2012
Today's consumers expect better service, better products, and better communication with retailers.
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advertising agencies
    
Oracle
Published By: Oracle     Published Date: Sep 10, 2012
This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' nee
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oracle, meeting citizen expectations, customer service
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
his Executive Brief explores the strategies your business can take to turn customer service into a profit center and help grow revenue.
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call centers, customer service, contact centers, customer experience, oracle
    
Oracle
Published By: Symantec     Published Date: Jul 29, 2013
Because of the outstanding economy, flexibility, and service levels it offers, virtualization is transforming data centers at breakneck speed: by 2016, an estimated 80 percent of the world's x86 servers will be Virtual Machines (VMs). But the speed of this transformation, along with the high resource utilization, ease of cloning, moving workloads, and other ways virtualization works its magic, raise challenges for “traditional” IT services and the teams that deliver them.
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architect, deduplication, virtual machines, symantec, enterprise, technology, server, virtualization, data protection, backup, recovery, system security, system management
    
Symantec
Published By: CDW     Published Date: Sep 10, 2014
Leading organizations don’t think of data protection in traditional back-office terms—and that’s no accident. They think and act like service providers, and in doing so transform data protection operations from mere cost centers to business enablers. Traditional data protection architectures can’t meet today’s challenges of massive growth, application performance, and data availability. And they aren't designed for services-oriented business models.
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protection, storage, architecture, massive growth, integrated, data
    
CDW
Published By: CDW     Published Date: Sep 10, 2014
Enterprise-critical applications—those which drive the core of an organization—require the highest availability infrastructure to support the most stringent service levels. EMC meets this need with a high performing, functionally capable, and competitively priced high-end networked storage system—the EMC® Symmetrix® VMAX® 20K system with the Enginuity™ operating environment. The VMAX 20K scale-out architecture helps organizations exceed the performance and capacity demands of hyper-consolidation, cloud deployments, and all-virtual Software Defined Data Centers (SDDCs), while simplifying the costs of data management.
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CDW
Published By: Genesys     Published Date: Jun 11, 2013
Your new all-in-one contact center should include all of the tools needed to support efficient and effective customer service. Great contact center solutions allow you to do more with less; less IT time to deploy and monitor; less agent time to answer and resolve customer requests; and less administrator frustration as they try to adjust resources to meet operational demand.
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contact centers, customer service, solution, technical, technology, drive business, voice, strategy
    
Genesys
Published By: Oracle     Published Date: Oct 25, 2013
Learn several ways how sales can adapt to improve their performance, which will positively impact the customer experience.
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custom service, contact center, supporting technology, customer service trends, best practices
    
Oracle
Published By: Oracle     Published Date: Mar 22, 2018
The Staatsbetrieb Sächsische Informatik Dienste (SID) is the German Federal State of Saxony’s central IT service provider. SID supports the state administration with cutting-edge information technology and provides expert advice to its customers on all IT matters. Its brief includes the development, introduction, operation and maintenance of IT processes, planning, operation and administration of the IT infrastructure, and central IT procurement. SID had been operating Oracle Databases at its datacenters for many years, running on IA64 hardware. However, this older technology had to be replaced for technical and financial reasons, while SID wanted to leverage the project to re-engineer its Oracle Database infrastructure. The project was initially financed and realized for migrating the IT system FÖMISAX (Landeseinheitliche Fördermitteldatenbank des Freistaates Sachsen), the State of Saxony’s subsidies database.
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Oracle
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support
    
Cisco
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, magic quadrant, contact center infrastructure, worldwide, support center
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
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cloud computing, cisco, contact center, best practices, cloud network
    
Cisco
Published By: Riverbed     Published Date: Apr 14, 2017
"Infrastructure and operations leaders often struggle to understand the role of cloud computing and to develop strategies that exploit its potential. I&O leaders should complete the prerequisites before making the technology decisions required for successful, service-centered cloud computing strategies. Read the Gartner report to learn more about key recommendations: Identify the cloud-computing-related IT services you will offer or procure. Document the internal processes that will be affected by the identified cloud services. Map applications and workloads to the associated cloud services."
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Riverbed
Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
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hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm, walgreens, services, hp performance center
    
HP
Published By: Intel Security     Published Date: Oct 20, 2015
Companies are well aware of the benefits of virtualization and cloud computing, but many are reluctant to embrace the public clould because they don't have a way to assess and ensure security. This 36 page report highlights some of the many ways that security technologies and services - from silicon to sign-on are evolving to provide the visibility and control needed to deploy workloads flexibility in the evolving datacenter, which spans both private and public clouds.
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aberddeen, data center, datacenter, cloud, server security
    
Intel Security
Published By: MuleSoft     Published Date: Jan 18, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs. Our recommended approach, API-led connectivity, builds on the principles of re-use first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations. In this whitepaper, you will learn: What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration How to build out an API-led architecture within a government agency to accelerate project
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MuleSoft
Published By: MuleSoft     Published Date: Jan 18, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs. Our recommended approach, API-led connectivity, builds on the principles of re-use first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations. In this whitepaper, you will learn: What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration How to build out an API-led architecture within a government agency to accelerate project
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MuleSoft
Published By: AWS     Published Date: Nov 12, 2018
VMware Cloud on AWS makes it easier for your organization to run VMware workloads on AWS, giving you a simple path to hybrid cloud deployment. Adopting this service will allow your organization to preserve your investments in existing applications, licenses, and processes, while taking advantage of the advanced capabilities that AWS has to offer. With just a few clicks, you will be able to rapidly provision and scale AWS resources that are operationally consistent with vSphere. VMware Cloud on AWS delivers workload portability powered by the VMware technology in your on-premises data center, combined with the cloud-scale resources and global footprint of AWS. It is truly a next-generation solution that gives you the best of both worlds.
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AWS
Published By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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contact center, infrastructure, customer engagement, cloud, on-premises
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Angesichts der zahlreichen Optionen, die der äußerst dynamische Markt für cloudbasierte Contact Center bietet, ist die Suche nach der richtigen Lösung für Ihr Unternehmen eine Herausforderung. Vergleichen Sie mithilfe der „Ovum-Entscheidungsmatrix für die Auswahl eines cloudbasierten Multichannel-Contact-Centers, 2017–18“ ganz einfach die führenden Anbieter von Contact-Center-Lösungen anhand ihrer Fähigkeit, umfassende Funktionen für das Routing von Anrufen und kanalübergreifenden Kundenservice in der Cloud bereitzustellen. Außerdem erfahren Sie, warum Genesys als „Leader“ eingestuft wurde, der Lösungen für Unternehmen jeder Größe und in allen Branchen weltweit bietet. In der Ovum-Entscheidungsmatrix finden Sie: eine Gegenüberstellung cloudbasierter Contact-Center-Lösungen basierend auf einer Bewertung ihrer Technologieplattformen einen Vergleich der Anbieter anhand ihrer Fähigkeit, kanalübergreifende Kundeninteraktionen zu unterstützen und mittels Analysen Verbindungen zwisch
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Genesys
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