service center

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Published By: Cisco     Published Date: Oct 06, 2015
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
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customer engagement, cisco, self service application, customer engagement success, contact centers
    
Cisco
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
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customer care, cloud brokers, caas, communications as a service, contact center applications, customer experience/engagement
    
Interactive Intelligence
Published By: Avi Networks     Published Date: Mar 06, 2019
Software-defined architectures have transformed enterprises seeking to become application-centric, with many modern data centers now running a combination of cloud-native applications based on microservices architectures alongside traditional applications. With application owners seeking publiccloud- like simplicity and flexibility in their own data centers, IT teams are under pressure to deliver services and resolve application issues quickly, while simultaneously reducing provisioning time for new applications and lowering costs for application services.
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Avi Networks
Published By: Flexential     Published Date: Jul 17, 2019
By 2020, there will be 50 billion devices producing 600Zb of data, driving enterprises to assess their IT infrastructures to keep pace with unprecedented data processing demands. Is your business ready to handle this data explosion? In this on-demand webinar, you’ll hear Tim Parker, Vice President of Network Services at Flexential, and Craig Matsumoto, Senior Analyst of Data Center Services at 451 Research, discuss the evolution of data – and how enterprises are processing and creating it. Download now to hear Parker and Matsumoto examine how edge computing solutions are meeting the latency demands of an increasingly digitized world.
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Flexential
Published By: Windstream     Published Date: Aug 12, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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windstream, solutions, smart, personalized, service, enterprise technology, cloud, computing, data center, innovation, strategy, expansion, customer service, agility, migration, performance, complexity, system, value, roi
    
Windstream
Published By: Dell Windows Server     Published Date: Jan 16, 2009
NetBenefit is a leading provider of managed hosting services in the United Kingdom. Faced with ever more expensive London data center costs, the company decided to implement the Windows Server 2008 operating system featuring Hyper-V virtualization technology to give it the ability to create competitively priced entry-level virtual machines to complement its existing managed hosting services.
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dell, netbenefit, managed hosting services, data center costs, windows server 2008, hyper-v, virtualization technology, virtual machines
    
Dell Windows Server
Published By: Citrix Systems     Published Date: Sep 08, 2011
Citrix NetScaler goes beyond traditional ADCs, taking performance, scalability, reliability and security of critical web applications to the next level. Free white paper explains how!
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citrix, netscaler, application performance, service delivery, infrastructure, web applications, tcp, ssl, datastream technology, delivery optimization, load balancer, application delivery, data center infrastructure, ssl, adc, application delivery controller
    
Citrix Systems
Published By: Juniper Networks     Published Date: Feb 18, 2015
Get our eBook on Virtualization and learn how you can improve business agility and service delivery via an open, agile network architecture. This eBook explains how to bridge the physical and virtual worlds and simplify connections across multiple data centers.
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juniper, juniper networks, virtualization
    
Juniper Networks
Published By: Juniper Networks     Published Date: Oct 28, 2014
To learn how to improve business agility and service delivery via an open, agile network, get our eBook on virtualization. Find out how to bridge the physical and virtual worlds and simplify connections across multiple data centers.
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virtualization, private cloud, public cloud, scalability, infrastructure, agility
    
Juniper Networks
Published By: IBM     Published Date: Apr 23, 2008
This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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it management, service management, datacenter, data center, network, networking, network management, ibm, opt it, ibm opt it
    
IBM
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Powerful IT doesn’t have to be complicated. Hyperconvergence puts your entire virtualized infrastructure and advanced data services into one integrated powerhouse. Deploy HCI on an intelligent fabric that can scale with your business and you can hyperconverge the entire IT stack. This guide will help you: Understand the basic tenets of hyperconvergence and the software-defined data center; Solve for common virtualization roadblocks; Identify 3 things modern organizations want from IT; Apply 7 hyperconverged tactics to your existing infrastructure now.
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Hewlett Packard Enterprise
Published By: HP Data Center     Published Date: Feb 18, 2009
Today's data centers are embarking down a path in which "old world" business, technology, and facility metrics are being pushed aside in order to provide unparalleled service delivery capabilities, processes, and methodologies. The expectations derived from today’s high-density technology deployments are driving service delivery models to extremes with very high service delivery capabilities adopted as baseline requirements within today’s stringent business models. Part of the "revolution" that is driving today's data center modeling to unprecedented high performance and efficiency levels is the fact that computer processing advances with regard to high-performance and smaller footprints have truly countered each other.
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hp data center, data center enfironment, high density computing, rack-mount servers, mep mechanical, electrical, and plumbing, virtualization, consolidation, it deployments, server consolidation
    
