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Published By: (ISC)²     Published Date: Oct 15, 2010
A four-step approach to establishing leading data protection practices.
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isc2, data leak, protection planning, data protection, cloud computing, security, employee
    
(ISC)²
Published By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
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123together, it strategies, ediscovery, finra, regulation, security, finra, contact management, email, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, mobile services
    
123Together
Published By: 4Retail     Published Date: Nov 19, 2009
If you find yourself under the burden of mass emails and wasting valuable time sifting through volumes of unnecessary information, read on to find out why you are not alone and how you can change your working practices by looking to alternative ways of communicating.
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email overload, communication, document management, problem of spam, project management, global sourcing, global sourcing management, on demand collaboration solution, email viruses, communication tool, growing inboxes, document upload
    
4Retail
Published By: 8x8 Inc.     Published Date: Nov 10, 2016
There is a misperception that cloud is more expensive. It's a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies often fail to properly value key strengths of cloud-delivered services, they can lead decision-makers astray.
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8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
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8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.
Published By: A10 Networks     Published Date: Aug 21, 2009
Compliance with SOX and other new corporate reporting requirements is costly and challenging for many companies to implement, as the SOX act covers many different areas of business practices for internal controls and financial reporting. Get this whitepaper now and see the impact the Sarbanes-Oxley Act has on Information Technology.
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compliance, sarbanes oxley, sox, identity management, finance, regulatory compliance, financial reporting, a10, a10 networks, sox compliance
    
A10 Networks
Published By: A10 Networks     Published Date: Aug 21, 2009
This white paper highlights the complex nature of traditional authentication and identity management practices and shows how A10 Networks unified identity and access management solutions simplify the convergence of network, security, and identity resources for proper deployment.
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identity management, authentication, access control, anti spam, anti spyware, anti virus, a10, a10 networks
    
A10 Networks
Published By: Aberdeen Group     Published Date: Aug 16, 2011
The purpose of this report is to provide guidance on how best to streamline sales and use tax management.
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aberdeen, minimizing audit exposure, pace model, tax management practices, best practices
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Aug 04, 2015
The practice of using predictive analytics for marketing is becoming much more commonplace, but, in many ways, this field is still immature. Marketers are using analytics to identify new prospects, qualify leads, predict close rates, and optimize pricing, but there are still many ways to refine these methods -- along with many pitfalls to avoid. Download this white paper to learn how to win the B2B marketing analytics poker game.
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predictive analytics, leads, pricing, close rates, public data, social media, data analysis, internet marketing, marketing research
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Nov 13, 2015
Aberdeen’s research shows that 90% of Best-in-Class marketers report fueling lead generation efforts with content marketing. What do you need to know to follow this best practice of the Best-in-Class? That’s exactly what this Knowledge Brief is intended to uncover.
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customer acquisition, marketing leads, marketing challenges, marketing messages, contact management, data science, demand generation, email marketing, inbound marketing, lead generation, lead intelligence, market research, integrated marketing, lead nurturing, marketing analytics, social media, advertising agencies, internet marketing, crm & customer care, marketing research
    
Aberdeen Group
Published By: Absolute Software     Published Date: Sep 06, 2011
Vice President and Research Fellow for Aberdeen Group, shares trends, best practices and actionable insight on management of iOS mobile devices.
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absolute, intel, laptop, saas, lock down, rapid recovery, stolen, data defense, theft deterrence, pc protection, tpm, trusted platform module, anti theft, data breach, password protection, password, encryption, security
    
Absolute Software
Published By: Absolute Software     Published Date: Nov 21, 2011
Learn about best practices in the management and security of IT assets and the sensitive information they contain.
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security, strategy, healthcare, absolute, it assets, sensitive information, phi, ehr, asset security strategy, patients, employees, best practices, reportable incidents
    
Absolute Software
Published By: Absolute Software     Published Date: May 31, 2016
The US healthcare industry has historically lagged behind others in the maturity of security capabilities, only recently catching up on data security and privacy in response to HIPAA. But there is a wide range of other mounting risks unique to healthcare that S&R pros in healthcare can’t ignore — greater regulatory pressure, increasing targeted attacks, the frightening uncertainty of IoT security, and global economic pressures. This report outlines the most important security capabilities for security leaders in this sector to implement in the face of these challenges.
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healthcare, security capabilities, data security, best practices, security
    
Absolute Software
Published By: Absolute Software     Published Date: May 31, 2016
With companies embracing mobility to maintain competitive advantage in the digital era, information security threats have increased exponentially. Userfriendly technologies such as mobile devices, mobile apps, and cloud storage are often hacker-friendly too, creating opportunities for cybercriminals to covertly infiltrate company data. This opens the door to data loss, reputational damage, loss of proprietary information – not to mention the associated regulatory penalties and potential legal fees. IT bears the brunt of responsibility for information security, yet according to Forrester, internal incidents top the list of security breach causes in 2014.
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mobility, competitive advantage, best practices, mobile devices, mobile applications
    
Absolute Software
Published By: Absolute Software     Published Date: May 31, 2016
The OCR conducts HIPAA audits of covered entities and their business associates and subcontractors. If HIPAA violations are discovered during these audits, the OCR will implement significant penalties. Additionally, since OCR is posting the details of every breach affecting 500 or more individuals on a public website1 , the organizations involved have become susceptible to class-action lawsuits.
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best practices, business analytics, productivity
    
Absolute Software
Published By: Absolute Software     Published Date: May 31, 2016
IT leaders today are reinventing their infrastructure to support a mobile workforce and a complex array of connected devices. Against this backdrop of mobility and connectivity, Healthcare IT is tasked with meeting compliance challenges in an intricate and transformational regulatory environment. With a host of new data protection regulations and increasingly high settlement fees for data breaches, data security has never been more important to Healthcare organizations
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mobility, mobile computing, best practices, data security
    
Absolute Software
Published By: Absolute Software     Published Date: May 31, 2016
The release of a new Microsoft operating system is always an important event for IT departments, and Windows 10 is no exception. IT organizations and end users have been looking forward to a wide range of new features in Windows 10, with interest particularly high as users of Windows 7 and 8 can upgrade for free.
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data, security, mobility, mobile computing, best practices
    
Absolute Software
Published By: Accelops     Published Date: Nov 05, 2012
Read this white paper to learn about guidance to operationalize security and put the top 10 best SIEM practices to work, offering pertinent insights and details about how to gain more assure value from security information and event management.
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siem, information security, security information, event management
    
Accelops
Published By: Accelrys     Published Date: Feb 08, 2012
In this 18-page Scientific Computing eBook, Bennett Lass Ph.D. PMP shares best practices based on his experiences planning and managing ELN deployments in large and small pharmaceutical and biotechnology research organizations.
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accelrys, eln, symyx, scientific computing, electronic lab notebook, electronic, notebooks, lass, eln deployments, pharmaceutical, pharm, biotech, biotechnology, research, compliance
    
Accelrys
Published By: Achievers     Published Date: Jan 28, 2013
The field of employee rewards and recognition is changing. Download the 2013 guide for a crash course in current trends and best practices to manage your successful implementation.
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employee recognition, employee rewards, online recognition program, trends
    
Achievers
Published By: Achievers     Published Date: Nov 08, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
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employee engagement, business results, performance management, employee metrics
    
Achievers
Published By: Achievers     Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
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employee engagement, business results, performance management, employee metrics
    
Achievers
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