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Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: MalwareBytes EMEA     Published Date: May 10, 2019
Ransomware has taken the world by storm. CryptoWall extorted an estimated $18 million, and WannaCry locked up more than 230,000 computers across the globe in 2017. Companies of all sizes are sitting up and taking notice. Even brands with a strong security investment have fallen victim. We’ve seen ransomware cripple businesses: nearly 19% of businesses stop operations immediately after discovering a ransomware attack.1 Hospital emergency rooms forced to turn people away; global shipping logistics experience massive disruption; and even a summer blockbuster movie held up for ransom. The FBI estimates ransomware is now a billion-dollar business. Ransomware has been around for a while, and it has spiked in recent years. It secured 5th place as the most common variety of malware in 2017, up from 22nd place in 2014.2 Originally ransomware targeted individuals and was considered a consumer nuisance. It has now become a business menace.
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MalwareBytes EMEA
Published By: IBM UK - ISM&S Storage     Published Date: Nov 15, 2011
To maintain its position at the forefront of international research, the Institute for Computational Cosmology at Durham University wanted to develop a new high-performance computing cluster - find out how they did it.
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super comupter, computations, cosmology, delivery, infrastructure, energy, green computing, performance, international, global, cluster, cooling, power, consumption
    
IBM UK - ISM&S Storage
Published By: Riverbed     Published Date: Jul 17, 2013
International Herald Tribune (IHT) needed to ensure that all of its journalists, regardless of their location, have network access 24x7 to meet their demanding editorial schedule. Read the case study to learn how IHT deployed Riverbed Cascade™ to gain insight into their WAN traffic and a true end-to-end view of the application delivery path from servers to desktops.
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herald tribune, iht, network access, riverbed cascade, riverbed, cascade, wan traffic, wan
    
Riverbed
Published By: Riverbed     Published Date: Jul 17, 2013
Retail company, Media Markt, deployed Riverbed Cascade® for complete network and application visibility. Media Markt also implemented a WAN optimization solution from Riverbed which reduced backups from hours to minutes. Media Markt has recently opened up retail stores in China and plans to open up many more across the country. The Riverbed solutions will enable the company to quickly and easily identify and fix problems across its network and scale its backup systems without compromising data backup speeds.
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mediamarkt, riverbed cascade, riverbed, cascade, wan, network, retail, data backup
    
Riverbed
Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"The success of your digital strategy requires bridging the gap between your core capabilities and what customers want. Watch this on demand webcast with Forrester’s Vice President and Principal Analyst, Ted Schadler, Michael Fasosin, Chief Strategy Officer, Spindrift & DigitasLBi OSG, and Oracle to learn: - Key trends in consumer online shopping behavior - How to develop a successful digital experience technology strategy and roadmap - The essential components of a modern digital experience platform - How to achieve quick-wins and long term investments simultaneously You will also see a short demonstration of how Oracle's CX Cloud solutions deliver personalized, unified experiences across channels. "
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Oracle Commerce Cloud
Published By: Puppet     Published Date: Mar 09, 2017
System administrators and other IT practitioners spend as much as 50% of their time on routine, repetitive tasks. Does the following apply to your organization? • You go from one server to the next, installing the same package on all of them. It works nine times out of 10, but the tenth time causes a failure ... and you can't identify what went wrong. • You can't scale. When the business wants to move to the cloud, or asks for faster provisioning of development and test environments, you only have so many hours in the day — and you can't meet everyone's needs. • You don't have time to get to the work that matters. You spend too much time on routine system management, and can't prepare for the projects that will bring real business value to your team — and customers. With growing demands from all corners of your organization, you simply can't keep doing it all manually. Download this paper to learn how you can benefit from automation, and how IT infrastructure can become a strategic ass
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Puppet
Published By: Schneider Electric     Published Date: Oct 31, 2017
In considering the four principal options of data center modernization, keep in mind that each option need not be treated as a separate and distinct approach. Data center stakeholders may want to combine options in order to better accommodate a particular migration timeline. Or cautious executives may want to simply dabble with the outsourcing option by piloting only a few select applications while still maintaining a core corporate data center. The key critical success factor is the recognition that data center modernization is not a one-time fi x, but rather a critical piece of an ongoing strategy to better service customers.
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modernization, data center, investment, cost effectiveness, business sense, outsourced model, resources
    
