hr management

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Published By: GE Power     Published Date: Jan 30, 2017
Be the first to read the 2017 top digital trend predictions for the (remove second the) the power and utility industry, and gain a competitive edge by understanding what’s next. Across the Electricity Value Network (EVN) - from generation through T&D and end user management, first movers and proactive digital adopters are far more likely to thrive in the future. Read the new Brief and learn how:
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2017 top digital trends, power plants, utilities, power producers, electricity value network, top digital trends, power plant cyber attacks, power grids, power industry, grid operators, cloud+edge, power plant software, platform economy
    
GE Power
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: GFI     Published Date: Jul 09, 2007
This white paper identifies the problems encountered in addressing network security risks through vulnerability management. It describes how automated vulnerability management contributes to compliance with industry standards such as the Payment Card Industry Data Security Standard (PCI DSS) and assists you in proactively identifying security weaknesses before these are exploited.
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security software, pci, payment card, credit card, compliance, pci compliance, pci data security, vulnerability, vulnerability management, cardholder, data protection, database security, consumer data, consumer privacy, customer data, customer privacy, gfi
    
GFI
Published By: GlobalSCAPE     Published Date: Jan 08, 2008
Patton Harris and Rust and Associates has 13 branches.  Management and IT needed a way to help these offices work on projects together to optimize company resources.  Using GlobalSCAPE WAFS gave PHR+A fast file access across branches using minimal system resources. No management is required as it operates in the background and real time byte level differencing not only reduces bandwidth usage and spikes but also the changes are sent as they happen – not when they are needed.
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wafs, wan, wans, wide area networks, file transfer, file transmission, secure file transfer, mft, eft, managed file transfer, enhanced file transfer, globalscape, file access
    
GlobalSCAPE
Published By: Globoforce     Published Date: Jan 17, 2012
Successful recognition programs are the ones that are adopted virally. Learn how innovative communication techniques can turn your recognition strategy into unequivocal success.
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globoforce, human resources, recognition programs, performance management, employee management
    
Globoforce
Published By: Globoforce     Published Date: Mar 29, 2012
According to Reuters, 80% of U.S. workers are dissatisfied with performance reviews. This white paper discusses how to improve performance management and engagement simultaneously. Download now.
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human resources, hr management, performance management, employee management, globoforce
    
Globoforce
Published By: Globoforce     Published Date: Oct 02, 2012
Learn how Intuit used strategic recognition to increase employee engagement and unify its workforce around the world.
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employee engagement, human resources, global workforce, workforce management, workforce management solutions, employee recognition, performance management
    
Globoforce
Published By: Globoforce     Published Date: Oct 29, 2012
Three practices revealed that can make recognition more effective.
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globoforce, shrm survey, hr practices, employee engagement, performance management
    
Globoforce
Published By: Google - SAP     Published Date: Jun 20, 2019
Maximize go-to-market initiatives with SAP To succeed in today’s hypercompetitive environment, consumer products companies need greater speed and agility. See how SAP C/4HANA solutions can help you synchronize activities across your modern trade and direct-to-consumer efforts – and ultimately bring you closer to your consumers. Grow your brand and your market share with an intelligent strategy. The Crossover Effect: Positioning Consumer Products Companies for Growth Learn how SAP empowers consumer products companies to improve customer experience and leverage new types of data, digital capabilities, and success measures to drive growth. ? Join the Direct-to-Consumer Revolution Learn about how SAP Customer Experience solutions enable consumer products companies to get closer to the consumer than ever before. ? Henkel Drives Sales Innovation with SAP Trade Management Martin Reinicke of Henkel Beauty Care shares how the SAP Trade Management solution helps the company adapt to rapid m
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Google - SAP
Published By: Google Apigee     Published Date: Feb 01, 2019
We all use APIs every day. The demands of digital transformation, and the related need for platforms and ecosystems, make it essential to manage APIs throughout their life cycle. We identify the pros and cons of a wide range of API management vendors and offerings, to help you make the right choice.
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Google Apigee
Published By: Google Apigee APAC     Published Date: Jun 10, 2019
Power your APIs with a three-time leader. We’re thrilled to share that Gartner has recognized Apigee as a Leader in the 2018 Magic Quadrant for Full Life Cycle API Management. This year, Apigee was not only positioned furthest on Gartner’s "completeness of vision" axis for the third time running, it was also positioned highest in "ability to execute." Download your complimentary copy of the 2018 Gartner Magic Quadrant for Full Life Cycle API Management. This must-read for IT professionals provides a comprehensive analysis of the API management marketplace and evaluates 22 vendors across 15 essential criteria. What’s inside? Apigee continues to be recognized as a leader in its category APIs are the de facto standard for building and connecting modern applications APIs and API management have become essential to how enterprises deliver applications in and across clouds Apigee’s API management platform can be a key ingredient in running a successful digital business
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Google Apigee APAC
Published By: GoToMeeting     Published Date: Oct 11, 2011
Distributed work programs are one of the most effective ways of achieving badly-needed operational savings. To be effective, however, you need to know which practices and tools are most effective for managing remote staff. This new white paper addresses three fundamental management questions, explores key challenges of managing remote workers and provides best practices for setting up a successful remote work program.
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citrix, technology, business. remote work program, management, employee
    
