service center

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Published By: HP     Published Date: Mar 31, 2015
When was the last time you thought about your disaster recovery plan? Natural disasters, such as earthquakes, tsunamis, hurricanes, fires, or floods can occur anytime and disable your data center, with little to no warning. Hacker activities like a denial of service attack can also take down your systems unexpectedly. Then you have the more mundane risks such as human error and hardware or software failures. The only predictable thing to say about these risks is that at some point, on some scale, you’ll have to recover your data center from downtime. When it comes to disaster readiness, proactive planning is the key to success. Every business, regardless of size, needs to have a well-tested disaster recovery plan in place. Every minute your systems are down, the financial implications grow. Take the assessment to see where your disaster recovery plan ranks. Then learn about next steps and more information.
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disaster recovery, natural disasters, data center, hackers, hardware failure, software failure, planning, disaster readiness
    
HP
Published By: Cisco     Published Date: Dec 21, 2016
CTOs, CIOs, and application architects need access to datacenter facilities capable of handling the broad range of content serving, Big Data/analytics, and archiving functions associated with the systems of engagement and insight that they depend upon to better service customers and enhance business outcomes. They need to enhance their existing datacenters, they need to accelerate the building of new datacenters in new geographies, and they need to take greater advantage of advanced, sophisticated datacenters designed, built, and operated by service providers. IDC terms this business and datacenter transformation the shift to the 3rd Platform.
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Cisco
Published By: Fiserv     Published Date: Nov 07, 2017
"In today’s ever-evolving lending landscape where loan quality and risk management challenge profitability and the customer experience, technology may be the key to thriving – both now and in the future. Winning financial services institutions will be the ones that transform their business models to place loan quality and risk management at the center of their operations. To facilitate continuous life-of-loan management, inclusive of the requisite data transparency and audit trails that support loan quality and loss mitigation, these institutions will implement and automate a loan completion process. Such a process will manage data quality and access to loan data and documents throughout origination, servicing and sale on the secondary market."
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mortgage data quality, loan quality, loan data quality, mortgage quality, loan compliance, lending compliance, mortgage compliance, trid
    
Fiserv
Published By: VMWare EMEA     Published Date: Oct 23, 2017
Organizations that automate their highly-virtualized infrastructure environments discover that they are able to introduce new forms of self-service and on-demand IT delivery models. As a result, they’re far better positioned to compete in a world where the quality and performance of applications increasingly dictates success and failure. On the journey to agility, the ultimate destination remains infrastructure defined by software and operating in a way that’s both application-aware and self-healing. For enterprises competing in the digital economy, deploying a CMP to manage increasingly complex infrastructure has become an indispensable part of that journey. Learn more about vRealize Suite and our strategy for the Software-Defined Data Center.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
VMWare EMEA
Published By: Microsoft Azure     Published Date: Apr 11, 2018
When you extend the global reach of your enterprise, you’ll find new markets for your products and services. That means reaching more potential customers, bigger growth potential, and higher ROI. But to tap into those emerging markets, you need to provide the best, most consistent user experience. Now, it’s possible for you to build, deploy, and manage modern apps at scale with a globally-distributed database—without the hassles associated with hosting in your data center. Read the e-book Build Modern Apps with Big Data at a Global Scale and learn how Azure Cosmos DB, a globally-distributed turnkey database service, is transforming the world of modern data management. Keep access to your data available, consistent, and safe—with industry-leading, enterprise-grade security and compliance. Start developing the best app experience for your users based on five well-defined consistency models: Strong: Favors data consistency. Ideal for banks, e-commerce processing, and online booking. Boun
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Microsoft Azure
Published By: Red Hat     Published Date: Dec 15, 2015
Bayer Business Services, the Bayer Group’s global competence center for IT and business services, was looking for a way to reduce costs while maintaining the quality of its mission-critical SAP infrastructure.
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Red Hat
Published By: Evident.io     Published Date: Nov 23, 2015
AWS is the most widely deployed public cloud infrastructure as a service (IaaS) solution in the world and is a leader in Gartner's Magic Quadrant for IaaS (see "Magic Quadrant for Cloud Infrastructure as a Service"). AWS offers a large number of built-in security capabilities (see Note 1), and questions on the proper practices for securing workloads in AWS are increasing.1 AWS is a not a "consumer grade" IaaS cloud. It is a market leader, with a portfolio of security capabilities and security ecosystem partners unmatched by other IaaS providers. However, simply moving existing workloads to AWS without rethinking security tools, processes and system management will result in workloads that are less secure than they were when located within enterprise data centers. Conversely, a properly managed and secured workload in AWS will be at least as — and, in most cases, more — secure than in an enterprise data center.
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security, best practices, web services, amazon, workload, aws, data centers, enterprise
    
