service request

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Published By: CrownPeak     Published Date: Jun 30, 2009
This is the second of a three part CrownPeak White Paper exploring Why Content Marketing Is Online Marketing. In this series we present the new idea that Web content marketing is the central and most important tenet of online marketing. Today, the function of online marketing revolves around the Web which, itself, revolves around content. So as we talk about online marketing/marketers and content marketing/marketers consider them and yourself one and the same. Learn more today!
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crownpeak, roi, web content marketing, cms, content management system, web site development, infocenter, hosted services, open source software, project definition, rfp, request for proposal, vendor strengths, os/ databases, hardware, infrastructure, document management, portal, licensing, workflow management
    
CrownPeak
Published By: IBM     Published Date: Apr 26, 2013
In the spring of 2012, IBM launched a comprehensive re-thinking and refresh of its IT Service Management (ITSM) offerings. The IT management products formerly known as Tivoli Service Request Manager, IT Asset Management and Change Configuration Management Database have now been combined into a single product, IBM SmartCloud Control Desk 7.5. The products span advanced support for IT and intelligent asset management, change and configuration management, service request management and service catalog, along with Cloud delivery options and built-in support for automation beyond traditional service desk workflow.
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smartcloud, control, desk, consolidate, advances, services, management
    
IBM
Published By: AppSense     Published Date: Nov 26, 2012
Read how AppSense Application Manager provides the only URM solution that dynamically controls end-user rights with surgical precision, providing users with the rights they need while increasing security and reducing IT costs.
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user rights management, appsense, desktop security, windows optimization, it service requests, secure apps, user productivity, rights management
    
AppSense
Published By: AlienVault     Published Date: Oct 20, 2017
This 2017 Spotlight report reveals the latest data points and trends in how organizations are leveraging Managed Security Services Providers (MSSPs) to augment, or in some cases completely outsource their security programs. You'll learn about key findings including: The predominant driver for organizations to consider managed security services The most critical capabilities organizations look for in MSSPs The most requested security services offered by MSSPs Key benefits respondents have achieved by partnering with an MSSP Whether you are evaluating using an MSSP, or are an MSSP yourself, download this report to gain valuable insights into how MSSPs are helping their clients improve their security posture.
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AlienVault
Published By: Ping Identity     Published Date: May 05, 2009
Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing web Services has been a challenge until recently, as typical Web authentication and authorization techniques employed browser-to-server architectures (not program-to-program). This resulted in user identity ending at the Web Application Server, forcing the Web Services Provider to trust blindly that the Web Services Requester had established identity and trust with the end user.
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pingidentity, sso, standards-based, web 2.0, identity enabled, browser-to-server, soap, saml, security assertion markup language, pki, public key infrastructure, soa, oasis, ws-trust, sso, single sign-on, service oriented architecture, rest, user identity mapping, ldap
    
Ping Identity
Published By: NavAscend     Published Date: Mar 02, 2011
Introducing Sequoia ITSM: A better way to manage a technology organization end-to-end, control of work load and work flow at your finger tips, with creditable business intelligence, in real time.
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itsm, itil, bpm, bpm, lombardi, sequoia, navascend, ibm, vmc, catalog, dashboard, scorecard, services, slm, incident, problem, change, task, request, self help
    
NavAscend
Published By: Genesys     Published Date: Jun 11, 2013
Your new all-in-one contact center should include all of the tools needed to support efficient and effective customer service. Great contact center solutions allow you to do more with less; less IT time to deploy and monitor; less agent time to answer and resolve customer requests; and less administrator frustration as they try to adjust resources to meet operational demand.
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contact centers, customer service, solution, technical, technology, drive business, voice, strategy
    
Genesys
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Whether we’re talking about a life partner, a business partner or an enterprise information platform, you don’t want to start any kind of relationship without all relevant information – or worse yet, go in blind. Selecting a case management solution provider is no different. Download this white paper to discover key considerations and questions to ask when evaluating case management vendors and software solutions.
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case, management, software, solution, dynamic, onbase, hyland, knowledge, worker, bpm, investigations, information, content, unpredictable, whitepaper, service, requests, issue, tracking
    
OnBase by Hyland
Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec
Published By: ttec     Published Date: Oct 29, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future
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ttec
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