services operations

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Published By: Red Hat     Published Date: Sep 25, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom-based Flybe, Europe's largest regional airline. Despite being a relatively small IT function, it powers a regional airline with over 1,700 employees and 55 aircraft, and the company has big ambitions, driven top down by a new CEO who believes that technology adoption and use can make a real difference in the company's bottom line. Having a board that is supportive of IT as a strategic business driver means there is lots of open air ahead for Skretowski, who is responsible for all the Linux infrastructure that front ends the company's missioncritical Web presence. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analys
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web user interface, it function, it infrastructure, roi analysis
    
Red Hat
Published By: Riverbed     Published Date: Sep 05, 2014
Nobody can afford to lose data. But managing the backup and recovery of data and services in far-flung locations can present many logistical and technology challenges that add complexity, expense, and risk. A new branch converged infrastructure approach allows IT to project virtual servers and data to the edge, providing for local access and performance while data is actually stored in centralized data centers. IT can now protect data centrally and restore branch operations in a matter of minutes versus days.
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branch office, data services, data recovery, centralized data centers
    
Riverbed
Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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BMC Software
Published By: Nuage Networks     Published Date: Aug 07, 2014
Your clients and end users want instant access to their chosen applications — anytime, anywhere. To meet this demand, you have undoubtedly investigated cloud services. You know that with cloud services you should be able to turn up applications very quickly. You also expect cloud services will help you simplify operations and control costs. However, for cloud services to meet your expectations, the networks within and across datacenters must evolve to become as virtualized and readily available as the server and storage infrastructure.
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cloud, networks, datacenters, storage infrastructure, cloud services
    
Nuage Networks
Published By: Nuage Networks     Published Date: Aug 07, 2014
Your clients and end users want instant access to their chosen applications — anytime, anywhere. To meet this demand, you have undoubtedly investigated cloud services. You know that with cloud services you should be able to turn up applications very quickly. You also expect cloud services will help you simplify operations and control costs. However, for cloud services to meet your expectations, the networks within and across datacenters must evolve to become as virtualized and readily available as the server and storage infrastructure.
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cloud, networks, datacenters, storage infrastructure, cloud services
    
Nuage Networks
Published By: IBM     Published Date: Aug 06, 2014
With a wealth of information readily available online, consumers are now better able to compare products, services and prices—even as they shop in physical stores. When consumers interact with retailers publicly through social media, they have greater power to influence other customers or damage a brand. These and other changes in the retail industry are creating important opportunities for retailers. But to capitalize on those opportunities, retailers need ways to collect, manage and analyze a tremendous volume, variety and velocity of data. If retailers succeed in addressing the challenges of “big data,” they can use this data to generate valuable insights for personalizing marketing and improving the effectiveness of marketing campaigns, optimizing assortment and merchandising decisions, and removing inefficiencies in distribution and operations.
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ibm, retail, data, big data, power, stores, interact, social media
    
IBM
Published By: IBM     Published Date: Aug 06, 2014
Though the global economy is still shaking off the effects of the past and current financial crises, banks in both the emerging and developed economies have an opportunity to manage enormous capital growth and wealth creation. To regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves by jettisoning old, product oriented operating models to become a client centric operation. Read this insightful paper from IBM Global Business Services to understand how banks can effectively use the information they have and become truly customer centric by re-organizing their operations around customer differentiation, pricing, product bundling, channel consistency and customer engagement.
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ibm, banking, customer, enterprise, financial, capital
    
IBM
Published By: Lumeris     Published Date: Aug 04, 2014
For health plans, health systems and delegated payer operations, or health systems wanting to become their own payer, Lumeris’ turnkey outsourcing offers expert support to design, build, operate, measure, and optimize value-based health plan operations that can drive clinical and financial excellence. This can be evidenced by our ability to help clients achieve higher revenue, lower costs, higher market share, and meeting mandates for medical cost ratio contained in the Patient Protection and Affordable Care Act.
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lumeris, health plan delivery, health plan operations, population health services, value based health plan operations, health plan outsourcing, operating a health plan
    
Lumeris
Published By: Red Hat     Published Date: May 20, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom–based Flybe, Europe's largest regional airline. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analysis. This case study presents the qualitative side of the company's story.
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red hat, web ui, flybe, case study, operations, idc, roi, linux specialist, consumer audience
    
Red Hat
Published By: BMC Software     Published Date: May 19, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration
    
BMC Software
Published By: Millennia Patient Service     Published Date: May 05, 2014
Learn the five most important considerations for successfully converting to a new revenue cycle management solution with minimal cash flow disruption.
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millennia patient services, revenue cycle management, healthcare, healthcare technology, patient receivables, healthcare it, financial management systems, billing, revenue cycle operations, cash flow
    