Evident.io
Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle
Published By: Canon Business Process Services     Published Date: Aug 27, 2013
Be confident that you are measurably improving operational efficiency and reducing costs for your business by initiating a best-practices document performance management system with proven methodologies and tools
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records management, records management compliance, records retention, records retention schedule, electronic documents, electronic records management, document imaging, document and print management
    
Canon Business Process Services
Published By: CA WA 2     Published Date: Oct 01, 2008
Given the increased complexities and requirements thrust onto data center management environments over time, a more holistic management approach is necessary for efficient and cost effective delivery of IT services. Authors and analysts Judith Hurwitz and Robin Bloor bring their research and extensive experience to light in respect to the state of data center management by building the case for automation as a key strategy for efficient and cost effective management.
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datacenter automation, data center automation, network management, ca wa, ca wa 2
    
CA WA 2
Published By: STANLEY Healthcare     Published Date: Mar 24, 2015
Throughout its operations, Broadlawn Manor Nursing & Rehabilitation Center has embraced technology as a means of enhancing resident safety and independence, and staff productivity. The facility had been a satisfied user of STANLEY Healthcare’s WatchMate wander management system for many years, but in 2010, Vice President of Senior Services Gerard Kaiser and his team embarked on a review of Broadlawn Manor’s wander management needs and took the decision to migrate to a new generation of technology with greater functionality. Read this case study to learn how Long Island Nursing & Rehabilitation Center achieves more accurate, convenient and efficient wander management with RoamAlert® Solution.
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wander management, healthcare, nursing, rehabilitation, resident safety, resident independence, medical technology
    
STANLEY Healthcare
Published By: SAP     Published Date: Jun 30, 2011
This paper aims to discuss the various capability acquisition and it solution deployment options and provide a perspective on how to evaluate the suitability of those options, given an enterprise's situation, and to get the best outcome.
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sap, competitive positioning, solution landscape, risk tolerance, shared service center, bpo, bpu, application performance
    
SAP
Published By: HP     Published Date: May 11, 2011
This paper demonstrates how migrating to HP BladeSystem delivers significant ROI through reduction in hardware and facilities expenditures.
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hp intel, blade server, hp bladesystem, roi, it infrastructure, hardware, facilities, slas
    
HP
Published By: ASG Software Solutions     Published Date: Nov 05, 2009
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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asg, cmdb, bsm, itil, bsm, metacmdb, workload automation, wla
    
ASG Software Solutions
Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Juniper Networks     Published Date: Jul 29, 2019
Get the Secrets to Designing a Resilient, Secure Campus Network. Download our 2019 buyer's guide to learn more. It’s challenging to design, deploy, and manage a campus network. Adding to this, aging equipment can slow your network down and hinder your ability to advance IT innovations that help keep your business competitive. What's more, the proliferation of devices and IoT sensors can expose your network to cyberattacks and other security threats. Our 2019 Buyer’s Guide can help you modernize your campus network, reducing OpEx while delivering a richer, more reliable user experience. Learn about the key trends and challenges that shape your campus network design and the essential considerations that should influence your selection process.
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multiprotocol label switching (mpls), switching, ethernet network services, data center design, data center management
    
