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Published By: Genesys     Published Date: Feb 27, 2018
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations • The benefits of utilizing a platform built on microservices architecture • How to take your business to the next level with a built to scale cloud contact center platform
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cloud contact center, ebook, cloud 2.0 model, microservices architecture
    
Genesys
Published By: VMware     Published Date: Jun 04, 2019
In this white paper, we look at five of the critical use cases currently driving HCI deployments and why they will continue to benefit from HCI in 2019 and beyond. Hyper-converged infrastructure has emerged as a breakthrough IT technology over the past several years. With the right HCI solution, IT teams can lower costs, increase agility and reduce complexity—leveraging a modern software-defined IT platform that provides a seamless path to hybrid cloud. The reality is that IT teams have been so pleased with the benefits they are already reaping with HCI that they are looking for new ways to use it to power key initiatives such as digital transformation. This trend is being accelerated by advances in performance, ease of use and functionality, driven by technology innovations such as Intel Optane memory and VMware vSAN. 
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VMware
Published By: Rosetta Stone     Published Date: Aug 18, 2016
Baldwin County Public Schools has built a curriculum that includes preparing students for the world of intelligent machines and empowering them to participate in the global community through language acquisition. The district sought a technology-based solution to provide students with the opportunity for long-term language learning.
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Rosetta Stone
Published By: Sprinklr     Published Date: Feb 28, 2018
"It’s more important than ever for brands to have comprehensive social media technology at their disposal. Simply buying a new solution, however, is just the beginning. Today’s brands must deploy social media software so that it allows the highest possible return on investment, empowers them to capture new opportunities, and manage the risks inherent in social media."
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social media management software, social media management, social media technology, social tools, social media software, social media, social deployment, digital transformation, guide, sprinklr
    
Sprinklr
Published By: Sprinklr     Published Date: Feb 28, 2018
"“Analyze This” highlights key points from recent Forrester Wave Reports to help you work smarter. Read on for an overview of what Forrester – and Sprinklr – say about: - Social Advertising Technology - Content Marketing Platform - Social Media Management Solutions"
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research reports, analyst reports, marketing technology, forrester wave, forrester wave reports, report, marketing trends. trends, marketing, success, sprinklr, analyze this
    
Sprinklr
Published By: IBM     Published Date: Jan 19, 2017
New technology and requirements for work in the digital workplace is driving new demand for enterprise content management solutions. Cloud and Mobile have forced companies to rethink how they access and interact with content. ECM has a rich history, evolving over time to meet the new demands for working with content. This short video will show you how ECM has evolved over time and where it is going. Learn how ECM is transforming and how companies are applying traditional ECM principles combined with new ECM capabilities to put business content to work for them in today’s cognitive era.
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ibm, analytics, data, ecm
    
IBM
Published By: HotSchedules     Published Date: Apr 25, 2018
Restaurant technologies have transformed drastically over the past decade, however there have been several misconceptions about the impact big data can have on restaurant operations. According to a Hospitality Technology study, only 23% of restaurants have confidence in overall tech innovation. When it comes to the state of technology many restaurants are still stuck with disconnected architecture, complex legacy systems, lack of visibility, and high maintenance costs. These challenges ultimately intimidate restaurant operators to outdated systems and processes that significantly limit their business growth. This ebook looks at the four pressing challenges and presents one unifying solution.
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HotSchedules
Published By: Group M_IBM Q418     Published Date: Oct 23, 2018
The EU General Data Protection Regulation (GDPR) has arrived. Every company doing business with European customers — regardless of location — must make considerable governance, people, process, and technology changes to comply with the new rules. While companies have made progress, more work remains. To succeed, they must tackle key challenges, including data identification, mapping, and access management. Despite the work ahead, forward-looking businesses understand GDPR is an opportunity. This is a transformation for a data-savvy world, with the potential to yield enhanced customer and business benefits. Investment in solutions with data privacy, security, and compliance offerings that can protect data no matter where it’s stored — on-premises and in the cloud — can ease companies along their readiness journeys and help them achieve and sustain compliance from May 25, 2018, and onward
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Group M_IBM Q418
Published By: Iterable     Published Date: Sep 07, 2018
Since the term “omni-channel” was first coined by the Harvard Business Review in 2011, some marketing technology vendors claimed that they could provide businesses with this holy grail of brand ubiquity. Unfortunately, most of these early claims were false starts where vendors over-promised and under-delivered. The good news is that a select number of solutions have caught up with all the promises and can now turn them into action. In this guide, we explain why the conversation around omni-channel marketing has changed and how you can transform your marketing strategy to leverage this new, powerful technology. We’ll give you a heads up on the roadblocks you’ll encounter on your journey to achieving omni-channel relevance and the benefits you’ll gain once you reach your destination. No highfalutin jargon, no talking in circles and no nonsense. Just practical advice on how to create a superb customer experience.
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Iterable
Published By: Building Engines     Published Date: Mar 18, 2019
The volume of technology solutions available to CRE professionals is tremendous, and new entrants are emerging at a faster pace than ever. To succeed in this environment, highly effective CRE organizations behave differently than their peers in how they approach, select, and adopt technology. For CRE professionals seeking to develop a more technologically mature organization, the findings in this report provide a few clear guidelines.
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Building Engines
Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: IBM     Published Date: Jun 25, 2018
As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions. Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service. Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: Plantronics     Published Date: Sep 09, 2016
Download this paper now to find out how Plantronics audio engineers can introduce you to the principles of SoundScaping and show you how to realign your office to minimise noise pollution.
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noise issues at work, noise, plantronics, noise challenges, audio devices, active noise-cancelling technology, wireless devices, voice communications, headsets, plantronics solutions
    
