call volume

Results 1 - 25 of 40Sort Results By: Published Date | Title | Company Name
Published By: 3D Systems     Published Date: May 15, 2019
Investment casting is a precise manufacturing methodology that delivers value across industries, from mechanical, automotive and aerospace parts to intricate dental work, jewelry and sculpture. For centuries the trade-off for smooth and accurate investment casted parts has been high costs and long casting pattern lead times. Now the evolution of parts is accelerating dramatically in many industries resulting in shorter product life cycles and lower volumes of casted parts between cycles. Waiting for tooling for obsolete parts for aging aircraft also mean delays for aircraft to be repaired, costing time and money. Demand for faster foundry production is increasing in all industries and foundries need to be ready to respond. To find out how 3D Sysytems can help your business, download this eBook today.
Tags : 
    
3D Systems
Published By: Blend     Published Date: Oct 07, 2019
Every lender, bank, and credit union has different product mixes and marketing priorities, but one thing they all share is the goal of winning, retaining, and growing our customer relationships. Typically, there are two ways to maximize customer engagement: seek margin with products like credit cards, or seek volume and deeper relationships with products like home equity. This report analyzes both of these options through three key lenses: current market conditions, access to today’s high-quality borrowers, and the rich opportunity for integrated, targeted marketing. Our goal is to enable you to determine the best way to fine-tune your strategic customer engagement for 2019 by helping you: Review current market conditions. Connect with higher-quality borrowers. Develop a 360-degree, integrated marketing mix.
Tags : 
    
Blend
Published By: Cisco     Published Date: Jan 15, 2015
While this dramatic growth occurs, projections call for the cloud to account for nearly two-thirds of data center traffic and for cloud-based workloads to quadruple over traditional servers. That adds another element to the picture: changing traffic patterns. Under a cloud model, a university, for example, can build its network to handle average traffic volumes but then offload data on heavier trafficked days to a public cloud service when demand dictates, such as when it’s time to register for the next semester of classes.
Tags : 
cloud, growth, traffic, projection, account, network
    
Cisco
Published By: Cloudian     Published Date: Feb 15, 2018
We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate. Object-based storage systems are now available that demonstrate these characteristics. While they have a diverse set of use cases, we see several vendors now positioning them as on-premises targets for backups. In addition, integration of object-based data protection storage with cloud storage resources is seen by these vendors as a key enabler of performance at scale, cost savings, and administrative efficiency.
Tags : 
    
Cloudian
Published By: Cloudian     Published Date: Feb 20, 2018
We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate.
Tags : 
    
Cloudian
Published By: Cloudian     Published Date: Feb 21, 2018
We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate. Object-based storage systems are now available that demonstrate these characteristics. While they have a diverse set of use cases, we see several vendors now positioning them as on-premises targets for backups. In addition, integration of object-based data protection storage with cloud storage resources is seen by these vendors as a key enabler of performance at scale, cost savings, and administrative efficiency.
Tags : 
    
Cloudian
Published By: Cyveillance     Published Date: Jun 20, 2014
Phishing is defined by the Financial Services Technology Consortium (FSTC) as a broadly launched social engineering attack in which an electronic identity is misrepresented in an attempt to trick individuals into revealing personal credentials that can be used fraudulently against them. In short, it’s online fraud to the highest degree. Although it’s been around for years, phishing is still one of the most common and effective online scams. The schemes are varied, typically involving some combination of spoofed email (spam), malicious software (malware), and fake websites to harvest personal information from unwitting consumers. The explosive rise of mobile devices, mobile applications, and social media networks has given phishers new vectors to exploit, along with access to volumes of personal data that can be used in more targeted attacks or spear phishing. The fact that phishing attacks are still so common highlights their efficacy and reinforces the need to implement comprehensive phishing and response plans to protect organizations. An effective phishing protection plan should focus on four primary areas: Prevention, Detection, Response, and Recovery. High-level recommendations for each of the four areas are outlined in this whitepaper.
Tags : 
cyveillance, phishing, security, cyberattacks, cybercriminals, threats
    
Cyveillance
Published By: Dell EMC     Published Date: Oct 08, 2015
To compete in this new multi-channel environment, we’ve seen in this guide how retailers have to adopt new and innovative strategies to attract and retain customers. Big data technologies, specifically Hadoop, enable retailers to connect with customers through multiple channels at an entirely new level by harnessing the vast volumes of new data available today. Hadoop helps retailers store, transform, integrate and analyze a wide variety of online and offline customer data—POS transactions, e-commerce transactions, clickstream data, email, social media, sensor data and call center records—all in one central repository.
Tags : 
    
Dell EMC
Published By: Dell EMC     Published Date: Nov 10, 2015
From your most critical workloads to your cold data, a scale-out or scale-up storage solution — one that can automatically tier volumes or data to the most appropriate arrays or media (flash SSDs or HDDs) and offers advanced software features to help ensure availability and reliability — can help you efficiently manage your data center.
Tags : 
    
Dell EMC
Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
Tags : 
    
Experian
Published By: Genesys     Published Date: Apr 07, 2017
Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: - 9 critical capabilities for evaluating contact center infrastructure - 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center - Which vendor scores the highest in 3 use cases across 9 capabilities
Tags : 
genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
Tags : 
    
Genesys
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
Tags : 
    