Juniper Networks
Published By: VMTurbo     Published Date: Mar 25, 2015
Intelligent N+X Redundancy, Placement Affinities, & Future Proofing in the Virtualized Data Center Virtualization brought about the ability to simplify business continuity management in IT. Workload portability and data replication capabilities mean that physical infrastructure failures no longer need impact application services, and they can rapidly be recovered even in the event of complete site failure. However, Enterprises and Service Providers face new challenges ensuring they have enough compute capacity in their virtualized data centers to support their business continuity requirements, while at the same time not over provisioning infrastructure capacity resulting in unnecessary capital expenditure.
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continuity requirements, vmturbo, virtualization, workload portability, data replication
    
VMTurbo
Published By: Allscripts     Published Date: Oct 29, 2014
Download this case study to learn how SAMA HealthCare Services uses an Open platform from Allscripts to customize its healthy EHR core and focus on preventative care that is keeping patients out of the emergency room. The results? An estimated savings of $2.6 million in unnecessary ER visits and $2 million earned for Comprehensive Primary Care Initiative and Meaningful Use.
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allscripts, healthy ehr core, comprehensive primary care, sama healthcare services, open platform, patient centered primary care, medicare, edoc4u
    
Allscripts
Published By: Avi Networks     Published Date: Mar 17, 2016
A five-year-long quest for software-defined application delivery and services came to a fruitful end for this $4 billion enterprise when they chose Avi Networks and Cisco ACI as part of their move to a next generation data center architecture. Avi Networks represented the perfect complement to the network automation benefits delivered by Cisco ACI at the company.
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avi networks, cisco, aci, application services, software defined application delivery, data center architecture, load balancing
    
Avi Networks
Published By: Red Hat     Published Date: Jan 08, 2014
This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat, which highlights the industry move to OpenStack and benefits of moving to OpenStack cloud technology, wherein companies see promise and a need for implementation expertise.
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quickpulse, red hat, open stack, infrastructure, infrastructure as a service, isas, workload, cloud
    
Red Hat
Published By: Cisco     Published Date: Dec 21, 2016
Enterprises are using applications to gain competitive advantage. Success in this technology-based environment requires agility and flexibility. And if IT wants to be the primary technology solution partner for the business, the IT staff needs processes and tools in place to deliver solutions at a much faster pace. As digital services propel more and more business processes, cloud technology is proving to be a crucial addition to the IT services portfolio. It is far more scalable, and in many cases more cost effective, than its predecessors. Cloud infrastructure as a service (IaaS) and softwaredefined data center technologies—virtualized computing, networking, and storage—have helped IT address the “fast IT” challenge.
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Cisco
Published By: Cisco     Published Date: Jun 25, 2015
This paper shows how Cisco Application Centric Infrastructure (ACI) automates IT tasks and accelerates data center application deployments to dramatically reduce TCO.
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cisco services, cisco, aci, application centric infrastructure, cisco, cisco nexus 900, network, data center
    
Cisco
Published By: Citrix     Published Date: May 27, 2009
Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
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citrix, virtualization, hdx, xendesktop, sla, service level agreement, scalable, streamline
    
Citrix
Published By: Cisco     Published Date: Dec 21, 2016
The data center infrastructure is central to the overall IT architecture. It is where most business-critical applications are hosted and various types of services are provided to the business. Proper planning of the data center infrastructure design is critical, and performance, resiliency, and scalability need to be carefully considered. Another important aspect of the data center design is the flexibility to quickly deploy and support new services. Designing a flexible architecture that can support new applications in a short time frame can result in a significant competitive advantage. The basic data center network design is based on a proven layered approach that has been tested and improved over the past several years in some of the largest data center implementations in the world. The layered approach is the foundation of a data center design that seeks to improve scalability, performance, flexibility, resiliency, and maintenance.
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Cisco
Published By: IBM     Published Date: Apr 17, 2013
When it comes to storing data, the concepts of cost-effectiveness and efficiency are often at odds with each other. What we all seek is that elusive deal where we don’t affect the quality of service, yet are able to store a lot more (without spending a lot more). Read this white paper to learn how IBM Real-time Compression provides the data center with the flexibility to increase capacity and maintain performance for all kinds of data, including your most active data.
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storwize, v7000, real-time, compression, features, data, cost-effective, efficiency
    
IBM
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