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Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: SuccessFactors     Published Date: Jun 25, 2012
With aging workforces and a shortage of critical talent being among the biggest challenges facing today's businesses, strategic workforce planning has become one of of HR's most important responsibilities.
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successfactors, workforce, talent management
    
SuccessFactors
Published By: Xerox     Published Date: May 28, 2014
Thanks for your interest in tips for Managed Print Services success.
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xerox, mps, managed print services
    
Xerox
Published By: Epicor     Published Date: Jun 11, 2018
Gain a competitive advantage in the LBM industry by understanding who your most and least profitable customers are with customer stratification. Download the tip sheet from Epicor BisTrack Software to learn the six ways implementing customer stratification brings success to your lumber and building materials business.
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lumber, building materials, lbm, erp, bistrack, lumber distributors, customer stratification, customer experience
    
Epicor
Published By: Epicor     Published Date: Aug 28, 2018
Gain a competitive advantage in the LBM industry by understanding who your most and least profitable customers are with customer stratification. Download the tip sheet from Epicor BisTrack Software to learn the six ways implementing customer stratification brings success to your lumber and building materials business.
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lumber, building materials, lbm, erp, bistrack, lumber distributors, customer stratification, customer experience
    
Epicor
Published By: Success Factors     Published Date: Aug 19, 2014
In today’s demanding corporate environment, businesses are struggling to boost employee engagement. It is a strategic imperative but no small task given the severity of the problem. According to Gallup Inc.’s 2013 State of the Global Workplace report, only 13 percent of employees say they are engaged at work. Astoundingly, actively disengaged workers continue to outnumber engaged employees at a rate of nearly two to one.
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successfactors, social collaboration, employee engagement, corporate environments, disengaged workers
    
Success Factors
Published By: CareerBuilder     Published Date: Jun 07, 2019
Do you ever wonder how companies like Google, Hilton, Facebook and Southwest consistently rank on “Best Places to Work” lists? It’s more than fancy perks — like free gourmet meals and snacks, pet-friendly offices and nap pods — that make employees clamor to work at these companies.
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CareerBuilder
Published By: Datto Inc.     Published Date: Apr 15, 2013
Looking to expand your recurring revenue? Need a key to open the door to small business? Learn how Datto ALTO answers both questions, as the key to BDR for small business. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
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small business, datto alto, bdr solutions, recurring revenue
    
Datto Inc.
Published By: Quick Base     Published Date: Sep 15, 2017
Financial professionals spend a lot of time bogged down by inefficient processes and dispersed data, rather than focusing on strategy. Find out how 6 people took the lead and transformed their day-to-day financial processes in manual accounting, FP&A, and procurement. With minimal investment, they redesigned their workflows to create exponential benefits for not only their companies, but themselves: • No More Chasing People for Data • Easily Met Deadlines • Removed Need for Clunky Spreadsheets Download this eBook to learn more and see how you can write your own success story.
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Quick Base
Published By: Switch Video     Published Date: Jun 05, 2013
In 60 Seconds you will learn why an explainer video is the most effective way to communicate your business or organization's message and the cognitive psychology behind their success. We discuss how to simplify your company’s story, so people know what you do; how to use dual coding theory, so people relate to and remember your story; and how to better connect with your audience, so more people buy your product or service.
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video marketing, video storytelling, online video, online video marketing
    
Switch Video
Published By: LogMeIn     Published Date: Jul 18, 2014
Best practices for Agents and Admins providing tips for building a live chat service.
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boldchat, livechat, customer support, tips for building live chat, webinars & web conferencing, managed hosting services, crm solutions/software, customer experience/engagement
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper reveals 67 expert tips to help agents and administrators alike provide superior service via live chat.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: ChannelAdvisor     Published Date: Jan 22, 2019
In this eBook, we’ll walk you through proven practices for supercharging your success across mission-critical marketing, selling and fulfilling activities.
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ecommerce, retail, marketplace, amazon, advertising
    