HP Data Center
Published By: Cisco     Published Date: Jan 05, 2015
Cisco is continuously innovating to help businesses reinvent the enterprise data center and deliver superior IT services for greater business impact. To that end, Cisco has developed robust infrastructure management tools for your Cisco Unified Computing System™ (Cisco UCS™) data center that work with and extend tools you may already use to monitor, provision, configure, and orchestrate your Microsoft server and application software.
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solution guide, integrate, infrastructure, solutions, applications
    
Cisco
Published By: CDW-Trend Micro     Published Date: Mar 26, 2015
Virtualization and cloud computing can help your organization achieve significant savings in data center hardware costs, operational expenditures, and energy demands— while achieving improvements in quality of service and business agility. However, as data centers continue to transition from physical to virtual and now increasingly, cloud environments, traditional security can slow down provisioning, become difficult to manage, and cause performance lag. As you scale your virtual environment and adopt software defined networking, evolving your approach to security can reduce time, effort, and impact on CPU, network, and storage. Read this white paper to learn more about virtualization and cloud computing.
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security, virtualization, cloud computing, trend micro
    
CDW-Trend Micro
Published By: F5 Networks Inc     Published Date: Apr 18, 2012
Efforts to reduce capital and operating expenditures by consolidating data centers can fail if applications and network are not optimized. Learn about a consolidation strategy that goes beyond centralizing servers, routers, software, and switches to solve multiple business problems.
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data center consolidation, data center virtualization, data center strategies, centralizing services, dynamic data centers, data center transformation, data center network, application delivery, network optimization, data center costs
    
F5 Networks Inc
Published By: Oracle     Published Date: Apr 22, 2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
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cloud, cloud integration, cloud web self service, integration, siebel contact center
    
Oracle
Published By: Red Hat     Published Date: Jan 01, 2013
Under pressure to improve service levels and contain costs, many enterprises are adopting a dual operating system (OS) approach. They are choosing Windows for office productivity and collaboration applications and Red Hat Enterprise Linux for infrastructure and datacenter modernization. Red Hat Enterprise Linux easily integrates with existing Windows infrastructure, making dual deployment possible.
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dual platform, modern datacenter, productivity, collaboration, linux, deployment
    
Red Hat
Published By: AWS     Published Date: Oct 07, 2019
Armor provides a managed Security-as-a-Service (SECaaS) solution that helps strengthen and unify your AWS, on-premises, and hybrid security to enable rapid detection, prevention, and response to cyberthreats in real time—typically with a lower TCO. Armor’s protection can be deployed quickly to help boost application availability. This can also play a role in increasing the visibility and overall security awareness across all your apps, no matter where they reside, because they are always operational. This solution also puts the tools—like a Web Application Firewall—in place to provide appropriate protection while being managed from a single pane of glass. Your organization can also continue using your existing security resources because Armor provides the integration to unify their offerings with the tools you already have in place. In addition, Armor’s Security Operation Center (SOC) is incorporated to reduce high threat dwell times (the amount of time a threat has undetected access t
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AWS
Published By: TIBCO Software     Published Date: May 31, 2018
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting different applications, services, devices, data sources, and business entities. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice (MWaaS) suite best suited to their specific hybrid integration requirements.
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TIBCO Software
Published By: TIBCO Software     Published Date: May 31, 2018
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting different applications, services, devices, data sources, and business entities. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice (MWaaS) suite best suited to their specific hybrid integration requirements. Download this whitepaper to read further on Hybrid integration suites for cloud service, API-led, B2B, and mobile application integration.
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TIBCO Software
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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Cisco
Published By: Schneider Electric     Published Date: May 31, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
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customer insight, colocation business, schneider electric
    
Schneider Electric
Published By: IEX     Published Date: May 27, 2008
As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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call center management, customer service, workforce management, contact management, iex, contact center, call center, performance management
    
IEX
Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: May 07, 2012
The type of server you install in a data center can have a big impact -- Knowing and choosing the appropriate server type can extend the effective life of your data center, saving millions of dollars, and make room to add new systems.
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power, cooling, space, lifecycle, operations, flexibility, serviceability, data center, redefine, expectations, productivity, experience, storage performance, servers, gen8, intel, proliant
    
Sponsored by HP and Intel® Xeon® processors
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