Millennia Patient Service
Published By: Oracle     Published Date: Mar 18, 2014
Much as a journalist is expected to report on the “who, what, when,” etc. when filing their story, professional business-to-business (B2B) sales reps are more likely to open doors, nurture opportunities, and close deals when they know more about their prospect or customer. Sales Intelligence, as a broad category of tools and services within the Sales Effectiveness space, represents a significant opportunity for all varieties of sales-oriented job roles to better understand their buyer both before and during the traditional — and non-traditional — sales cycle. This Research Brief summarizes initial Aberdeen research findings based on recent sales intelligence data collected from 206 survey respondents, and provides specific guidance regarding best practices and technologies that sales leaders and sales operations practitioners are well-advised to adopt.
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oracle, b2b, sales intelligence, sales effectiveness, traditional sales cycle, non traditional sales cycle, sales operations, sales research, customer prospects, sales
    
Oracle
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools
    
BMC Software
Published By: IBM     Published Date: Oct 10, 2013
With IBM Network Connectivity Managed Services, you can control costs, improve performance and streamline operations with feature-rich services that are designed to help build and proactively manage your enterprise WAN.
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ibm, network connectivity, managed services, manage connectivity, improve performaces, reduce business costs, streamline operations, proactively manage, network services, ibm network
    
IBM
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
Virtualization was supposed to be the disruptive technology that saved IT. The cost savings from consolidation and the ease at which applications can be deployed promised to vastly improve delivery of IT services, free up IT staff to work on other projects, and not strain budgets. Unfortunately, lack of insight into IT resource status in highly virtualized environments and the complexity of the interactions between server, storage, and network elements have added to IT staff manual workloads and led most companies to dedicate too much time to operations and not enough time to innovation. This basically negates the major benefits of virtualization.
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virtualization, optimization, blade infrastructure, infrastructure, blade
    
Hewlett-Packard
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
"Cloud computing, also known as 'IT as a Service', is predicated on delivering IT services on demand, an idea that has support from business leaders as a way to better align IT with business operations. Cloud computing has two key requirements: virtualized applications and seamless support and integration between the server, networking, storage and hypervisor components. In this paper, we explore these concepts and highlight the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components-with a particular focus on the important role that storage plays in the evolution of the datacenter architecture."
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datacenter, architectures, cloud, virtualization
    
Hewlett-Packard
Published By: Riverbed     Published Date: Jul 17, 2013
Highly complex IT environment with multi-tier application architectures delivering apps and services, detecting and diagnosing code level performance problems can be like looking for a needle in a haystack. While it may be plain to the end user that there is a problem, understanding where that problem originates and exactly what is causing it is difficult, and time consuming. Riverbed OPNET AppInternals Xpert addresses this challenge by combining end-user experience, transaction tracing, and application component monitoring for deep end-to-end application visibility. This latest release facilitates bi-directional workflows between operations and application development to expedite problem resolution. Register to read the full report.
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apm, esg, big data, end-user experience, application visability
    
Riverbed
Published By: BMC Software     Published Date: Jun 26, 2013
Cloud is not simply a new technology platform, it’s a new way of running your IT processes. Success changes relationships with users, with services and with operations. Learn what to anticipate as you embark on cloud – and how to ensure success not just in your datacenter, but in your business.
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cloud management, hybrid cloud, cloud planning, cloud operations, cloud users, cloud process
    
BMC Software
Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo
Published By: Business Software     Published Date: May 28, 2013
Job shops often specialize in a particular metal fabrication, or a specialization around certain types of products, like fasteners or machined bar stock. They provide unique services for larger manufacturing operations such as working with unique materials, incredibly tight tolerances, the ability to generate quickly manufactured prototypes, design and CAD assistance, reverse engineering, quick-turn parts, in-house tooling, amongst other services. Some typical job shop operations include: • Machine Builders • Tool and Mold Shops • Plastic Processors • Stamping Houses • Contract Cutters and Engravers • Vehicle and Boat Converters • Niche Product Manufacturers • Furniture, Cabinet, and Display Makers
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top 10 job shop vendors, metal fabrication, fasteners, machine builders, stamping houses, business software
    
Business Software
Published By: ITinvolve     Published Date: Apr 16, 2013
Demonstrating compliance with policies is a chore for any IT operations organization and often seen as a distraction from the "real work" needed to keep IT services up and running. What if there was an approach that enabled you to demonstrate compliance with policies easily and also helped you better manage day-to-day operations as well? Read this use case document to understand how social knowledge collaboration can help you achieve this today.
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itinvolve, compliance with far less effort, social knowledge collaboration, collaboration, it services
    
ITinvolve
Published By: HP - Intel® Xeon® processors     Published Date: Nov 07, 2012
Download this whitepaper to learn more about emerging IT trends aligned with business agility and how HP solutions and services can help enterprises build scalable, agile and secure networks to streamline operations.
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virtualization, converged infrastructure, cloud computing, convergence, mission-critical applications, servers, cloud, it infrastructure
    
HP - Intel® Xeon® processors
Published By: Oracle     Published Date: Nov 06, 2012
Banks must meet more (and more varied) regulations today than ever. The sheer scale and scope of banking regulations.
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oracle, finance, oracle financial services, rish and treasury operations
    
Oracle
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