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Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.
Published By: Absorb     Published Date: Sep 05, 2018
Would you choose your LMS again? It happens to us all. We adopt learning technology expecting it to make us more efficient, prepared, and successful. At some point we wonder if it’s doing the opposite. Questions can be immediate or emerge over time. Either way, you’re stuck with technology that’s misaligned with where your organization’s going. So how do you know when it’s time to make an LMS change? After reading this checklist, “10 Ways Your LMS is Falling Short” you’ll understand: • Ten LMS challenges you may be experiencing • Risks these present to your organization • Features you need to start propelling your success Don’t let your LMS hold you back! Get the checklist
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Absorb
Published By: Absorb     Published Date: Sep 05, 2018
Your LMS and You: Thriving or Surviving? How to Tell if Your LMS Still Fits Your Organization's Needs Technology. Shoes. Milk. Nothing lasts forever. Your LMS is no different. But how can you tell if it's time to call it quits with your current LMS? Well, it starts by asking the right questions. After reading this white paper you'll: • Understand your LMS needs • Identify areas for improvement in your content delivery • Hone the tech needs of your users and admins • Document the features and services most important to you Get the white paper.
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Absorb
Published By: AccelSocial - Citrix     Published Date: Jul 22, 2012
Delivering the three Cs of the modern training experience - collaboration, content and conversation - is easier than you think. Start by taking a look inside your new social media toolkit.
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training, social media, citrix
    
AccelSocial - Citrix
Published By: Achievers     Published Date: Dec 11, 2012
Managers that use employee recognition benefit from increased employee performance and achievement of organizational goals. Read this white paper to understand why managers are a critical component for successful employee recognition programs
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employee recognition, employee rewards, online recognition program, trends
    
Achievers
Published By: Acronis     Published Date: Feb 09, 2012
Built specifically for VMware vSphereT, Acronis® vmProtectT 6 provides all the features you need in an extremely easy-to-use solution that can be deployed in minutes so you can start to perform your backup and recovery tasks.
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virtualization, virtualization software, disaster recovery, backup virtual machines, vmware backup, p2v, vmware data recovery, backup virtual server
    
Acronis
Published By: Act-On     Published Date: Aug 28, 2012
Experts Matt Heinz, President of Heinz Marketing, and Craig Rosenberg, VP of Sales and Marketing of Focus and The Funnelholic share the eight linear steps to getting started, and making lead scoring work for you.
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lead scoring, best practices, act-on, lead generation, lead generation & automation
    
Act-On
Published By: Act-On     Published Date: Mar 20, 2013
This guide will provide an introduction to the marketing metrics that every savvy B2B marketer needs to know. We’ll help you get started deciding what to measure, how to measure it and why the right choice of metrics is so important.
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introduction to integrated marketing, getting started with measurement, marketing measurement, b2b, business to business, act on, emerging marketing, marketing research
    
Act-On
Published By: Act-On     Published Date: Aug 18, 2014
Lead scoring is a key missing link in many B2B marketing strategies. A growing number of B2B marketers understand this vital role lead scoring plays in the marketing process. Yet they still face challenges getting started with lead scoring and learning how to generate a measureable ROI from their efforts. In this whitepaper you will learn seven foundational steps your company can take to set up a functional and cost-effective lead scoring strategy. These include understanding the fundamentals of lead scoring; learning how to identify the traits that define your ideal sales prospects; and building a system that will grow with your organization over time.
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act-on, marketing, integration, lead scoring, b2b, strategy, roi, emerging marketing
    
Act-On
Published By: Act-On     Published Date: Jul 08, 2015
Our eBook will give you the ABCs of A/B testing so you can start testing and optimizing emails and landing pages for better conversions.
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marketing, a/b testing, optimization, email marketing, landing page, content management systems, marketing software, web analytics
    
Act-On
Published By: Act-On     Published Date: Jul 08, 2015
Get started on your plan today with this six-step blueprint for developing a high-performance marketing plan.
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marketing, strategy, guide, roi, crm solutions/software, business intelligence, market research, data management/analytics
    
Act-On
Published By: Act-On     Published Date: Jul 08, 2015
Want to create a lead scoring program of your own? Our 5-step workbook gives you everything you need to get started.
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lead generation, scoring, nurturing, marketing, business intelligence, lead generation & automation, sales
    
Act-On
Published By: Act-On     Published Date: Oct 09, 2015
As marketers, we often find ourselves on the dreaded execution treadmill. Running from campaign to campaign and tactic to tactic without understanding the impact we’re having on the bottom line. A high-performance marketing plan can help you understand how your programs are doing, tie them back to revenue, and show you where you should be prioritizing your time. Get started on your plan today with this six-step blueprint for developing a high-performance marketing plan.
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reachmail, marketing, marketing plan, developing a marketing plan, effective marketing plan, successful marketing plan, search marketing, advertising agencies
    
Act-On
Published By: Act-On     Published Date: Oct 09, 2015
42% of marketers cite the lack of a content marketing strategy as their main challenge to achieving content marketing success (Ascend2 research). While many marketers are using content marketing, an effective content marketing strategy doesn’t create itself. It requires careful planning and focused execution. So how do you get started? Our eBook will give you six best practices to develop and deploy a content marketing strategy that drives results.
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marketing, content marketing, creating content, content marketing strategy, reachmail, best practices, search marketing, email marketing
    
