tech support

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Published By: Forcepoint     Published Date: May 14, 2019
2018 NSS Labs SD-WAN Group Test In this report, NSS Labs simulated an enterprise network that has branches connected to a data center through two links: an MPLS line and a commercial broadband connection. They reviewed a select number of vendors, testing their throughput performance, video quality and VoIP quality as well as security effectiveness. NSS Labs verified that Forcepoint NGFW handled all of their use cases and offers all the operational capabilities that they recommend as necessary for SD-WAN as well as scoring 100% across all security tests, blocking all evasion techniques. “Forcepoint is one of the few vendors to support all of the use cases and capabilities we tested as well as strong security in their SD-WAN solution. They should be on the short list for any organization that’s looking to connect and protect their distributed enterprise.” - Vikram Phatak, CEO, NSS Labs Read the report and learn how Forcepoint delivers SD-WAN with enterprise scale and security to ma
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
2018 NSS Labs SD-WAN Group Test In this report, NSS Labs simulated an enterprise network that has branches connected to a data center through two links: an MPLS line and a commercial broadband connection. They reviewed a select number of vendors, testing their throughput performance, video quality and VoIP quality as well as security effectiveness. NSS Labs verified that Forcepoint NGFW handled all of their use cases and offers all the operational capabilities that they recommend as necessary for SD-WAN as well as scoring 100% across all security tests, blocking all evasion techniques. “Forcepoint is one of the few vendors to support all of the use cases and capabilities we tested as well as strong security in their SD-WAN solution. They should be on the short list for any organization that’s looking to connect and protect their distributed enterprise.” - Vikram Phatak, CEO, NSS Labs Read the report and learn how Forcepoint delivers SD-WAN with enterprise scale and security to ma
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
2018 NSS Labs SD-WAN Group Test In this report, NSS Labs simulated an enterprise network that has branches connected to a data center through two links: an MPLS line and a commercial broadband connection. They reviewed a select number of vendors, testing their throughput performance, video quality and VoIP quality as well as security effectiveness. NSS Labs verified that Forcepoint NGFW handled all of their use cases and offers all the operational capabilities that they recommend as necessary for SD-WAN as well as scoring 100% across all security tests, blocking all evasion techniques. “Forcepoint is one of the few vendors to support all of the use cases and capabilities we tested as well as strong security in their SD-WAN solution. They should be on the short list for any organization that’s looking to connect and protect their distributed enterprise.” - Vikram Phatak, CEO, NSS Labs Read the report and learn how Forcepoint delivers SD-WAN with enterprise scale and security to ma
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Forcepoint
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2 The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
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BMC ASEAN
Published By: Blue Prism     Published Date: Mar 28, 2019
Robotic process automation describes the use of technology to automate tasks that are traditionally done by a human being. The technology itself mimics an end user by simulating user actions such as navigating within an application or entering data into forms according to a set of rules. RPA is often used to automate routine administrative tasks that typically require a human being to interact with multiple systems, but RPA technology is evolving to support the automation of increasingly sophisticated processes at scale within enterprise architectures rather than on the desktop. Over the past two years, RPA has been adopted by a number of business process outsourcing (BPO) providers and a growing number of end-user organizations are now deploying the technology themselves to create “virtual workforces” of robotic workers.
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Blue Prism
Published By: Riverbed     Published Date: Nov 02, 2016
"As companies undergo digital transformation, many IT organizations are embracing DevOps to better align with evolving business requirements, foster rapid innovation, and deliver high-performing services. But what IT leaders are failing to grasp is that this cultural shift also requires modifications to the underlying application performance management (APM) technologies and processes that have historically been used to manage IT service delivery. Read this analyst paper to explore: Key challenges IT organizations face as they roll out DevOps practices Additional APM tools and capabilities needed to support DevOps Recommendations for forming the right organizational structure and processes"
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Riverbed
Published By: Arcserve     Published Date: Jul 26, 2010
This study illustrates the financial impact of moving from multiple, automated point-solutions, along with manually intensive effort, to a global, highly automated testing and monitoring solution.
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ca technologies, ca wily, application performance management, apm, roi, application support, it management software, tei framework
    
Arcserve
Published By: Absolute Software     Published Date: Sep 09, 2011
Join Michael Scarpelli, Technical Support Manager for La Jolla Institute for Allergy & Immunology, as he shares how his team streamlines and automates computer setup and maintenance for a rapidly growing network of more than 500 machines.
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absolute, technical support, healthcare organizations, operating environment
    
Absolute Software
Published By: HP     Published Date: Oct 09, 2008
In an effort to stay ahead of the competition, companies have poured capital resources into information technology. In many cases, this has been done on a group-by-group basis, with each line of business creating its own infrastructure silo. Each silo had its own systems, servers, storage, licenses, and support teams—and each shouldered the total cost of owning and operating a standalone infrastructure.Learn more by downloading this paper.
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mission critical, it virtualization
    
HP
Published By: NetApp Backup & Recovery     Published Date: Dec 31, 2008
Download this exclusive report to learn how NetApp direct-to-tape technology can reduce the number of media servers required to support a solution, which can reduce hardware, software, and management costs by utilizing the VTL to perform tape exports.
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netapp backup recovery, symantec, esg, virtual tape library, raid
    
