service center

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Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: May 07, 2012
The type of server you install in a data center can have a big impact -- Knowing and choosing the appropriate server type can extend the effective life of your data center, saving millions of dollars, and make room to add new systems.
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power, cooling, space, lifecycle, operations, flexibility, serviceability, data center
    
Sponsored by HP and Intel® Xeon® processors
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Juniper Networks     Published Date: Jun 29, 2017
The bank wanted to modernize its global data center core and edge networks to move to the next stage of its private cloud journey. The bank has long recognized the advantages of server virtualization, and it wanted to move more aggressively to a software-defined data center. The bank was virtualizing all services, including compute, storage, and network, to gain greater business flexibility and deliver cost savings. But first, it needed an elastic, flexible, and production ready network to connect its data centers. The bank wanted a dynamically scalable network to interconnect its data centers in Europe, Asia, and North America, so that it could move toward a fully automated, self provisioned cloud. The global network needed to deliver performance at scale for the company’s highly virtualized resources, while also supporting integration of legacy assets into its software-defined data centers.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Juniper Networks
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: Equinix     Published Date: Mar 26, 2015
The businesses that thrive amid fluctuating technology demands are not only keeping a finger on the pulse of current trends, they have the infrastructure in place to handle whatever changes might come. And they’re doing so by treating their data centers as a strategic asset—a hub from which providers and performance can all stem. Are you ready for what’s next? According to analyst forecasts and IT executives, the five key trends affecting our state of technology are mobility, consumer technology, cloud services, hyperdigitization and globalization. In the following pages, you’ll learn how these trends are affecting current networks, and why a strategic data center is key to not only surviving, but thriving, today and in the future.
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technology demands, infrastructure, mobility, consumer technology, cloud services, hyperdigitization, globalization
    
Equinix
Published By: Schneider Electric     Published Date: May 09, 2016
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices. This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms. Various PM methodologies and approaches are discussed. Recommended practices are suggested.
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schneider electric, edge computing, data center, energy efficiency, data center energy, preventive maintenance, tool for controlling, tco
    
Schneider Electric
Published By: Rackspace     Published Date: Mar 08, 2016
Business today requires a robust IT infrastructure and the connected mobile world needs 24/7 service with the agility to accommodate rapid changes in demand. A Microsoft Private Cloud enables businesses to balance the benefits of cloud computing with the benefits of a private data center. However, building and maintaining a Microsoft® Cloud Platform environment can be challenging.
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cloud management, cloud services, cloud management, it infrastructure
    
Rackspace
Published By: Opalis     Published Date: Nov 06, 2006
This white paper describes how automating IT processes greatly reduces operational costs and improves service delivery. Learn how to standardize best practices and integrate data center and operations tools without the management burden associated with scripts and home-grown programs.
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automation, business process automation, bpa, process automation, data centers, datacenter, datacenters, opalis
    
Opalis
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: May 07, 2012
This presentation charts the likely evolution of the market for fabric-based infrastructures, to help IT leaders determine the most appropriate vendor approach.
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power, cooling, space, lifecycle, operations, flexibility, serviceability, data center
    
Sponsored by HP and Intel® Xeon® processors
Published By: WebEx Communications     Published Date: Dec 14, 2007
Businesses around the world are learning new ways to optimize their training efficiency using on-demand web services. These companies use WebEx Training Center to reach and train a constantly growing number of employees and customers around the globe. Using WebEx, businesses can now educate anywhere, any time, without boundaries.
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e-training, etraining, e-learning, elearning, employee education, education, training, collaboration
    
WebEx Communications
Published By: IEX     Published Date: May 27, 2008
Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
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call center management, customer service, workforce management, contact management, iex, contact center, call center
    
IEX
Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social media strategies across marketing and customer service.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social data across the enterprise to improve customer satisfaction.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
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ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship, customer experience/engagement
    
IBM
Published By: Riverbed DE     Published Date: Oct 16, 2017
What is the key benefit of SD-WAN? To provide seamless access to digital services for end-users. But IT is more distributed, fragmentary, and dynamic than ever, with hybrid apps, hybrid networks, and remote and mobile users everywhere. Hardware-bound legacy networks can never fulfill the promise of seamless access. Taming the chaos of today’s IT requires a new approach to networking. This is the promise of software-defined wide area networks (SD-WAN)—the ability to use plain-language business policies to automate and orchestrate all the components of digital access. Read this white paper to learn how SD-WAN lets you: • Manage centrally from a cloud console with a comprehensive view of your connectivity fabric that spans and unifies datacenter/cloud apps, branch/mobile users, and enterprise/cloud networks. • Orchestrate globally using business policy-based automation to define quality of service and access privileges for all apps/users. • Deploy locally with zero touch via automated
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Riverbed DE
Published By: Aerohive     Published Date: Jan 04, 2012
In today's virtual enterprise, access to corporate resources must be secure, reliable, and manageable, with consistently enforced policy while simultaneously allowing access from anywhere at any time. This is why access network strategies are critical to business growth.
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aerohive, branch office, cloud computing, remote networks, vpn, cloud enabled networking, distributed enterprise, cloud security services
    
Aerohive
Published By: Riverbed     Published Date: Jul 15, 2014
In January 2012, Riverbed® Technology announced version 9.5 of its Cascade® network performance management solution, which included a number of major enhancements. Collectively, the new capabilities are designed to improve visibility into the health and activity of applications and services traversing networks from the branch to the data center.
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advnace, visibility, virtual data centers, technology, solution, management
    
Riverbed
Published By: VMware     Published Date: Feb 24, 2017
Enterprise mobile capabilities ideally complement, protect, and enable market-leading mobile applications to improve workforce productivity and intelligence and enable increased sales performance as a result. After a number of years of considering the relative value of various new devices, mobile device management (MDM) paradigms, development methodologies, new services, and new connectivity models, retailers are ramping up investments in enterprise mobility. Rugged devices can be part of this business outcome-centered approach, adding enterprise mobility to deliver great experiences and comparatively reduce the economic cost of doing so — importantly, doing so with continued ease in supportability, excellence in performance, and consistency in usability. Retailers are continuing to invest in deployment of secure ruggedized mobile devices for many reasons that are explored in this white paper.
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VMware
Published By: Cisco     Published Date: Mar 22, 2019
The Secure Data Center is a place in the network (PIN) where a company centralizes data and performs services for business. Data centers contain hundreds to thousands of physical and virtual servers that are segmented by applications, zones, and other methods. This guide addresses data center business flows and the security used to defend them. The Secure Data Center is one of the six places in the network within SAFE. SAFE is a holistic approach in which Secure PINs model the physical infrastructure and Secure Domains represent the operational aspects of a network.
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Cisco
Published By: Oracle     Published Date: Oct 25, 2013
Learn several ways how sales can adapt to improve their performance, which will positively impact the customer experience.
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custom service, contact center, supporting technology, customer service trends, best practices
    
Oracle
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