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Published By: ClickExpress     Published Date: May 01, 2013
Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organization’s current performance in those metrics, and effective communication to ensure organizational readiness and project execution.
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mobile, management, workforce, technology, solutions, field service, customer satisfaction, management, organization
    
ClickExpress
Published By: IBM APAC     Published Date: May 12, 2017
This white paper describes omnichannel IT support, why it has become critical for a superior personalized user experience and how organizations can begin incorporating this more cognitive strategy into their IT support organizations.
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it support, internet of things, iot, cognitive strategy, digital transformation
    
IBM APAC
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper reveals 67 expert tips to help agents and administrators alike provide superior service via live chat.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: Xangati     Published Date: Sep 01, 2015
If you are a healthcare professional, then you and your organization are caught between the horns of compliance and improving the patient experience. With the Health Information Technology for Economic and Clinical Health Act (HITECH) now in full effect, the days of lax enforcement are over. First-time penalties or violations can reach up to $250,000. The transition to EMR/EHR use, along with all of the systems and equipment upgrading that entails, will be done and done well – or else. Penalties can also extend to your organization’s business associates.
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performance management, information technology, cloud and systems virtualization
    
Xangati
Published By: SAP     Published Date: Mar 22, 2016
It takes more agile, end-to-end digitized processes based on a single source of information, from planning and execution to prediction and analysis, all in real-time, to provide a superior customer experience. Learn more about how digital transformation is impacting retail banking. Download a complimentary copy of the How Banks can Survive Digital Disruption white paper.
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sap, digital disruption, banks, financial institutions, retail bank
    
SAP
Published By: SAP     Published Date: Mar 22, 2016
All participants will use digital innovation to run their enterprise in real time and operate in a global network. They will provide superior products and services for a unique customer experience with the highest safety and environmental standards. This also paves way for new mobility concepts and business models. Our vision is where urban mobility and transportation systems run in a sustainable ecosystem while protecting natural resources and environment. This requires the ability to connect companies, people, and vehicles in real time for accident-free driving with zero-emission operated vehicles.
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digital network, digital enterprise, value creation, best business practices, sap, internet marketing, e-commerce
    
SAP
Published By: Intouch Insight     Published Date: Apr 23, 2018
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the “Age of the Customer,” and Gartner argues, “A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.” Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach. Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. We’ll start by defining customer experience and its im
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Intouch Insight
Published By: OutSystems     Published Date: Apr 10, 2014
The webinar features a complex-made-simple, real-world example from Don Griest at FICO, the leading predictive analytics and decision management software company. Don discusses how the OutSystems Platform is helping FICO rapidly deliver solutions with superior quality and unprecedented time to value, thus opening up new markets for the company.
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outsystems, predictive analysis, fico, cloud platforms, high productivity paas, management software company
    
OutSystems
Published By: MuleSoft     Published Date: Jul 13, 2018
"In the wake of recent legislative pressures and the formation of the Digital Transformation Agency, Australian state and federal government agencies face an imperative to deliver superior digital services to employees and citizens without a corresponding increase in budget. As a result, many agencies have turned to IT modernisation as a means of driving more cost-effective digital transformation. The key to successful execution of digital transformation initiatives depends on a new approach to integration and API strategy called API-led connectivity. In this whitepaper, you will learn: -Why Australian government agencies must change how they deliver IT projects, and the role integration and an API strategy play in supporting the modernisation of government IT -How to build out an API-led architecture within a government agency to realise 2-5x increases in IT productivity -How best practice from initiatives like Service NSW provide a model for government agencies to pursue digital t
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
In the wake of recent legislative pressures and the formation of the Digital Transformation Agency, Australian state and federal government agencies face an imperative to deliver superior digital services to employees and citizens without a corresponding increase in budget. As a result, many agencies have turned to IT modernisation as a means of driving more cost-effective digital transformation. The key to successful execution of digital transformation initiatives depends on a new approach to integration and API strategy called API-led connectivity. In this whitepaper, you will learn: Why Australian government agencies must change how they deliver IT projects, and the role integration and an API strategy play in supporting the modernisation of government IT How to build out an API-led architecture within a government agency to realise 2-5x increases in IT productivity How best practice from initiatives like Service NSW provide a model for government agencies to pursue digital trans
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MuleSoft
Published By: HP     Published Date: Jun 23, 2008
HP StorageWorks XP Disk Arrays are enterprise-class storage systems that deliver dependable performance for environments where downtime is not an option. Complete redundancy throughout the architecture provides non-disruptive online upgrades and no single point of failure so you can count on your data being available.
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disaster proof, hp disaster proof, disaster-proof, disk array, storageworks
    
HP
Published By: EMC Corporation     Published Date: Dec 01, 2014
Select and boost your application performance by adding Flash to maximize the performance of any application. Maximize your Flash datacenter with ScaleIO's superior convergence, scale, and elasticity.
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boost performance, datacenter, superior convergence
    
