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Published By: AlienVault     Published Date: Oct 05, 2016
With AlienVault USM, the IT team for the City of Lewiston has been able to identify critical vulnerabilities, find orphaned services accounts, and detect threats before they became incidents. Learn how this team greatly improved network security on a small budget.
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AlienVault
Published By: Epicor     Published Date: Apr 04, 2017
As a manufacturer, you know the industry is changing. You’re expected to produce more, work faster and leaner, and find ways to make new products like those comprising the Internet of Things (IoT). Customer and employee expectations are also changing rapidly because our experiences as consumers shape our demands for business. As many factory employees are approaching retirement, a new generation is joining the workforce—a generation that wants the business systems they interact with to be as intuitive as those they use in all other areas of their life. A new report from Aberdeen explores today’s manufacturing landscape and outlines how enterprise resource planning (ERP) software forms a foundation that can support Industry 4.0 for smaller manufacturers looking to grow.
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industry 4.0, erp software, enterprise resource planning software, modern manufacturer
    
Epicor
Published By: Epicor     Published Date: Jun 26, 2017
Retail is changing. Now, competitors across the globe can lure your customers as easily as those across town. Location isn’t everything anymore. Thankfully, smaller retailers are more nimble than bigger ones—you just need the right tools to compete and thrive. Epicor Eagle software is built for retailers who want to: • Improve customer service at the point of sale • Offer simple payment processing • Identify and reward loyal shoppers • Gain anywhere, anytime access to their retail software Explore our virtual tour to see how retailers can compete and grow with help from Epicor.
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retail store software, retail sales software, retail saas, business retail software, tour of epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas
    
Epicor
Published By: Epicor     Published Date: Jul 18, 2017
Big-box retailers often have the resources, product variety, and name recognition to get ahead of smaller competitors. However, small and midsize businesses are able to crush the big-box stores where it matters most—the customer experience. Whether by design, geography, or as a matter of principle, small and midsize retailers are closer to their customers and are able to engage them on a level that big-box stores simply cannot. This closeness—combined with the right retail management system—allows smaller business to deliver a superior shopping experience with: • Special orders • Predictive inventory analysis • Digital, mobile channels and device integration This white paper—written by Innovative Retail Technologies and sponsored by Epicor—explains how the right software solution leads to a more agile retail strategy, which then leads to a better experience for your customers.
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retail store software, retail sales software, retail saas, business retail software, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas
    
Epicor
Published By: Epicor     Published Date: Aug 18, 2017
As a manufacturer, you know the industry is changing. You’re expected to produce more, work faster and leaner, and find ways to make new products like those comprising the Internet of Things (IoT). Customer and employee expectations are also changing rapidly because our experiences as consumers shape our demands for business. As many factory employees are approaching retirement, a new generation is joining the workforce—a generation that wants the business systems they interact with to be as intuitive as those they use in all other areas of their life. A new report from Aberdeen explores today’s manufacturing landscape and outlines how the latest enterprise resource planning (ERP) software forms a foundation that can support Industry 4.0 for smaller manufacturers looking to grow.
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industry 4.0, erp software, enterprise resource planning software, epicor erp
    
Epicor
Published By: Lenovo     Published Date: Sep 16, 2014
Virtual Desktop Infrastructure (VDI) works best for smaller centrally located user bases that share a core set of applications and file needs. As the world moves to the web and to the cloud, agencies are asking whether VDI is still a good fit for emerging mobility and BYOD needs. See this important infographic to learn more about the tradeoffs between VDI and emerging cloud technologies, and what you can do to take advantage of new solutions to drive improved mobile productivity across your entire organization.
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vid, cloud alternatives, emerging mobility, mobile productivity
    
Lenovo
Published By: Polycom     Published Date: Nov 06, 2014
This white paper provides insight into the value of video conferencing in today’s business environment, and real-world examples of how organizations – large and small – are leveraging visual collaboration to find new clients, serve existing clients better, and improve their bottom line.
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video conferencing, the benefits of video conferencing, video conferencing in the workplace
    
Polycom
Published By: NetApp     Published Date: Mar 06, 2018
Gartner Report: Competitive Landscape for Hyperconverged Integrated Systems. Accelerate business outcomes and achieve growth with hyperconverged integrated systems (HCIS). Key findings: As the hyperconverged integrated system (HCIS) market has matured in the past two years, some smaller providers without sufficient bases, technical resources and cash to survive on their own have exited the market." • "HCIS-only providers that have a sustainable sales advantage based on effective communication of technical strengths that can deliver superior cost savings or performance advantages are most likely to remain viable as the market continues to grow." • "HCIS providers without compelling value propositions to differentiate their offerings against other HCIS solutions are unlikely to survive the increasing competitive pressure that is appearing in the market."
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: FICO     Published Date: Jan 11, 2018
Many organizations consider optimization only for their largest or most challenging business problems, often utilizing a small number of Operations Research professionals. But in our age of Big Data, market globalization and increased competition, many organizations are successfully making the case that optimization can be applied to a wider variety of business and operational decisions, and be developed by a new group of users — the organization’s business analysts. With a proven track record of results demonstrating that organizations can increase profitability with business analysts applying optimization to many types of business problems, FICO’s proven development methodology is giving organizations the confidence to extend optimization practices across their enterprises.
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business analyst, optimization, fico, partnership, credit, collections, banking, finance
    