GoToMeeting
Published By: goTransverse     Published Date: Oct 15, 2015
Billing is a key moment of truth for all businesses. Every interaction with the customer ultimately gets filtered through billing. It’s an endless combination of quotes, account creation, orders, pricing, payments, settlement and subscriber management. If your company is looking to evaluate billing and subscription management vendors, this paper covers five must-ask questions your peers wished they had uncovered before signing the contract.
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goTransverse
Published By: Group M_IBM Q418     Published Date: Oct 02, 2018
Organizations are faced with providing secure authentication, authorization, and Single Sign On (SSO) access to thousands of users accessing hundreds of disparate applications. Ensuring that each user has only the necessary and authorized permissions, managing the user’s identity throughout its life cycle, and maintaining regulatory compliance and auditing further adds to the complexity. These daunting challenges are solved by Identity and Access Management (IAM) software. Traditional IAM supports on-premises applications, but its ability to support Software-as-a-Service (SaaS)-based applications, mobile computing, and new technologies such as Big Data, analytics, and the Internet of Things (IoT) is limited. Supporting on-premises IAM is expensive, complex, and time-consuming, and frequently incurs security gaps. Identity as a Service (IDaaS) is an SaaS-based IAM solution deployed from the cloud. By providing seamless SSO integration to legacy on-premises applications and modern cloud-
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Group M_IBM Q418
Published By: HighRoads     Published Date: Jul 29, 2008
How bad has the impact of the high costs of benefits become? For the past five years, the cost of healthcare rose at double-digit rates, greater than the growth of wages or inflation. The high cost of employee benefits is one of the primary reasons preventing leading companies from achieving their financial objectives.
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workforce, highroads, benefits, employee, employees, human resources, hcm, human capital, human capital management
    
HighRoads
Published By: HireRight     Published Date: Jul 31, 2013
HireRight Employment Screening Benchmarking Survey 2013 Edition.
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hireright, background checks, talent management, screening employees, small business report
    
HireRight
Published By: HotSchedules     Published Date: Apr 25, 2018
Successful restaurants know just how important a solid inventory management process is to delivering a great product and experience. Even so, many restaurants today still struggle with ordering the right amount of inventory. Statistics show that restaurants waste about 10% of their food product, that’s money literally thrown in the trash! There’s only so much time in a manager’s day to manually deal with all of it. This ebook will explore the exciting new frontier of intelligent restaurant operating platforms, and how modern inventory management systems can make the process easier and more successful for your managers.
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HotSchedules
Published By: HotSchedules     Published Date: Mar 28, 2019
Let’s just say it — inefficient restaurant employee scheduling practices can be Hell for managers. Trying to manage schedules with spreadsheets, sticky notes, missed phone calls and text messages isn’t just source of pain for your employees — it can also do more damage to your business than you might expect, including unnecessary labor spend, increased employee turnover and decreased customer satisfaction. In this eBook, we’re going to take a journey through the 9 Circles of Restaurant Employee Scheduling Hell and outline tangible paths to scheduling and labor management salvation.
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HotSchedules
Published By: HP     Published Date: Jul 29, 2008
This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
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itsm, service management, service level, service-level, itil, mission critical
    
HP
Published By: HP     Published Date: Apr 13, 2014
Read how Specsavers reduces the time from test creation to test execution by 50% and cuts the time required for producing quality reports from 3 hours to 10 minutes a day through automated application lifecycle management.
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hp agile manager, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, specsavers, alm, agile
    
HP
Published By: HP     Published Date: May 05, 2014
Discover, map, and optimize assets to streamline global data centers, speed audits, slash costs: Using HP’s Business Services Management portfolio, GE Capital has realized an $8 million annual savings through data center consolidation. Find out how they addressed their key IT challenges of data center simplification, asset management and capacity management. GE Capital is the financial services unit of the American conglomerate General Electric. GE Capital provides commercial lending and leasing, as well as a range of financial services.
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bsm, business service management, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, ge capital, services
    
HP
Published By: HP     Published Date: Jul 22, 2014
HP offers an approach to the modern data center that addresses systemic limitations in storage by offering Tier-1 solutions designed to deliver the highest levels of flexibility, scalability, performance, and quality—including purpose-built, all-flash arrays that are flash-optimized without being flash-limited. This white paper describes how, through the incorporation of total quality management throughout each process and stage of development, HP delivers solutions that exceed customer quality expectations, using HP 3PAR StoreServ Storage as an example.
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3par, storeserv, storage, data, solutions, flash
    
HP
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