Schneider Electric
Published By: Kindred Hospital Rehabilitation Services     Published Date: Feb 22, 2019
A rehab program is only as good as its staff. Acquiring, retaining and keeping rehab talent engaged is critical for program effectiveness. Staffing issues can burden providers with additional costs and make it hard for them to deliver a consistently high quality of care, but there are key strategies to help relieve the staffing burden. The medical industry is facing a growing talent shortage. Recent estimates predict that America will be short of more than 130,000 doctors by 2025.1 Specialized departments will suffer especially high shortage rates. If healthcare providers want to minimize the impact of this shortage, they must optimize their recruitment and retention practices. This guide details the best strategies for making that happen.
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Kindred Hospital Rehabilitation Services
Published By: Polycom     Published Date: Feb 25, 2015
AOL's wide-open, work-the-way-you-want approach seems perfectly suited to a company where staffers defy distance by overcoming more than miles. "Distance obviously is going to separate you and your colleagues, but flexibility is really what's going to bring it all together." AOL has identified Polycom collaboration as one of the top three mission-critical tools for the business.
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polycom, aol, adap.tv, huffington post, collaboration, connectivity, communication
    
Polycom
Published By: Movable Ink     Published Date: Oct 04, 2016
Want to see the email campaigns used by the top travel and hospitality brands? The Travel & Hospitality Email Marketer’s Playbook is packed with content strategies, tactics and expert advice to elevate your email results.
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contextual marketing, email marketing, travel marketing, hospitality marketing, contextual email, real-time marketing, internet marketing
    
Movable Ink
Published By: Movable Ink     Published Date: Oct 04, 2016
Steve Madden wanted to promote their mobile shopping app in an email. See the campaign and learn how they increased downloads by 68% in our Inkredible 5.
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contextual marketing, email marketing, retail marketing, ecommerce marketing, contextual email, real-time marketing, internet marketing, e-commerce
    
Movable Ink
Published By: Movable Ink     Published Date: Oct 04, 2016
Want to see the email campaigns used by the top travel and hospitality brands? The Travel & Hospitality Email Marketer’s Playbook is packed with content strategies, tactics and expert advice to elevate your email results.
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contextual marketing, email marketing, travel marketing, hospitality marketing, contextual email, real-time marketing, internet marketing
    
Movable Ink
Published By: Movable Ink     Published Date: Oct 04, 2016
Steve Madden wanted to promote their mobile shopping app in an email. See the campaign and learn how they increased downloads by 68% in our Inkredible 5.
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contextual marketing, email marketing, retail marketing, ecommerce marketing, contextual email, real-time marketing, internet marketing, e-commerce
    
Movable Ink
Published By: Red Hat     Published Date: Jun 23, 2016
CA Technologies, a software company servicing the majority of the Global Fortune 500, wanted to help its internal development teams get its world-class apps to market faster. By using OpenShift Enterprise by Red Hat, CA Technologies was able to provide a Platform-as-a-Service (PaaS) for its internal teams to more quickly build and deploy Software-as-a Service (SaaS) applications for its external customers. Development times dropped from months to weeks in most cases. In addition, the new system offers maximum scalability by automatically spinning up or spinning down servers based on user load.
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technology, best practices, global fortune 500, development, productivity
    
Red Hat
Published By: Red Hat     Published Date: Jun 23, 2016
FICO, a data analytics software company, wanted to diversify into new markets its core offering of providing on-premise software to major corporations. To do this, the company launched FICO Analytic Cloud, a cloud delivery channel that enables FICO to serve organizations of all sizes. FICO Analytic Cloud was first launched in 2013 and provides Platform-as-a-Service (PaaS) access to FICO Decision Management Platform, which allows customers to use FICO tools and technology to create, customize, and deploy applications and services. FICO Decision Management Platform is built on OpenShift Enterprise by Red Hat, which provides the PaaS tools and support FICO needed to rapidly scale the platform and Analytic Cloud.
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technology, data, enterprise, best practices, software
    