ChannelAdvisor
Published By: MoreVisibility     Published Date: May 07, 2012
Social media, social media, social media! It's all that anyone online is talking about these days. What people aren't talking about are ways to successfully measure their social media efforts. Read to learn more.
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morevisibility, social media, marketing, emerging marketing, internet marketing, web analytics, interactive marketing, market research, social media marketing
    
MoreVisibility
Published By: Citrix Online     Published Date: Aug 24, 2010
This new brief shows you how to deliver effective online training to any audience anywhere in the world with Citrix® GoToTraining.
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citrix online marketing, webinar, online training, gototraining, interactive/pr agencies, search marketing agencies, traditional agencies, interactive marketing, marketing software, web analytics, webinars & web conferencing, crm solutions/software, social media marketing
    
Citrix Online
Published By: Qvidian     Published Date: Dec 17, 2015
In this document, we look at seven key factors that can spell the difference between success and failure in your proposal writing efforts.
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sales proposals, sales processes, best practices, proposal writing, lead qualification, emerging marketing, traditional marketing, sales
    
Qvidian
Published By: DocuSign UK     Published Date: Nov 16, 2017
"Industry experts predict that successful businesses will soon become 100% digital for all transactions. The challenge is how to “go digital” in the right ways. For many companies, it will be an incremental journey. The HR world is changing quickly—global candidates are tech-savvy and are relying on mobile-enabled interactions. Now more than ever, HR teams are looking to improve the onboarding experience, increase employee satisfaction, and focus HR staff away from mundane tasks. This best practices paper outlines seven important ways that HR teams can make meaningful progress in their digital transformations." .
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professionals, team, digital, transformations, technology, optimization
    
DocuSign UK
Published By: DocuSign UK     Published Date: Nov 16, 2017
"Industry experts predict that successful businesses will soon become 100% digital for all transactions. The key challenge is how to “go digital” in the right ways. For most companies, it will be an incremental journey. TodaysGeneralCounsel.com suggests that organisations should focus on a broad enterprise-wide information governance strategy developed by IT, legal, records and business stakeholders. Doing so improves governance, risk management and compliance programs. This best practices paper outlines seven important ways that legal teams can make meaningful progress in their digital transformations." .
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legal, professionals, digital, practices, docusign, esignature
    
DocuSign UK
Published By: AWS     Published Date: Jun 15, 2016
Cloud in the enterprise has grown up. It’s no longer just a sandbox for developers, or a sneaky backdoor way for business units to get more IT resources fast. Now, IT leaders are seeing the big picture: cloud as the de facto model for delivering the whole of IT to the whole of the business. Increasingly, they’re adopting a Cloud-First mindset.
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AWS
Published By: MuleSoft     Published Date: Jul 13, 2018
"This brief API management best practices eBook will give API strategists, architects and developers a roadmap for creating practical APIs by leveraging existing services. By following the 7 best practices outlined in this ebook, developing successful APIs is easier than you think. The best practices guide will cover: -The relationship between SOA and API management -How to think about and approach API design -A pattern for securing and managing your APIs -Things to consider when selecting an API management solution"
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MuleSoft
Published By: Determine (Selectica)     Published Date: Oct 24, 2017
“7 Habits” details what successful procurement organizations are doing to master this category, with examples you can start using right away.
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Determine (Selectica)
Published By: GoToMeeting     Published Date: Oct 06, 2011
You only have seconds to make a good impression on prospects. Can you grab their attention and prove your competence in fewer than 90 words? This one-pager by Jill Konrath, sales strategist and author, outlines seven essential guidelines that will increase your email prospecting success.
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marketing, citrix, prospect, email marketing, customer experience/engagement, business intelligence, market research, direct mail/marketing
    
GoToMeeting
Published By: Achievers     Published Date: Dec 11, 2012
The key to business success is through employees that display the right behaviors to drive results, which are amplified by recognition. Read this white paper to learn the seven keys to creating a successful employee recognition program.
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employee recognition, employee rewards, online recognition program, trends
    
Achievers
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