tech support

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Published By: Adobe     Published Date: Sep 23, 2019
Adobe named a Leader in Forrester's DXP report (Forrester Wave™: Digital Experience Platforms, Q2 2019) Why audience should care: To keep pace with increasing customer expectations and drive business growth, you need to manage your customers' experiences from beginning to end. You need real-time customer insights, connected to solutions that deliver those experiences immediately. And just as important as technology are the people and processes you put in place. Supporting concepts: This is significant, because in the first version of this report in 2015 Adobe was the only (albeit just barely) leader. In the second version in 2017, Adobe has been demoted and Oracle was a leader. Our advancements with Adobe Experience Platform have certainly had a significant impact on our positioning this year. One of the key points highlighted for Adobe being a leader is the focus on enterprise-scale dynamic customer profiles and event-based integration and workflow. Adobe continues to expa
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Adobe
Published By: Cherwell Software     Published Date: Sep 14, 2016
In this Playbook, we will explore a variety of organizations that have embarked on new ways of using IT Service Management technology to support and accelerate growth. Leaders from top worldwide organizations share how they have extended Cherwell Service Management to manage processes, build inviting customer experiences and accelerate success quickly and efficiently.
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Cherwell Software
Published By: IBM     Published Date: Feb 25, 2008
Transitioning to a green data center and optimizing operating efficiency can be a complex undertaking. There are multiple components to factor into the equation—and best results can often be achieved by integrating improvements from multiple fronts. The good news is that IBM can provide many solutions and techniques to support such a transition.
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green, environment, environmental, compliance, cost, green strategy, datacenter, data center, ibm
    
IBM
Published By: IBM     Published Date: Oct 28, 2009
The five-minute Maintenance & Technology Service Self-Assessment from IBM can help you start addressing the shortfalls in your hardware, software and managed support areas. You'll learn how to create plans for potential issues, plus identify next steps to improve your support.
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infrastructure, ibm, vendor management, vendor assessment, maintenance, technical support
    
IBM
Published By: Stratus Technologies     Published Date: Nov 11, 2009
You probably know Stratus Technologies' fault-tolerant ftServer systems and services for delivering uptime of nearly 99.9999% for the world's most essential applications. What you might not know is how effectively - and how simply - our mission-critical Support Services let your enterprise protect this industry-leading availability. Our focus on preventing downtime and data loss brings you much more than basic break-fix support. If you're used to average server support, get ready to experience meaningful differences. One example: It's not uncommon for Stratus Support Services to identify problems before our customers do. Stellar satisfaction ratings of 96% or higher show the value our clients place in these services.
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activeservice, stratus, fault tolerance, ftserver, application management, virtual technician
    
Stratus Technologies
Published By: Epicor     Published Date: Feb 22, 2010
This white paper details how Web 2.0 technologies support business strategies by improving efficiency, productivity, and collaboration.
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epicor, web 2.0, enterprise applications, productivity, business application, it management, integration, soa
    
Epicor
Published By: Citrix Online     Published Date: Jun 09, 2010
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
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citrix gotoassist, remote support platform, web collaboration
    
Citrix Online
Published By: IBM Software     Published Date: Feb 07, 2011
Learn how midsize companies can rapidly adopt Business Intelligence (BI) and Performance Management (PM) technologies while minimizing training, support and ongoing costs in this research note from Nucleus Research.
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ibm cognos express, midsize companies, business intelligence, performance management, nucleus research
    
IBM Software
Published By: IBM Software     Published Date: Jan 25, 2012
Learn how midsize companies can rapidly adopt Business Intelligence (BI) and Performance Management (PM) technologies while minimizing training, support and ongoing costs in this research note from Nucleus Research.
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ibm, congnos, nucleus research, business intelligence, technology, performance management
    
IBM Software
Published By: SAS     Published Date: Jun 05, 2017
"The connected customer is an individual who is intimately connected to the data, outcomes, decisions and staff associated with any relationship to an organization.  To create personalized experiences, companies across all industries must pursue a more connected relationship with their customers through technology and processes focused on delivering relevant personalized experiences whenever possible. In this report, Blue Hill explores the key traits associated with supporting the connected customer through the internet of things, and provides guidance on why the internet of things will be essential across the general business landscape. "
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SAS
Published By: iCims     Published Date: Mar 06, 2014
In this whitepaper, explore how cutting-edge video technology can be leveraged to optimize all aspects of the recruitment process: • Video as a Candidate Engagement Tool • Video as a Screening Tool • Video as an Interviewing Tool • Video as an Onboarding Tool Now is the perfect time to dive deeper into modern video technology to see what video can do to support your recruiting staff, your candidate engagement, and your bottom line.
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video recruiting, candidate engagement tool, human resources, hr technology, icims
    
iCims
Published By: IBM Corporation     Published Date: May 22, 2012
With the architecture, operating system and virtualization technologies you need supported by built in patterns of expertise, an IBM PureFlex System infrastructure offers an integrated, flexible,efficient foundation for your SAP business applications.
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ibm pureflex system, sap, virtualization implementation
    
