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Published By: FICO EMEA     Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial. Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content. o Prevent account churn o Optimise service utilisation o Segment accounts o Tailor the contact method to the account
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telecommunications, advanced analytics, telco, customer retention
    
FICO EMEA
Published By: Infosys BPM Ltd     Published Date: Feb 12, 2019
A global infrastructure management company entered into a factoring agreement with a leading US financial institution in Australia. However, it realized that it was paying unreasonably high interest payments to the financial institution and wanted to trace the reason for the same. Infosys BPM took the initiative to analyze interest payments to the banker, and the customer payments pattern to provide insights on cost saving opportunities. Read on to know more on how did Infosys BPM help the client lead to a cash flow of $138M and also save $562,000 in factoring fees.
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Infosys BPM Ltd
Published By: F5 Networks Inc     Published Date: Dec 11, 2015
CIOs want harmony. Security directors loathe point products. Networks operations won’t buy into anything new. Stakeholders can get the harmony they need around DDoS mitigation by extending the F5 Application Delivery Controller into a hybrid solution: on-premises with a new cloud component.
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software-defined networking, sdn, programability, cloud computing, mobility, it solutions, apps, cio, ddos
    
F5 Networks Inc
Published By: Riverbed     Published Date: Nov 02, 2016
IT leaders are adopting hybrid WAN topologies to increase capacity and reliability while balancing cost and performance requirements. However, these hybrid architectures are often too complex, rigid, and fragile. As a result, many organizations are challenging the status quo of traditional networking. Read this Technology Adoption Profile from Forrester to learn why 90% of network managers are looking to evolve their WAN, and see why new approaches such as SD-WAN are required to compete in today's digital age.
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Riverbed
Published By: Riverbed     Published Date: Nov 02, 2016
In an era of business that demands unrivaled agility, most organizations are stuck on networks that are still hardware-bound, router-heavy, and hard-coded. Fortunately, the software-defined movement is ushering in a whole new way to manage enterprise WANs. Read this white paper from CIO.com and Riverbed to explore the business drivers behind SD-WAN. See what benefits SD-WAN can deliver your organization, and gain some insights into overcoming the potential obstacles of adopting an SD-WAN to unlock its full potential.
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Riverbed
Published By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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Genesys
Published By: RES Software     Published Date: Apr 08, 2013
De ontwikkeling in IT heeft de afgelopen jaren niet stil gestaan. Alleen al het concept ‘Bring Your Own Device’ (BYOD), een gevolg van Het Nieuwe Werken, veroorzaakt een verandering in de manier waarop ICT-beheer vandaag de dag wordt uitgevoerd. De grens tussen werk en privé en de technologie die thuis of op het werk gebruikt wordt, vervaagt steeds meer nu werknemers persoonlijke apparaten als een tablet of mobiele telefoon, ook op de werkvloer gebruiken. Of andersom, wanneer de arbeidskracht de werklaptop thuis op de bank nog even voor een persoonlijk rondje surfen openklapt.
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RES Software
Published By: MuleSoft     Published Date: Jan 16, 2018
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems. Read this eBook to discover: Why existing approaches are not sufficient for the pace of digital transformation that retail demands How to drive technology change in your organization, creating a greater capability to innovate and transforming the digital retail experience for your customers How to adopt an API-led approach to integration that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks
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MuleSoft
Published By: MuleSoft     Published Date: Jan 16, 2018
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands. In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain. Download this eBook to learn: How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leverag
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MuleSoft
Published By: MuleSoft     Published Date: Jun 18, 2019
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. To deliver a reliable and unified experience more quickly, companies must adopt a new approach that involves an omnichannel architecture. Across industries from healthcare to banking to retail, MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue. Watch this webinar, including a demo, to learn how to: Take an API-led approach to omnichannel that enables companies to deliver a unified experience 5x faster Leverage Anypoint Exchange to enable consistency by design through the reuse of integration assets across channels, translating to a consistent experience for your customers Prepare for the future (and future channels) with support for different deployment models with a single, unified platform Presented by: John Withers, Produ
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands. In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain. Download this eBook to learn: How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leverag
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems. Read this eBook to discover: Why existing approaches are not sufficient for the pace of digital transformation that retail demands How to drive technology change in your organization, creating a greater capability to innovate and transforming the digital retail experience for your customers How to adopt an API-led approach to integration that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks
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MuleSoft
Published By: MuleSoft     Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge. Read this whitepaper to learn: A 4-step strategy for retailers to build a retail digital platform strategy with APIs. The role APIs can play in optimizing consumer journey personalization and creating new revenue channels. How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
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MuleSoft
Published By: Motorola     Published Date: Feb 06, 2008
Flack + Kurtz wanted a centrally managed wireless communications solution, delivered over an integrated device that did not rely on the end user to login or synchronize to stay current. The new solution also had to function in Europe, Asia and other places employees traveled. Read this case study to learn how Good™ Mobile Messaging gave them exactly what they wanted.
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motorola, motorola good, case study
    