Red Hat
Published By: CA Technologies     Published Date: Nov 02, 2016
In today’s application economy, every business is a software business. To respond to change quickly and confidently, deliver value faster than the competition and build high-quality products your customers want, you need to put agile development at the center of your business.
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CA Technologies
Published By: CA Technologies     Published Date: Aug 21, 2017
If you’re not a unicorn now but want to be one, keep reading. Organizations are moving toward creating greater agility for their businesses. It’s a big effort, but you will reap the rewards. In fact, you’ll see real business results even when you complete just the first step. This paper will help you: • Identify steps to transform your organization and increase business agility • Clarify what makes each step in your transformation stick • Pinpoint the mindset changes you need to create and sustain the organizational health that empowers people to regularly and quickly respond to change
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CA Technologies
Published By: Juniper Networks     Published Date: Aug 10, 2017
OpenLab is a centre of innovation provided by Juniper, for business leaders who want to build network-integrated software applications and solutions quickly and securely. This is done by offering hands-on and cloud-based access to Juniper and third-party solutions including SDN sandboxes and NFV interoperability testing.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
Juniper Networks
Published By: Juniper Networks     Published Date: Aug 10, 2017
OpenLab provides an environment and set of resources where customers representing telecommunications, education, government, financial services, and virtually every other vertical market can explore new technologies, all in the spirit of network transformation. By examining SDN/network automation solutions such Network Functions Virtualization (NFV), software-defined WAN (SD-WAN), and others, OpenLab offers a platform for developing and delivering new network-integrated functionality that serves the greater need.
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technology efficiency, cloud storage services, mobile devices, applications, online collaboration tools, client services, data encryption, remote access, workflow integration
    
Juniper Networks
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
At the most fundamental level an organization only does two things: operations and changes to operations. Regardless of the industry an organization is part of, or whether it is private or public sector, large or small, there is a constant drive to protect and improve operational aspects. Whether it is launching a new product or service, decreasing costs, protecting infrastructure from failure or preventing regulatory noncompliance, there are numerous areas where an organization wants to change something about how it operates. That’s where projects come in. In this whitepaper we look at what causes projects to fail so regularly and offer a sustainable approach for improving performance consistently.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
In a fast-changing app economy, agility and alignment are king. Without these attributes, it’s difficult to address top priorities around growth, customers and workforce. Organizations need to know that they’re developing and delivering the solutions that customers want when they want them. That means aligning the right resources to best-bet projects in order to roll out new offerings on time and within budget—and ultimately deliver value to the business. Take steps to improve resource management today. Because when your people are engaged, your projects really move. Learn more about CA PPM resource management today by downloading this white paper.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 14, 2018
Download this webcast today to hear guest speakers discuss and review key issues and themes around SD-WAN. Guest speakers will talk through recommendations on how to address the unique challenges that SD-WAN presents to network operations: Industry expert panel discussion featuring: -Shamus McGillicuddy, Senior Analyst, EMA -Fred Estienne, Managed Solutions Architect, Bell Canada -Paul Kohler, Director, Technical Alliances, Viptela -Time Diep, Director Product Management, CA Technologies Download and listen today!
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CA Technologies EMEA
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
Do you want to bring continuous delivery to your organization? Or would you simply like to begin your automation Journey? CA Technologies Automation Solutions (formerly Automic) proposes a fourstage blueprint to continuous delivery to assist enterprises at any stage of their DevOps journey. This e-book sets out a plan that can take a company of any maturity level all the way up to enterprise-scale continuous delivery using a combination of CA Continuous Delivery Automation, 40-plus years of business automation experience, and the proven tools and practices the company is already leveraging.
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CA Technologies_Business_Automation
Published By: BeyondTrust     Published Date: Apr 11, 2019
The WannaCry ransomware attack in May 2017 crippled the UK’s National Health Service (NHS) and disrupted a range of organizations across 150 countries. Despite being a relatively unsophisticated attack, WannaCry was able to make such a global impact due to preventable vulnerabilities that had largely gone unaddressed. There were many more attacks in 2017, including high-profile breaches at Uber and Equifax, where heeding cyber-security recommendations may have reduced the impact and fallout. The scale and sophistication of cyber-attacks is not slowing down – ranging from phishing scams to cryptocurrency-based cyber-attacks, to statesponsored attacks on industrial control systems. These attacks present an ever growing challenge and serve as a reminder that organizations cannot afford to be complacent in the face of cyber threats. We’re living in a time when cyberattacks are a matter of when, not if, and security professionals must focus on mitigating their extent and damage.
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BeyondTrust
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