social support

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Published By: Oracle     Published Date: Nov 01, 2013
Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. There are 3 capabilities your company will need to be successful.
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Social channels are now at the forefront of customer service
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social media strategies across marketing and customer service.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
A key step in executing an effective social media strategy is to start with your vision for social customer service. Ask yourself and your team a few questions:
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Aligning social data across the enterprise to improve customer satisfaction.
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle
Published By: Falcon Social     Published Date: Oct 30, 2015
What you need to consider when implementing a social media customer care strategy. • What changes for CS on social • Who gets social customer service right • The necessity of social customer service
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social media customer service, social media customer care, social media customer support, social media and customer service, social media marketing, social media campaigns, social media management software, social media tool
    
Falcon Social
Published By: Online Marketing Summit     Published Date: Apr 21, 2010
Register for this free virtual event on Thursday, May 27th with the best and latest online marketing educational content including best practices, case studies, research and more. You can expect: *Seven tracks covering all major domain of online marketing, including Social Media, Search Engine Marketing and Optimization, Web Analytics, Mobile, Email and Demand Generation; * Content for all skill levels from the online novice to the eMarketing expert, there are sessions that will benefit all corporate, brand and online marketers; *Online marketing education kiosks and learning centers provide you additional access to 1-on-1 consultations, whitepapers and webcasts; *Live Q&A at the end of each session. Speakers and expert practitioners further explain the tactics learned in the session, answering questions and providing live support. Virtual Peer Networking gives you the opportunity to network, collaborate and share ideas with strategic marketers from leading companies around the world, so register now!
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oms, online marketing summit, online marketing, emarketing, strategic marketing
    
Online Marketing Summit
Published By: Jive Software     Published Date: Mar 09, 2012
Social Customer Service offers a new approach that doesn't just tweak the existing trade-offs. It rewrites the entire equation, so companies can boost customer satisfaction, improve rep productivity, and reduce support costs at the same time. Download this whitepaper and learn how Jive can transform your customer service & support teams.
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customer satisfaction, customer service, jive, technology, support, technical support
    
Jive Software
Published By: Adobe     Published Date: Aug 22, 2013
You've no doubt heard the question: "How do we know that social marketing drives sales?" But just as not all TV spots or billboards are intended to drive direct response, not every social marketing program is designed as a sales trigger. To measure the success of social marketing - indeed, of any marketing tactic - you need to think of your customers' journey as a board game like Monopoly. Then follow three simple steps: 1) identify which stage of the customer journey your social marketing program is designed to support; 2) measure whether your social marketing efforts have moved your customers to the next state of their journey; and 3) count how many times your customers pass "Go" so you can collect $200. If you keep your customers moving around the board, eventually, you'll win the game.
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social media management, social marketing, social media, social media marketing
    
Adobe
Published By: Oracle     Published Date: Nov 01, 2013
The ability to manage talent effectively can dictate the success of the entire organization. Organizations must invest in solutions that help attract, retain and develop talent while aligning to the overall goals and success of the business. This infographic provides insight why the future of human capital management depends on cloud-based talent management technology.
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zenithoptimedia, oracle, future of hcm, cloud-based talent, talent management, oracle talent cloud, cloud integration, oracle integration architecture
    
Oracle
Published By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
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cloud computing, cisco, contact center, best practices, cloud network
    
Cisco
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