IBM Corporation
Published By: Liaison Technologies     Published Date: Feb 07, 2014
This how-to-guide has been designed to help you better evaluate a VAN provider and determine the real value of the offer.
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liaison, van, value-added network, transaction management, real value, reduce errors, accuracy of data, provider consolidation, platform capabilities, growing adoption, unreliable network, vendor technical support, ease of migration
    
Liaison Technologies
Published By: IBM     Published Date: Jul 19, 2012
Transform your businesses to be smarter, greener and more cost effective by renewing your Software Subscription and Support. Watch our video and learn about the benefits of renewing on-time direct from Debbie Landers, Vice President, Worldwide Client Support, Information Management Software
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ibm, technology, business management, information management, software, support
    
IBM
Published By: IBM     Published Date: Jul 19, 2012
You do so much more than just build, deliver, and manage. You innovate. And since software is the invisible thread that speeds innovation and helps us design and build the smarter products and services we need to build a smarter planet, then you deserve a revamped, upgraded, 2.0 conference. One that sparks and celebrates innovation. Get ready for. IBM Innovate 2010. The premier software systems and services event. Rational Subscription & Support with Harish Grama
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ibm, technology, support, subscription, harish grama
    
IBM
Published By: SAP     Published Date: Jul 17, 2012
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company's IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data management solutions.
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infrastructure, functionality, data management, technology, solutions, white paper
    
SAP
Published By: SAP     Published Date: Jul 17, 2012
Although IDC is expecting worldwide spending on business analytics software to be $33 billion in 2012, technology is only part of the story. The growing demand for faster response and deeper business insight is forcing companies to adopt a more pervasive approach to business intelligence (BI) that supports evidence-based decision making. Higher BI and analytics competency and pervasiveness are achieved when organizational culture, business processes, and technologies are designed and implemented with the goal of improving or automating all strategic, operational, and tactical decision making capabilities of all stakeholders. Access this paper to learn essential best practices for creating a solid BI and analytics strategy.
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sap, best practices, business intelligence, analytics strategy, technology
    
SAP
Published By: CDW     Published Date: Jan 07, 2015
Learn how Microsoft’s end of support for its 2003 Windows Server presents the best opportunity for a technology upgrade and see what your organization should do to take advantage of this unique opportunity.
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server, performance, migrating systems, technology, update, support, microsoft
    
CDW
Published By: CDW     Published Date: Mar 27, 2015
IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.
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mobile, data, communication, tablet, smartphone, device, enterprise, tools, efficiency
    
CDW
Published By: CDW     Published Date: Mar 31, 2015
As mobile computing becomes an increasingly important technology, the need for robust, reliable wireless networks is growing. In addition to enterprise-issued devices, users are bringing their own tablets and smartphones and demanding access to IT resources. Organizations need a wireless infrastructure that can support these demands. Our research shows that in addition to mobile demands, aging hardware is driving many organizations' wireless upgrade plans. Download this white paper to read more about the research.
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wireless, infrastructure, wi-fi, mobile computing, byod, upgrade
    
CDW
Published By: CDW     Published Date: Aug 04, 2016
See how we can help you build a data center solution that supports today’s demands and positions your organization for success. Your current data center could be holding you back more than you realize. In today’s fast-paced world, some of your most critical operations revolve around technology. And for those systems to work, you need an infrastructure that’s ready to support your changing workloads and organizational needs. At CDW, we bring you the solutions and the support you need to further your goals. We can assess your environment, design the best approach, deploy your solution and manage it throughout its lifecycle. Because with a flexible, resilient and efficient data center, you can support flexibility, resiliency and efficiency throughout your organization.
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technology, best practices, productivity, data, competitive advantage
    
CDW
Published By: Salesforce     Published Date: Mar 19, 2013
CRM Market Evaluation by Nucleus Research. Get the CRM Technology Value Matrix that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business.
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crm, sales, marketing, customer service, research, guide, roi, evaluation, email marketing, social media, marketing software, web analytics, crm & customer care, mobile marketing, social media marketing
    
Salesforce
Published By: Polycom     Published Date: Apr 30, 2013
One of the simplest, most effective ways to bring healthcare to the community level is through video collaboration. When video technology is enabled through a standards-based, scalable platform, community members can all join a multipoint video call to collaborate and work together with professionals and even with groups of similarly afflicted, empathetic peers to address health issues. Patients benefit from more regular evaluations and better access to specialty support. They participate in live or recorded education sessions—regardless of location or ability to travel. And with today’s move to ubiquitous video, you cannot only do one-to-one video sessions, but groups can meet over video to share ideas and best practices.
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healthcare, re-hospitalization, video collaboration, collaboration, video conferencing, video platform, telepresence
    
Polycom
Published By: Polycom     Published Date: Apr 30, 2013
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
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total cost, video, video conferencing, collaboration
    
Polycom
Published By: NetApp     Published Date: Sep 19, 2013
Download this solutions guide to get a technical overview on building Hadoop on NetApp E-series storage and learn how it will effectively help deliver big analytics with pre-engineered, compatible, and supported solutions ultimately reducing the cost, schedule, and risk of do-it-yourself systems.
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netapp, open solution, hadoop, solutions guide, e-series storage, big analytics, big data
    
NetApp
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