service center

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Published By: Black Box     Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios. Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements. With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
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voip solutions, contact center solutions, business phone systems, ucc, it services, it solutions, it security, it infrastructure
    
Black Box
Published By: AppFirst     Published Date: Oct 10, 2013
White Paper: The Need for Application Operations in the Dynamic Data Center and the Cloud.
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appfirst, it as a service, cloud computing, cloud, data center, apm, application performance, server monitoring
    
AppFirst
Published By: ttec     Published Date: Jul 24, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. READ THIS PAPER TO: Examine the strategic role of the contact center to deliver differentiated customer experiences while driving increased revenues and cost savings. Learn essential strategies for promoting associate productivity and satisfaction. Leverage cross-sell and up-sell opportunities that benefit the customer. Share lessons learned from EnergyAustralia’s experience.
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ttec
Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: Five9     Published Date: Jun 14, 2019
Cloud contact center has been a hot topic in the industry for some time, but moving your contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump into without considerable due diligence. We also know from our experience working with leading brands, however, that moving the contact center to the cloud pays off and is fast becoming the only way for an organization to embrace the advancements in self-service, intelligent routing and agent assistance that artificial intelligence (AI) will soon deliver. This paper is designed to help evaluate your current contact center as you consider a move to the cloud. Our goal, as always, is to enable you to deliver exceptional customer experiences, and we are here to assist you at every step as you transition to the cloud.
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Five9
Published By: Loodse     Published Date: Feb 06, 2019
Customers began to approach hosting provider SysEleven about running containers and using container orchestration. To offer their customers the highest quality services for which they are known, they sought an easy to use container orchestra- tion solution. SysEleven chose to partner with Loodse to create MetaKube, a white label of Loodse’s Kubermatic Container Engine, giving their customers Kubernetes clusters in one click. Simon Pearce, MetaKube Team Lead and Systems Architect at SysEleven, explains why they chose Kubermatic to run Kubernetes in their data centers.
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Loodse
Published By: Dell EMC     Published Date: May 29, 2015
If you are considering Hybrid Cloud, tune in to this revealing conversation with EMC’s Chad Sakac and Wikibon Analysts, Dave Vallente and Stu Miniman. Great insight on virtualization, Openstack, and the future of cloud computing plus informative details on EMC Enterprise Hybrid Cloud
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hybrid cloud, hardware, software, hardware, service center, application integration, business intelligence, data quality
    
Dell EMC
Published By: Apstra     Published Date: Aug 19, 2019
Yahoo Japan Corporation, one of Japan’s largest Internet service providers, is deploying Clos fabric networks for efficiently addressing their ever-growing data center traffic. Apstra® was selected for streamlining the design, build, and operations of these networks.
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Apstra
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Genesys     Published Date: Jun 19, 2019
With a proven customer experience platform and provider, you can overcome the limitations of legacy contact center technology and meet the needs of your customers –today and tomorrow. And, you’ll avoid the risk and uncertainty of maintaining an outdated contact center, from challenges that affect service quality to time-consuming and costly upgrades. It’s time to move forward. Read this ebook to learn: Steps to mitigate risk by minimizing your reliance on aging technology Proven and successful deployment options and migration strategies How to migrate at your own pace Benefits of adding the Genesys customer experience platform and solutions to your existing contact center environment
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Genesys
Published By: SnowFlake     Published Date: Jul 08, 2016
Today’s data, and how that data is used, have changed dramatically in the past few years. Data now comes from everywhere—not just enterprise applications, but also websites, log files, social media, sensors, web services, and more. Organizations want to make that data available to all of their analysts as quickly as possible, not limit access to only a few highly-skilled data scientists. However, these efforts are quickly frustrated by the limitations of current data warehouse technologies. These systems simply were not built to handle the diversity of today’s data and analytics. They are based on decades-old architectures designed for a different world, a world where data was limited, users of data were few, and all processing was done in on-premises data centers.
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snowflake, data, technology, enterprise, application, best practices, social media
    
SnowFlake
Published By: Cisco     Published Date: Apr 10, 2015
The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.
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cisco, zk research, data center, itaas, migration, cloud computing, applications, servers
    
Cisco
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, zk research, wifi, multigigabit network
    
Cisco
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