NetApp Backup & Recovery
Published By: HP Data Center     Published Date: Mar 25, 2009
To accommodate increasingly dense technology environments, increasingly critical business applications, and increasingly stringent service level demands, data centers are typically engineered to deliver the highest-affordable availability levels facility-wide. Within this monolithic design approach, the same levels of mechanical, electrical, and IT infrastructure are installed to support systems and applications regardless of their criticality or business risk if unplanned downtime occurs. Typically, high redundancy designs are deployed in order to provide for all eventualities. The result, in many instances, is to unnecessarily drive up both upfront construction or retro-fitting costs and ongoing operating expenses.
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hp data center, hybrid data center, dense technology environments, hybrid data center, critical business applications, it infrastructure, high redundancy designs, pods, right sizes, computer networks and subsystems, uninterruptible power supplies, ups, telecommunications equipment, data center dilemma, total cost of ownership, tco, always-on applications, redundant mep, multi-tiered (pod), monolithic tier
    
HP Data Center
Published By: VMware/Intel Server Refresh and Cost Savings     Published Date: Oct 23, 2007
Today's use of virtualization technology allows IT professionals to automatically manage the resources of the physical server to efficiently support multiple operating systems, each supporting different applications. This IDC Technology Assessment presents IDC's view of how virtualization technologies are impacting and will continue to impact operating environments and the operating environment market near- and long-term.
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vmware, operating environments, virtualization, x86, server virtualization, data center, fc san, fibre, networkattached storage, nas, nic, high availability, vmware consolidated backup, vcb, vdc os, tco, total cost of ownership, vstorage, distributed power management, dpm
    
VMware/Intel Server Refresh and Cost Savings
Published By: Aternity     Published Date: Jul 20, 2012
Forrester Research projects that by 2016, 350 million employees will have smartphones, prompting businesses to drastically increase spending on mobile projects to meet the flexibility demands of increasingly tech-savvy employees. This exclusive resource describes how businesses can support mobile technologies from virtual desktops to application development with comprehensive end-user experience (EUE) management tools. Find out how this platform proactively detects performance and availability issues to help IT professionals troubleshoot and improve application performance for end-users.
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technology, mobile, management tools, end-user experience, eue, application performance, smartphones
    
Aternity
Published By: Layered Tech, Inc.     Published Date: Dec 16, 2010
Layered Tech's engineers created a customized package of virtual private data centers (VPDCs), managed services and disaster recovery solutions that support KANA's clients, large and small. Layered Tech tailored the architecture to meet the highest enterprise security requirements, as well as ensuring that each KANA client can deploy applications that scale to ongoing volume fluctuations.
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layered tech, kana, virtual private data center, enterprise security, vpdc, disaster recovery, customer interaction
    
Layered Tech, Inc.
Published By: LogMeIn     Published Date: Jan 12, 2015
This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.
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remote support software, logmein rescue, trends of the 3rd platform
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.
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video, b4b, support, technicians, customer support, customer, value added services, customer satisfaction, customer service organisation, online video marketing
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
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video collaboration, technology stack for field services, technology, field services, technology, on-demand, byod, real-time support, video collaboration, online video marketing
    
LogMeIn
Published By: ForeScout     Published Date: Aug 14, 2012
Information security has undergone a sea change in the past 10 years. Compliance mandates in the form of industry standards and Federal rules like NERC, FFIEC, HIPAA/HITECH and PCI-DSS are the new norm. To stay in compliance, IT teams need to be able to keep up with updatesand changes to existing mandates while also being prepared for new ones. To maximize efficiency, manage risk and reduce potential violations due to compliance failure, organizations need to implement security tools whose features support multiple specifications within and across different compliance frameworks.
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forescout, counteract, compliance, independent, assesment, network, access, control, maps, leading, compliance, mandates, and helps, automate, grc, operations, federal, rules, nerc, ffiec
    
ForeScout
Published By: McAfee     Published Date: Nov 19, 2013
This technology blueprint discusses how implementing McAfee SaaS Email Protection and Continuity in a hybrid configuration with McAfee Email Gateway supports green initiatives through reduced on-premises email volume and equipment usage.
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mcafee email gateway, mcafee email and security
    
McAfee
Published By: BMC Software     Published Date: May 19, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions
    
BMC Software
Published By: BMC Software     Published Date: May 19, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
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it service management, service desk, help desk, saas help desk, cloud help desk
    
BMC Software
Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b, crm & customer care
    
RightAnswers
Published By: Symantec Corporation     Published Date: Aug 28, 2013
SSL certificates have moved beyond the ‘Buy’ page. They are embedded in your business. For example, they protect remote communications via webmail, chat and IM. Browser-to-server communications for cloud-based services require SSL certificates to protect confidential information. In addition, SSL certificates are used to secure server-to-server communications for applications and data exchange. In fact, SSL Certificates are a business-critical part of your IT infrastructure. However, managing individual certificates in a large organization is complicated by multiple locations, many servers, different business units, and rapidly growing Web-based services.
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ssl certificates, communication, webmail, technical support, technology, data
    
Symantec Corporation
Published By: Dell     Published Date: Sep 12, 2013
Organizations everywhere are turning to virtualization, cloud computing, and mobile technologies to support anytime, anywhere access to today’s work load intensive, data-heavy applications. Dell PowerEdge 12th generation servers—built for high performance, 24/7 availability, and uncompromised reliability—can help IT organizations deliver the benefits of these transformative technologies.With cost-saving power, cooling, space, and management efficiencies, Dell’s new servers offer data centers unparalleled performance, efficiency, and reliability for a diverse range of enterprise applications.
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data center, dell poweredge 12th generation servers, virtualization, cloud computing, mobile technologies, data-heavy applications, cost-saving power, management efficiencies
    
Dell
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
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logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions, remote support software, saas, support agents, customer satisfaction
    
LogMeIn Rescue
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