Plantronics
Published By: Dynatrace     Published Date: Apr 16, 2018
Application performance management (APM) is an IT discipline that continues to evolve as new technologies appear. The new wave of microservices architecture and containerization has led to what is referred to as cloud-native development, and this approach has one of the fastest adoption rates of any new technology we have witnessed. With cloud-native environments there is the need to monitor and manage these new types of applications, but the challenge is that they are quite different from traditional monolithic systems. This report delves into what the differences are, how these affect how they are monitored, and how a new generation of vendors have stepped up and introduced novel solutions to meet these challenges. We also examine the incumbent leaders in the APM market that have transformed their solutions to expand and cover cloud-native environments.
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Dynatrace
Published By: Oracle OMC     Published Date: Nov 30, 2017
To say the marketing technology landscape or ecosystem is a crowded space would be an understatement of monumental proportions. Before you consider that to be just an exaggeration, consider the following: • There are nearly 4,000 martech solutions on the market today. • That number has increased over 2500% since 2011. And if you think marketing was the last area to benefit from a tech boom, you would be right according to Brian Hansford, Director of Client Services for Heinz Marketing.
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Oracle OMC
Published By: Epicor     Published Date: Aug 02, 2012
Risk-averse distributors may feel that the safest and simplest IT strategy is to stay with their existing "homegrown" enterprise resource planning (ERP) solution. But just as sticking your money under the mattress offers no protection against inflation, maintaining an outdated system can rob you of a distinct competitive advantage. Modern ERP systems offer so much more in terms of data access, technology advances, and standard operating procedures. And obtaining a solution from a leading ERP provider ensures that industry best practices and the experiences of other distributors and end users have been built in. Check out this new paper and learn more about the advantages of an integrated ERP over your homegrown system.
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white paper, homegrown, erp software, erp software solution, data management, data quality, data duplication, data knowledge
    
Epicor
Published By: Epicor     Published Date: Aug 02, 2012
Do you cringe at the thought of having to replace your enterprise software solution? Does it seem like a monumental undertaking, with a high risk of failure? Knowledge is power. Learn from the experiences of other distributors who have been through the ERP selection process and not only lived to tell about it, but brought great benefit to their companies.
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white paper, enterprise software solution, erp, technology, knowledge, software solution, software
    
Epicor
Published By: MessageLabs     Published Date: Aug 29, 2008
Unmanaged employee use of email and the web can subject any organization to costly risks including litigation, regulatory investigations and public embarrassment.  Download this guide and learn how to deploy clearly written Acceptable Usage Policies (AUPs) for email and web usage, supported by employee training and enforced by proven technology solutions.
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messagelabs, compliance, email policies, policy, enforce policy
    
MessageLabs
Published By: BMC ESM     Published Date: Nov 06, 2009
As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
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bsm esm, service automation, business service management, roi, configuration management, patch management, server
    
BMC ESM
Published By: AppNeta     Published Date: Oct 28, 2013
Learn about the four key questions you need to consider when making an informed decision about an APM solution and the critical features for modern application performance management.
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appneta, traceview, applications, application management, application management technology, apm, application performance management, performance management, apm solutions, apm tools, cloud, complex apps, integration, deployment, scripting, saas, architecture environments, actionable performance data, application performance management, full-stack
    
AppNeta
Published By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Plex Systems     Published Date: Jun 06, 2014
Newman Technology realized it needed a modern-day solution for production accuracy and accountability and turned to a fully integrated ERP solution from the Plex Manufacturing Cloud. Newman Technology cut inventory costs by 25% and achieves 98% inventory accuracy.
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plex systems, newman technology, production accuracy, accountability, erp solution, cloud, inventory accuracy
    
Plex Systems
Published By: EMC Converged Platforms     Published Date: Aug 19, 2016
As a leader in medical informatics imaging, FUJIFILM Medical Systems U.S.A. uses the best technology tools to deploy their software solutions at customer sites. VxRail allows FUJIFILM to build for scale and quick deployments that are predictable and repeatable to ensure the availability of critical systems within the healthcare enterprise.
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vce, fujifilm, medical systems, enhancing patient care, software solutions
    
EMC Converged Platforms
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