Act-On
Published By: Actiance, Inc.     Published Date: Jan 15, 2015
Healthcare providers are starting to realize that using electronic communication, collaboration, and social networks to keep in touch with each other and with patients can improve the quality of care they provide. However, it also exposes them to risk since the information they share on these networks has to be protected in order to meet specific regulatory guidelines, like those mandated by HIPAA. The prescription for success is to consider compliant use of these networks before and while they are being used and the technology that helps achieve that goal. Read this paper to gain an understanding of: What the regulatory landscape of the healthcare industry looks like What concerns you should be aware of from a legal perspective
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electronic communications, hipaa requirements, social networks, compliance
    
Actiance, Inc.
Published By: Adecco     Published Date: Oct 05, 2017
Use our Salary Guide to adapt as fast as the talent you’re after. Your company will only go as far as your creative and marketing minds take it. They build your unique brand and convince consumers to buy your products and services. But to acquire the best of them, you have to do some convincing of your own—and it starts with salaries. Even with the justified chatter about career paths, culture and work-life balance, salary is still the one. In fact, two thirds of respondents to the recent Workforce 2020 study conducted by Oxford Economics and SAP SE, agree—they all said money matters most. Our Creative & Marketing Salary Guide is the single most important hiring and retention tool for your company. It’ll help you confidently discuss and offer convincing salaries that help you land new talent and keep old talent.
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Adecco
Published By: Adecco     Published Date: Jan 11, 2018
Compensation—whether hourly wages or annual salaries—is a talent attraction magnet, a general employee motivator, a retention technique and a measure for the health of your business (and the economy as a whole). But there’s often confusion around salaries, both in what today’s accurate ranges actually are, and if every department within a company truly needs to evaluate compensation. Incorporating a strategic salary program that aligns with business goals requires a comprehensive understanding of the current labor landscape, and the role employee pay plays in every department within your company. This guide will discuss why compensation strategies should be discussed across departments, and how your company can address employee earnings today to help you maintain the right approach tomorrow. Let’s get started.
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Adecco
Published By: AdHawk     Published Date: Nov 06, 2017
In this guide, Adhawk uses their extensive knowledge of the AdWords platform to first get you started with your first campaign and then walk you through the various tips and tricks you will need to be successful.
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google, adwords, adhawk, adwords platform
    
AdHawk
Published By: Adobe     Published Date: Oct 07, 2010
Companies need to start viewing customer service as an under-performing asset.
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adobe, customer service experiences rating, consumer satisfaction, content management systems, crm solutions/software, customer experience/engagement, e-commerce solutions, payment processing
    
Adobe
Published By: Adobe     Published Date: Apr 25, 2016
Marketer in jeder Branche erkennen die neuen Rahmenbedingungen für Kundenerlebnisse. Natürlich stellen sie sie vor neue Herausforderungen, aber sie inspirieren auch zu Kreativität, Enthusiasmus und Erfolg. Wir hoffen, dass dieser Bericht Sie beim Start in das Jahr 2016 unterstützt. Vielleicht liefert er Ihnen sogar neue Ideen zur Bedeutung von Marketing für Ihr Unternehmen
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Adobe
Published By: Adobe     Published Date: Oct 10, 2016
If your company is a car, data can change it from a functional sedan to a high-performance machine. Data-driven marketing helps you predict what your customers want and deliver it faster and better. Our report, Pedal to the Metal, outlines five ways data-driven marketing can transform your business into a machine that can leave the competition in the dust.
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Adobe
Published By: Adobe     Published Date: Feb 22, 2017
Today’s customers expect personal experiences no matter where they are, on every device. And it’s on your team to keep pace with every digital demand. That’s part of the unique challenge facing by creative studios. But with the right stock solution, you can save time for the big ideas, not the little to-dos. Read Put Time Back on Your Side: How Adobe Stock Can Jumpstart Your Creative Process to learn how to: • Integrate Adobe Stock for business with your existing Creative Cloud solutions • License stock images without toggling between platforms or reapplying edits • Work up to 10x faster with stock images
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time management, pfeiffer, stock images, adobe, adobe stock, creative cloud
    
Adobe
Published By: Adobe     Published Date: Mar 03, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You can’t give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. You’ll learn: • How a unified platform lets you easily manage and refine customer experiences • Three steps to deliver great digital experiences on all devices • The roles of personalization, analytics, and asset management
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customer experience, modern digital foundation, digital experience, asset management, web analytics, customer experience/engagement
    
Adobe
Published By: Adobe     Published Date: Mar 03, 2017
To make a great first impression, take a good look at your digital enrollment process. Because it’s more than forms. It’s the start of your customer journey. A streamlined onboarding process saves customers time and hassle. It also increases conversions, improves experiences, and reduces costs. In this report, we discuss best practices for updating your digital enrollment, including: • How leaders in finance do it right • Increasing engagement with mobile-optimized forms and signatures • Ensuring enrollment is compliant and builds trust
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digital enrollment, onboarding, customer service, customer experience, cost reduction, mobile-optimization
    
Adobe
Published By: Adobe     Published Date: Apr 13, 2017
Today’s customers expect personal experiences no matter where they are, on every device. And it’s on your team to keep pace with every digital demand. That’s part of the unique challenge facing by creative studios. But with the right stock solution, you can save time for the big ideas, not the little to-dos. Read Put Time Back on Your Side: How Adobe Stock Can Jumpstart Your Creative Process to learn how to: • Integrate Adobe Stock for business with your existing Creative Cloud solutions • License stock images without toggling between platforms or reapplying edits • Work up to 10x faster with stock images
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creative assistance, graphic design, photo editing, creative cloud, design, creative design, photoshop, stock photography
    
Adobe
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