EMC Corporation
Published By: XO Communications     Published Date: Jul 22, 2015
Gannett views its private cloud and WAN capability as a strategic core competency and was looking for a strategic partner to support its growth and cloud initiatives. XO embraced this partnership and earned the trust of the media giant by providing superior technical expertise, smooth implementations, and responsive customer support.
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gannett, private cloud, xo mpls ip-vpn wan, scalability, strategy, cloud
    
XO Communications
Published By: Oracle_Hospitality Hotels     Published Date: Dec 14, 2015
This short video shows how the Pestana Hotel Group, based in Portugal manages 86 properties in Europe, Africa, the Caribbean, North and South America with the OPERA suite of solutions for property management, food and beverage operations, and distribution. OPERA enables better business decisions by providing real-time information. OPERA has helped the Pestana Group increase sales, improve workforce productivity, and deliver superior guest experiences.
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oracle hospitality, pestana hotel, phg, opera suite, food and beverage operations, crm & customer care
    
Oracle_Hospitality Hotels
Published By: Citrix ShareFile     Published Date: Apr 11, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: • Exchange confidential client files and emails with superior encryption and security. • Offer a more professional solution compared to password-protected PDFs. • Improve your customer service with cutting-edge technology at an affordable price.
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citrix, quickbooks, file sharing, file security, pdf protection, customer service
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 14, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: • Exchange confidential client files and emails with superior encryption and security. • Offer a more professional solution compared to password-protected PDFs. • Improve your customer service with cutting-edge technology at an affordable price.
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client engagement, data security, confidential data, data protection, email security, customer service
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 14, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: • Exchange confidential client files and emails with superior encryption and security. • Offer a more professional solution compared to password-protected PDFs. • Improve your customer service with cutting-edge technology at an affordable price.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection, accounting protection
    
Citrix ShareFile
Published By: Code42     Published Date: Apr 04, 2017
Download the white paper today to learn why local dedupe is the superior choice to global dedupe.
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Code42
Published By: Adobe     Published Date: Sep 23, 2019
Forrester names Adobe as a Leader in customer analytics, according to the Forrester Wave: Customer Analytics Solutions, Q2 2018 report. SUPPORTING CONCEPTS: • We’re a Leader. But we won’t stop there. Adobe Analytics provides a superior product, executive vision, and strategy. We understand the needs of today’s marketers and customer insights professions, while staying ahead of the curve on future analytics trends. • Adobe Analytics fuels insight-driven customer experiences. Adobe has turned its mantra of “Make Experience Your Business” inward, by developing a marketer-friendly solution that doesn’t skimp on advanced analytical functionality. • Adobe Analytics excels at real-time conversion of insights into action, superior usability, and AI-powered customer journey analytics. • Adobe Analytics’ capabilities, such as Virtual Analyst, powered by Adobe Sensei, use artificial intelligence and machine learning to identify anomalies, contributing factors, and segment differences. What
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Adobe
Published By: IBM     Published Date: Mar 04, 2009
The traditional view of online transactions is anchored on the idea that online stores are first and foremost a venue for transactions, which, by and large, tend to be tightly structured interactions involving the buyer and the retailer. Within this interaction, the retailer’s key job is to provide customers with the information they need to purchase–such as pricing, product descriptions and orderly merchandising–and to deliver all within the context of a superior customer experience. However, the way customers are seeking and processing this information is beginning to change, and that’s expected to have a big impact on tomorrow’s online experience.
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ibm, online transactions, customer experience, online experience, moosejaw, customer satisfaction, purchasing, ecommerce
    
IBM
Published By: IBM     Published Date: Jul 10, 2009
Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to monitor, manage and improve business operations. Constant insight fuels smarter decisions and a more proactive approach to business.
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ibm, ebf, business process management, bpm, ibm smart soa, bep, kpi, websphere, business monitor, business events, lotus
    
IBM
Published By: Landslide Technologies     Published Date: Apr 21, 2008
If you think you know sales, you likely are bringing to this topic a history and track record that has served you well.  This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current  sales reps as well today, and could actually hurt their performance. Sales 1.0 was about lone wolves, product superiority,  proven skills and making the number.
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landslide, customer relationship, customer loyalty, loyalty, crm, sales, sales, sales 2.0, sales 1.0
    
Landslide Technologies
Published By: IBM Software     Published Date: Jul 29, 2010
This study highlights best practices from 72 companies to identify how best in class organizations use data to achieve superior performance.
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ibm software, data driven marketing, best practice, performance, customer engagement, marketing measurement, data management, roi
    
IBM Software
Published By: Cisco     Published Date: Mar 10, 2011
All-in-one video surveillance solution helps Skye Dental improve office security and deliver superior patient experience.
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cisco, business phone system, voip, video surveillance, security, voice and data communication
    
Cisco
Published By: IBM Corp     Published Date: Jun 21, 2011
Creating a virtualized infrastructure with VMware and IBM System x enables business to end server sprawl while increasing IT flexibility.
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virtualization, ibm, vsphere, ibm ex5, express seller, vmware, system x, flexibility, isv, superior services, business applications, investment, servers
    
IBM Corp
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