Motorola
Published By: Success Factors     Published Date: Oct 07, 2014
Preparing for the 2020 workforce is critical to business strategy, growth, and performance. To understand the challenges and opportunities, Oxford Economics and SAP surveyed over 2,700 executives and more than 2,700 employees in 27 countries during the second quarter of 2014. We found that many companies lack the structure, strategy, culture, solutions and resources to manage employees effectively. To succeed, they must address the role and relevance of people strategy; changing demographics and evolving definitions of work; leadership ability and cultivation; employee wants and needs; and talent development.
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successfactors, workforce, sap, strategy, culture, structure, leadership, cultivation, talent development
    
Success Factors
Published By: Riverbed     Published Date: Oct 09, 2012
In this report, Taneja Group explores how Riverbed Technology has identified a critical challenge that limits IT performance in highly distributed customer environments: costly, complex, and hardware-heavy branch offices. The report profiles the new Steelhead EX + Granite appliance, combining a true "branch-office box" virtualized hardware platform with a first-of-its-kind block storage technology. Download now.
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it infrastructure, data, virtualization, optimization, servers
    
Riverbed
Published By: Riverbed     Published Date: Oct 09, 2012
This informative ESG Lab report examines the Riverbed® Steelhead EX + GraniteT appliance, which delivers a powerful combination of wide area network (WAN) optimization, a virtual services platform, and innovative block-storage optimization to help organizations consolidate servers and storage and deliver IT services globally, while ensuring the performance required in remote and branch offices. Download this informative report now to find out how edge-VSI can improve your IT infrastructure.
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it infrastructure, data, virtualization, optimization, servers, wan optimization
    
Riverbed
Published By: Riverbed     Published Date: Oct 09, 2012
The enormity of a consolidation effort in a global organization can be daunting, but the rewards are compelling. To get a step in the right direction, download this informative report from Forrester Consulting to find out how organizations are successfully consolidating their environments using advanced WAN optimization solutions along with an updated vocabulary and adjusted business approaches to drive greater business value from IT infrastructure.
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it infrastructure, data, virtualization, optimization, servers, wan optimization
    
Riverbed
Published By: Riverbed     Published Date: Oct 09, 2012
Wide area network (WAN) optimization market leader, Riverbed, has introduced a new architectural approach that allows IT to consolidate and manage all edge servers in the data center.
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it infrastructure, data, virtualization, optimization, servers, wan optimization
    
Riverbed
Published By: Riverbed     Published Date: Oct 12, 2012
In this report, Taneja Group explores how Riverbed Technology has identified a way to lower IT costs in branch offices. Download the report to learn how your organization can benefit.
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server infrastructure, server infrastructure, wan optimization, wide area network, vdi, virtual desktop infrastructure
    
Riverbed
Published By: Riverbed     Published Date: Oct 12, 2012
Download this informative report now to find out how edge-VSI can improve your IT infrastructure.
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server, application, storage consolidation, server infrastructure, wan optimization, wide area network
    
Riverbed
Published By: Riverbed     Published Date: Oct 12, 2012
Download this report now to find out how organizations are successfully consolidating their environments using advanced WAN optimization solutions.
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data storage, storage virtualization, strategic consolidation, server infrastructure
    
Riverbed
Published By: Riverbed     Published Date: Jan 16, 2013
In this report, Taneja Group explores how Riverbed Technology has identified a critical challenge that limits IT performance in highly distributed customer environments: costly, complex, and hardware-heavy branch offices.
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wan, mobile, it infrastructure, virtualization, vsp
    
Riverbed
Published By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
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jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support, call deflection, productivity, collaboration, integration
    
Jive Software
Published By: LivePerson     Published Date: Jun 24, 2013
Letting customers choose how they want to seek help is essential -- 59% of consumers want more ways to connect with brands when they need help. Adopting a one-sized-fits-all approach to service doesn’t do your customers any favors.
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liveperson, customers, customer service, customer survey, branding, direct mail/marketing
    
LivePerson
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