service center

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Published By: NetApp     Published Date: Sep 19, 2017
This SolidFire definitive guide provides an overview on storage Quality of Service and its importance in the Next-Generation Data Center.
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netapp, database performance, flash storage, data management, cost challenges, solidfire, service
    
NetApp
Published By: IBM UK - ISM&S Storage     Published Date: Nov 17, 2011
Working with CVSI to deploy IBM Tivoli, BladeCenter and System Storage technologies
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data growth, data, storage, blade, back up, backup, tivoli, rpo, rto, end-to-end, service, cvsi, storage mangement, storage manager, bladecenter, data protection, protection, recovery
    
IBM UK - ISM&S Storage
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
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Group M_IBM Q2'19
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
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customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: Comcast Business     Published Date: Mar 24, 2015
It’s a transformative time in government information technology. Public sector organizations are moving to the cloud. At the same time, seemingly everything that can be virtualized is quickly heading in that direction. Immersive Web applications are enabling next-generation services, including innovative mobile apps that give agency staff members and constituents anytime access to valuable resources. Video seems to be everywhere, with one research firm estimating that video streaming accounts for more than 53 percent of all downstream traffic in North America. In this white paper from the Center for Digital Government (CDG), we break down what every IT leader needs to know about today’s networking to ensure project success.
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high-performance networks, modern government, cloud, immersive web, mobile technology
    
Comcast Business
Published By: Equinix     Published Date: Oct 27, 2014
The businesses that thrive amid fluctuating technology demands are not only keeping a finger on the pulse of current trends, they have the infrastructure in place to handle whatever changes might come. And they’re doing so by treating their data centers as a strategic asset—a hub from which providers and performance can all stem. Are you ready for what’s next? According to analyst forecasts and IT executives, the five key trends affecting our state of technology are mobility, consumer technology, cloud services, hyperdigitization and globalization. In the following pages, you’ll learn how these bgtrends are affecting current networks, and why a strategic data center is key to not only surviving, but thriving, today and in the future.
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data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity, network, drive, evolution, landscape, server, mobile, technology, globalization, stem, hyperdigitization, consumer
    
Equinix
Published By: Evariant     Published Date: Sep 07, 2016
Many hospital Chief Marketing Officers continue to debate whether their institution should transform their traditional marketing campaigns and embrace digital marketing. If you are in doubt as to whether digital marketing is important to your success and the success of your hospital, look at the countless articles, white papers, and blogs that have been published over the past several years that talk to the use of the internet and web-based services by patients and consumers. Here are a few of the latest examples from Pew Research Center’s Health Fact Sheet (
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evariant, hospital, patient engagement, digital marketing
    
Evariant
Published By: F5 Networks Inc     Published Date: Jun 24, 2015
Enterprises are moving to a software-defined, private cloud data center model for agility, operational efficiency, and a self-service approach to deploying applications and associated services. They are utilizing a two-tier hybrid services architecture to get the benefits of specialized hardware for front door network services and scalable software for application, stack-specific services. Read this whitepaper to learn how to integrate the necessary services with the orchestration and automation systems of a software-defined data center.
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appplication services, cloud, software, load balancing, iot, agility, automation, operational efficiency
    
F5 Networks Inc
Published By: VMware     Published Date: Nov 04, 2016
In order to keep pace with the business and developer demands inherent with the digital era, enterprise IT has picked up speed and scale by embracing the cloud. As a result of this mix of private on-premises clouds, hosted private clouds, and public cloud services, the modern data center has become a more complex and murky environment to manage. In the VMware eBook “How to Gain Visibility Across Your Multi-Cloud Environment,” we explore the power of the enterprise-ready cloud management platform (CMP) as a single solution for automating the delivery of IT resources, and managing those resources throughout their lifecycle across private and public clouds. Learn how you’ll gain the agility for accelerating IT delivery, the efficiency to improve OpEx and CapEx, the flexibility to leverage private or public cloud resources, and the level of control necessary to meet governance and security requirements.
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VMware
Published By: Opalis     Published Date: Nov 06, 2006
This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
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itil, datacenter, datacenters, data centers, service management, data integration, itil implementation, opalis
    
Opalis
Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn how to perfect your customer-company communications and see how doing so will allow you to keep pace with your customers who are constantly active through social networking outlets.
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aspect software, unified communications, contact center, customer experience., customer service, acd capabilities, unified contact center
    
Aspect Software
Published By: F5 Networks Inc     Published Date: Oct 20, 2014
Read this whitepaper to learn how a software-defined data center architectural approach can meet demands for increased agility, faster deployments, and better data center economics.
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f5 networks, vmware, data center, data center networking, deployment, application deployment, application delivery, application services, software-defined data center
    
F5 Networks Inc
Published By: Webroot     Published Date: Jul 08, 2011
This paper describes the evolution and future of the online threat environment, and outlines the security, economy, performance, and control available to smaller businesses who act now to adopt Security as a Service.
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webroot, saas, security as a service, computer security software, antispyware software, home internet security, enterprise internet security, solution center, information security
    
Webroot
Published By: Oracle     Published Date: Nov 27, 2013
Social-enabled customer service requires three primary capabilities. The capability to: 1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments. Download this White Paper for more info.
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contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools, mobile crm tools, technology
    
Oracle
Published By: Oracle     Published Date: Nov 27, 2013
Social-enabled customer service requires three primary capabilities. The capability to: 1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments. Download this White Paper for more info.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing, lead quality, lead scoring, sales automation, sales channels, sales force automation, sales management
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
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zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media, twitter, facebook, crowd service, agent-assisted service, crowd-sourced knowldge
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
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zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media, twitter, facebook, crowd service, agent-assisted service, crowd-sourced knowldge
    
Oracle
Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations, customer engagement
    
IBM
Published By: HP Data Center     Published Date: Feb 18, 2009
Identify a strategic entry point for data center transformation to achieve facilities that are scalable, modular, energy-efficient, and continuously available.
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hp critical facilities services, hp data center, eyp mcf, strategic entry point, data center transformation, scalability, energy-efficient, continuous availability, data center risks, greenfield, critical facilities consulting, critical facilities assurance, cfa, mission critical facilities, cfc, cfd, critical facilities design, energy efficiency, leed certification
    
HP Data Center
Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: May 07, 2012
The DL360p and DL380p deliver innovative advances in performance, serviceability and lifecycle automation to address the pressing demands of today's data-intensive and virtualized IT environments.
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flexibility, serviceability, data center, redefine, expectations, productivity, experience, storage performance, servers, gen8, intel, proliant
    
Sponsored by HP and Intel® Xeon® processors
Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: May 07, 2012
HP Insight Online - is the industry's first comprehensive, cloud-based management and support solution with a personalized dashboard for monitoring device and support status. Find out more now!
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flexibility, serviceability, data center, redefine, expectations, productivity, experience, storage performance, servers, gen8, intel, proliant
    
Sponsored by HP and Intel® Xeon® processors
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