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Published By: ClickExpress     Published Date: May 01, 2013
We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience—and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience. This paper not only outlines five things that field workers hate, but also gives you simple, actionable suggestions on how to fix them using mobility solutions. After all, happy workers lead to greater productivity, better service and a better customer experience—and that’s the bottom line.
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service, field workers, industry, customer, experience, fix, mobility, solutions, productivity
    
ClickExpress
Published By: ClickExpress     Published Date: May 01, 2013
Even if you have only 15 mobile workforce employees, you can reduce costs and improve the customer’s experience using optimization software. Today, it’s easy because you don’t even have to provide dedicated mobile devices to your field employees, just an app. But how do you avoid difficult transitions for workers, long implementation times, and solutions that don’t work as you really needed? This paper walks you through the 6 steps to successful decision making.
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6 essential, mobile, workforce, management, software, customer, experience, optimization, software, implementation
    
ClickExpress
Published By: ClickSoftware     Published Date: Jun 30, 2014
Driving Change of Property and Casualty – Transform Your Customer Experience INSURERS ARE UNDERSTANDABLY EAGER to differentiate customer experience by automating mobile workforce management—especially when they can also cut operational costs, reduce carbon footprint, and streamline catastrophe response in the process. But this profound transformation in the daily lives of field claims and other mobile workers must be managed carefully to maximize benefits while minimizing disruption for all stakeholders.
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clicksoftware, mobile, mobile workforce, property & casualty, workforce management
    
ClickSoftware
Published By: Cornerstone OnDemand     Published Date: Sep 13, 2016
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Sep 13, 2016
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 07, 2017
collaboration between Cornerstone OnDemand and researchers at Harvard Business School uncovers how the distance between two employees’ desks affects various performance measures. According to the findings, placing the right type of workers in close proximity to each other has been shown to generate up to a 15% increase in organizational performance. For an organization of 2,000 workers, strategic seating planning could add an estimated $1 million per annum to profit.
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 07, 2017
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
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Cornerstone OnDemand
Published By: Cox Communications     Published Date: Nov 10, 2014
One of the most fundamental aspects of marketing your business is having the right technology in place, And at the forefront of your technology hub should be a reliable phone service. Having a dependable phone network your company can is vital in more ways that one. Even in today's world of competing technology and emerging tech-trends, a proper phone system is the link that enables you to connect with anyone, from co-workers down the hallway to the business partner on the other side of the globe.
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tech-trends, voip, pbx, hosted pbx, sip, ports, did, pots, sip trunking, did, centrex
    
Cox Communications
Published By: CradlePoint     Published Date: May 17, 2016
With its skilled nursing facilities located in remote areas of a state known for its unpredictable and sometimes violent weather, Texas-based Creative Solutions in Healthcare (CSNH) was suffering more than its share of network interruptions. According to CIO & CISO Shawn Wiora, the company was losing network connectivity multiple times each week. This downtime not only disrupted business continuity, but was bad for morale among both the company’s IT workers and its care-delivery staff. Creative Solutions in Healthcare wanted a network connectivity solution capable of delivering highly secure, uninterrupted, and centrally managed service.
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CradlePoint
Published By: Dell     Published Date: Jan 26, 2015
Infrastructure and operations leaders must create a strategy and budget to outfit workers with devices, software, and services to improve their productivity. Additionally, I&O leaders play a critical role in both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Read this Forrester Research report, offered compliments of Dell, for more information on strategies to devise the right technology fits for your organizational needs.
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dell, windows, workforce, customer facing technology, infrastructure, operations, software, productivity
    
Dell
Published By: Dell     Published Date: Feb 02, 2015
Windows 8.1 is ready to give your business the tools you need to meet your workers' changing IT needs in a way that's reliable, productive and secure. Designed to respond equally well to touch as it does to a keyboard and mouse, read this paper to learn more about how the new Windows addresses today's workforce needs by enhancing mobile productivity, end-to-end security, and addresses virtualization and management advancements.
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dell, windows, productivity, security, apps, integration, platforms, microsoft, business, management, compare
    
Dell
Published By: Dell     Published Date: Feb 23, 2017
Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments are working to add flexibility to the way they are supporting the Millennial worker. Yet it’s not just about IT providing the right tools and devices to its employees so they can get their jobs done effectively; IT needs to offer an overall workplace ecosystem that is secure and innovative. However, there are worrying gaps between what IT provides and what the different types of workers need.
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workplace ecosystem, it management, it tools, workforce enablement, workplace productivity
    
Dell
Published By: Dell     Published Date: Aug 17, 2017
Today, technology is all about enabling business. Organizations of many types and sizes are developing, upgrading or replacing mobile applications to reflect changes in the workplace. Across industries, employees are working more while mobile, using multiple devices. When they return to the office, they are capitalizing on more flexible work environments and approaches to work. Many organizations are facilitating this anytime, anywhere work with mobility initiatives that provide mobile devices or allow employees to use their own. They are also modifying workspace designs, creating mobile workstations and mobile “hot spots” to enable workers to easily connect to enterprise systems when they return to the office. Enabling employees to work better can help organizations boost productivity and improve customer service. The real challenge is to continue supporting new ways of working, now and in the future, without compromising security.
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security, workforce productivity, flexible work environments, secure employee systems, advanced
    