Group M_IBM Q3'19
Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
After several years of relentless hardware and software innovation, the mainframe is at an inflection point. It’s quickly moving from being a supporting platform of transaction revenue to becoming a source of revenue growth and innovation. Organizations are evolving toward what IDC calls the “connected mainframe.” This evolution to the platform is also enabling the mainframe to play a central role in organizations’ digital transformation (DX) journey. Key steps in achieving the connected mainframe require that organizations modernize and integrate the platform with their internal and external environments. IDC finds that these modernization and integration initiatives lead to new business innovations, which in turn are driving revenue growth. Early adopters of a connected mainframe strategy have achieved more than 300% return on investment (ROI). Over 50% of the benefit value came from business productivity gains, realized from higher transaction volumes, new services, and/or business
Tags : 
    
Group M_IBM Q418
Published By: HERE Technologies     Published Date: Dec 05, 2018
Car data consumption is critically important to auto manufacturers. As more vehicles are produced with built-in infotainment systems, the cost of supplying them with live information and real-time updates via a data connection grows ever greater. Auto manufacturers need to be able to enhance the driving experience with smart traffic, navigation, and entertainment services, while reducing costs and data volumes. HERE is the world’s leading provider of traffic data to the automotive industry. This eBook shows how HERE optimizes traffic solutions and it outlines how data use modelling, standardization, and good data management can help reduce usage.
Tags : 
traffic data, auto, location data
    
HERE Technologies
Published By: Hewlett Packard Enterprise     Published Date: Mar 26, 2018
Modern storage arrays can’t compete on price without a range of data reduction technologies that help reduce the overall total cost of ownership of external storage. Unfortunately, there is no one single data reduction technology that fits all data types and we see savings being made with both data deduplication and compression, depending on the workload. Typically, OLTP-type data (databases) work well with compression and can achieve between 2:1 and 3:1 reduction, depending on the data itself. Deduplication works well with large volumes of repeated data like virtual machines or virtual desktops, where many instances or images are based off a similar “gold” master.
Tags : 
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 19, 2018
The next wave of cloud storage innovation is upon us. It’s called multicloud. With multicloud storage you can combine cloud simplicity with enterprise-grade reliability, provide data mobility among multiple cloud types, and eliminate vendor lock-in. And it’s available right now through the Nimble Cloud Volumes service.
Tags : 
cloud, storage, flash
    
Hewlett Packard Enterprise
Published By: IBM     Published Date: Mar 04, 2009
Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.
Tags : 
lotus software, ibm, celina insurance, lotus extranet, streamlined processes, reduction in intranet traffic, integrated systems, lotus notes, domino 8
    
IBM
Published By: IBM     Published Date: Jun 25, 2018
As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions. Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service. Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
Tags : 
    
IBM
Published By: iKnowtion     Published Date: Nov 17, 2011
Learn how predictive models can improve call volume forecasting. The models provide information about how various independent factors, such as advertising, affect call volume in the short and medium term.
Tags : 
customer intelligence, predictive modeling, forecasting, call volume, marketing analytics, iknowtion, customer experience/engagement, business intelligence, market research, usability
    
iKnowtion
Published By: Ixaris     Published Date: Jan 25, 2018
Why travel agencies are losing 20% of their profits to unnecessary costs. Travel agents, tour operators and travel wholesalers are typically spending thousands in unnecessary costs each year. And in a fiercely competitive market operating on high volumes and low margins, ensuring efficiency with sales and purchasing systems is no easy task.
Tags : 
    
Ixaris
Published By: Ixaris OTA     Published Date: Jan 25, 2018
Travel agents, tour operators and travel wholesalers are typically spending thousands in unnecessary costs each year. And in a fiercely competitive market operating on high volumes and low margins, ensuring efficiency with sales and purchasing systems is no easy task. Especially when it comes to payments. If you want to find out where you’re losing money, how efficient your platform really is and the simple way to eliminate these costs, read this white paper. It explores the top three areas where you could be overspending. And it reveals the statistics behind your unnecessary costs – giving you the information you need to save money and drive efficiency.
Tags : 
    
Ixaris OTA
Published By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Tags : 
jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support, call deflection, productivity, collaboration, integration
    
Jive Software
Published By: Juniper Networks     Published Date: Oct 02, 2018
As the number and variety of threats mushroom, an Ovum survey has found that security teams have become physically unable to respond in an appropriate way to the ones that actually matter, with 42.3% of respondents in ASEAN countries saying they deal with more than 50 alerts each day. Shockingly, for 7% of organizations, that figure rises to between 100 and 1,000 threats a day. The Solution? Ovum believes that security decision-makers should invest in centralized management capabilities, enabling them to control the disparate security tools in their infrastructure, and address the challenge of prioritizing the volumes of daily alerts they receive. Download the Report to find out what else Ovum has discovered about security practices in ASEAN.
Tags : 
    
Juniper Networks
Published By: Juniper Networks     Published Date: Oct 02, 2018
As the number and variety of threats mushroom, an Ovum survey has found that security teams have become physically unable to respond in an appropriate way to the ones that actually matter, with 50% of respondents in India saying they deal with more than 50 alerts each day. Shockingly, for 6% of organizations, that figure rises to between 100 and 1,000 threats a day. The Solution? Ovum believes that security decision-makers should invest in centralized management capabilities, enabling them to control the disparate security tools in their infrastructure, and address the challenge of prioritizing the volumes of daily alerts they receive. Download the Report to find out what else Ovum has discovered about security practices in India.
Tags : 
    
Juniper Networks
Previous   1 2    Next    
Search      

Add Research

Get your company's research in the hands of targeted business professionals.