FICO
Published By: RICS Software     Published Date: Feb 04, 2016
As a business owner, you’re constantly checking your bottom line. One of the biggest problems small businesses face today is the lack of increasing cash flow. But are you keeping track of the factors that are affecting that number? If you’re like most retailers, your cash flow is incredibly dependent on your inventory levels. But how do you free up inventory to have more cash on hand? Read on to learn more about how you can quickly put your business back in the green when it comes to cash flow!
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rics, cash flow best practices, inventory management, cash flow solutions, inventory solutions
    
RICS Software
Published By: Mitel     Published Date: Jun 27, 2016
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event: Why today’s technology fails to deliver the experience you want for your customers What you should expect and receive from your cloud communication provider now and in the future The impact of the mobile consumer on small and medium business customer engagement strategies How consumer expectations have changed the workforce
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cloud, telephony, mobile consumer, customization, smbs, seamless experience
    
Mitel
Published By: BlackLine     Published Date: Aug 06, 2018
When did reconciliations become a living nightmare? Demanding deadlines. Strict requirements for review and supporting documentation. Endless piles of reconciliations to approve?that were due yesterday. Reconciliations are one of the most labor-intensive, yet critical controls processes within any organisation. Even the smallest mistake can compromise the integrity of your balance sheet and create discrepancies in your financial close. There is a simpler way to perform your reconciliation process that allows you to focus on analysis, risk mitigation, and exception handling. Join us for this webinar to find out what this is. You will learn how to: Automate daily reconciliations for continuous control and validation Gain better visibility into the quality, accuracy, and timeliness of a reconciliation Develop a seamless and streamlined workflow for preparation, approval, and review
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BlackLine
Published By: Dotmailer     Published Date: Nov 06, 2018
This year’s Hitting the Mark showcased the email and customer experience tactics of 100 global brands. The report revealed both the triumphs and pitfalls of marketers as they bid to foster everlasting relationships from the inbox to the counter. This guide draws inspiration from the winning tactics adopted by brands big and small. Implement these now and you could come up top in next year’s Hitting the Mark.
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Dotmailer
Published By: Oracle     Published Date: Feb 21, 2018
Oracle debuted its Blockchain Cloud Service in October, and now one of Oracle’s early-stage partners, AuraBlocks, has already created a financial service on the platform. AuraBlocks is using blockchain to help its customer Biz2Credit verify the identity of borrowers. Biz2Credit provides loans to small- and medium-sized businesses.
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Oracle
Published By: Genesys     Published Date: Jun 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, human touch, customer conversations, customer service, reduce costs
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results. Get the full study results to get insights on: The impact on customer and employee engagement The main pain points & challenges The technology service provider check list Find out why over 50% of African contact centres have adopted a cloud model
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: Personalise self-service Connect customer conversations Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: Jamf     Published Date: Nov 05, 2018
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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Jamf
Published By: HotSchedules     Published Date: Apr 19, 2017
Studies show that small bursts of information – micro-learning – have a higher retention rate when training your team, making employee management easier and more successful. Plus, this method puts learners in complete control, giving them materials that fit THEIR lifestyles: on-the-go, mobile and often informal.
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content, optimization, workforce, lifestyle, mobile
    
HotSchedules
Published By: Deluxe     Published Date: Jun 10, 2019
Small business lending continues to be a growth industry, with multiple approaches and diverse players offering solutions to help small businesses manage their demand for financing. The industry continues to evolve, with lenders bringing new technology, innovation, and products to the market. Yet despite intense competition, small businesses are still underserved for financing. There is still tremendous upside growth for lenders and marketers who want to compete in this space.
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Deluxe
Published By: AmVenture     Published Date: May 23, 2017
As a small business owner, it’s easy to get wrapped up in what needs to be done today, because it is what’s sitting directly in front of you. It’s so immediate and urgent, so how can you ignore it? However, to prepare for long-term success, business owners have to be willing to consider the larger picture and plan for the future. We focus on the top 7 threats you need to consider – and take action upon now – to protect your small business.
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small business, catastrophe, prevent, business, future
    
AmVenture
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