Dell
Published By: Dell     Published Date: Aug 08, 2018
Today's dynamic data demands pose new threats to security and IT professionals have to mitigate new risks without restricting the flow of information. Per findings discovered in a recent Forrester report, "Evolving Security to Accommodate the Modern Worker", Brett Hansen, Dell's Vice President of Client Software and General Manager of Data Security, shares his insights on solutions Dell provides to meet the needs of employees and IT. Download this article to learn: • What IT departments can do to tailor security solutions to different users • How flexible security can be to address the needs of various workers • Which solutions are best at protecting your data
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Dell
Published By: Dell     Published Date: Aug 08, 2018
In order to keep pace with the growth of business mobility without falling prey to its potential risks, IT must be able to efficiently address complex issues ranging from service provisioning, device procurement, and security oversight. Why? Information workers need access to often sensitive information across a wide range of business applications and devices from wherever they are. In other words, security and privacy policies that doesn’t impede end-user productivity will empower workers and boost their performance. In July 2017, Dell commissioned Forrester to conduct a study of the 21st century workforce and how their new habits, attitudes, and workstyles are reshaping the world of work. With more personas in a single organization to cater to, businesses are failing to deliver against workforce demands. To get their tasks done, workers are circumventing security policies to get what they want, in their moment of need. Organizations have to understand the different behaviors across
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Dell
Published By: Dell EMC     Published Date: May 09, 2018
Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments are working to add flexibility to the way they are supporting the Millennial worker. Yet it’s not just about IT providing the right tools and devices to its employees so they can get their jobs done effectively; IT needs to offer an overall workplace ecosystem that is secure and innovative. In September 2016, Dell commissioned Forrester Consulting to conduct a study with 560 information workers across all industries in Australia, India, the UK, and the US. Learn more about the working habits that emerged and how IT departments can apply these insights to future deployments. Download Report! Intel Inside®. Powerful Productivity Outside. Intel® Xeon® processor Intel, the Intel logo, Xeon and Xeon Inside are the trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell EMC
Published By: Dell EMC     Published Date: Aug 06, 2018
Technology is transforming how we do our jobs, and employees expect the business to accommodate their work habits. › Companies must identify roles and profiles and support their needs. Not every employee will require the same devices to get their jobs done efficiently and effectively. It is paramount for organizations to seek out specific devices to enable different worker personas. › IT must become a trusted partner to keep security top of mind. Employees showed a lack of trust toward IT when facing an issue with their device or ecosystem. It is imperative for IT to become part of the solution and not the problem; otherwise, workers will find ways to go around security policies and fix problems on their own, putting the firm at even more risk. › Employees require a more complete ecosystem. Employees need not only devices to get their jobs done effectively but an entire ecosystem as well. Without this, businesses will fall further behind in a fiercely competitive market and lose employ
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Dell EMC
Published By: Dell EMC     Published Date: Feb 14, 2019
Today's dynamic data demands pose new threats to security and IT professionals have to mitigate new risks without restricting the flow of information. Per findings discovered in a recent Forrester report, "Evolving Security to Accommodate the Modern Worker", Brett Hansen, Dell's Vice President of Client Software and General Manager of Data Security, shares his insights on solutions Dell provides to meet the needs of employees and IT. Download this article from Dell and Intel® to learn: • What IT departments can do to tailor security solutions to different users • How flexible security can be to address the needs of various workers • Which solutions are best at protecting your data
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Dell EMC
Published By: Dell EMC     Published Date: May 09, 2019
In such a competitive business market, retaining the best talent is crucial. Knowing what makes them want to walk out the door is the first step in keeping them. The good news is that business leaders recognize the peril they face - and the need to do something about it. In a recent survey, 45% said they fear becoming obsolete in three to five years; 73% agree on the business need to prioritize technology, and 66% are planning to invest in IT infrastructure and digital skills leadership. However, investment without strategy is unlikely to succeed. Because innovation comes from people, investment must foster human creativity. Investment in technology that enables workers to address new challenges in new ways will give rise to new business initiatives, happier customers, and superior corporate financial performance. Download this whitepaper from Dell and Intel® to learn more.
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Dell EMC
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
In order to keep pace with the growth of business mobility without falling prey to its potential risks, IT must be able to efficiently address complex issues ranging from service provisioning, device procurement, and security oversight. Why? Information workers need access to often sensitive information across a wide range of business applications and devices from wherever they are. In other words, security and privacy policies that doesn’t impede end-user productivity will empower workers and boost their performance. Download this whitepaper to learn more about Dell solutions powered by Intel® such as how to boost your workers performance.
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Dell EMC EMEA
Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence, business management, mobile
    
Dialpad
Published By: DocuSign     Published Date: Mar 23, 2016
Mobile. It’s where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage.
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DocuSign
Published By: DocuSign     Published Date: Aug 09, 2016
"Mobile. It’s where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage."
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docusign, digital transaction management, paperless, esignature, paper cost
    
DocuSign
Published By: DocuSign     Published Date: Apr 12, 2017
Mobile. It’s where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage.
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DocuSign
Published By: DocuSign     Published Date: Apr 24, 2018
"We live in a world where the ability to do business digitally is a given. Now more than ever, people want to do business with organizations via the ease, speed, convenience and security of a fully digital experience. Yet many businesses are failing to keep pace in their front office with customer expectations, as well as with competitors that have made digital transformation a priority. Download this eBook to learn how B2B companies can evolve to meet customer expectations by adopting a fully digital experience with eSignatures. Some quick stats: - 87% of U.S. workers expect to be able to sign and purchase digitally - 75% of U.S. workers think that eSignatures are more secure than paper methods "
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DocuSign
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