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Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
20% of customers will be responsible for 80% of profit – or so says The Pareto Principle, also known as the “rule of the vital few.” So, while marketers are trying hard to increase market share, they should be equally (or even more) concerned about nurturing the customer relationships they already have. That means finding ways to strengthen bonds with your best customers and figuring out how to turn good customers into better ones. Personalization, truly helpful support, data-driven contextual marketing, re-engagement strategies, gamification… There’s an almost overwhelming number of options out there, each touted as your golden key to an enduring bond with your users. In the pages that follow, you’ll learn about five strategies to drive engagement and retention with actionable tips from Selligent clients – top brands that are at the forefront of creating and sustaining customer loyalty.
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customer engagement, marketing strategy, customer retention, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
Published By: Workday     Published Date: Mar 05, 2018
Struggling to adopt new technologies and deliver real-time information? Replacing your aging, on-premise solutions with cloud-based ERP systems can turn these challenges into opportunities for your government organization. Read the SmartFocus whitepaper to learn more about the benefits of cloud-based systems, such as: • Real-time analytics for better decision-making • Faster deployment and ROI than on-premise solutions • More time to focus on strategic initiatives
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cloud-based erp, real-time analytics, strategic initiatives
    
Workday
Published By: Epicor     Published Date: Mar 05, 2018
If you’re a manufacturer and have questions about deploying your enterprise resource planning (ERP) system in the cloud, here’s your answer—it’s time to move. Cloud ERP solutions provide a number of benefits for manufacturers, and those who make the switch are seeing how simple, economic, and reliable this type of deployment can be. In this eBook, you’ll discover the top 10 reasons why Epicor customers are choosing to deploy their ERP in the cloud rather than on premises, including: • Economic benefits • Better use of IT resources • Greater security • Easier updates • Improved mobility and collaboration • Faster time to value Download the eBook to learn more about how cloud ERP from Epicor can help your manufacturing business.
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Epicor
Published By: NetApp     Published Date: Mar 05, 2018
Discover how you can transform your data into a strategic asset. Read this white paper to learn how NetApp can help you thrive in a hybrid cloud world. Learn how our solutions enable you to gain insight into your hybrid cloud, protect and secure your data wherever it lives, and achieve new levels of agility with DevOps and cloud analytics.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: NetApp     Published Date: Mar 05, 2018
Hear Anthony Lye and Dave Hitz discuss NetApp’s Hybrid Cloud Solutions.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Host Analytics     Published Date: Mar 01, 2018
While Oracle Hyperion remains a market leader in EPM software, that role comes with a hefty price tag and poses some hidden risks that have companies that use it re-evaluating their planning, budgeting, and consolidation needs. Whether used individually or together as an EPM suite, Hyperion Financial Management (HFM) and Hyperion Planning burden finance departments with a high cost of ownership, from server costs and consultants to dealing with the complex integration between products and the different interfaces. As Oracle Hyperion users start to evaluate the cloud, they need to be aware of how benefits of the cloud-based EPM solution compare to on-premises software. We’ve compiled this information to a) help you better understand the full costs and potential risks associated with Oracle Hyperion and b) offer guidance as you evaluate cloud-based options.
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Host Analytics
Published By: Genesys     Published Date: Feb 27, 2018
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations • The benefits of utilizing a platform built on microservices architecture • How to take your business to the next level with a built to scale cloud contact center platform
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cloud contact center, ebook, cloud 2.0 model, microservices architecture
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Genesys     Published Date: Feb 26, 2018
Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.
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genesys purecloud, forrester, purecloud platform, omnichannel contact center solution
    
Genesys
Published By: Genesys     Published Date: Feb 26, 2018
Selecting the right multichannel cloud contact center has never been more clear
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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contact center, cloud, ebook, customer journey
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Oracle     Published Date: Feb 21, 2018
With aging populations, new reimbursement models, and increasing competition, we are rapidly approaching a future where high-cost providers will not survive. Oracle’s Cost-Effective Healthcare solution is a modern, secure, SaaS, PaaS, and IaaS solution. Reduce cost Mitigate risk Single source of truth Secure, modern, secure cloud Oracle’s Cost Effective Healthcare solution leverages Oracle’s modern cloud and provides a single source of truth to address risk and cost of care, while securing clinical data.
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
Few industries have seen as much change in recent years as the healthcare sector. Sweeping legislation, a new incentive structure, a raft of regulations, and an emphasis on wellness rather than mere “sick care” have altered the clinical and administrative landscapes. Oracle is helping healthcare organizations deliver great patient experiences with a cloud-based strategy that uses innovative technology to meet the needs of everybody involved in the continuum of care.
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
To reduce risk and cost, as well as better serve individuals and populations, visibility across the entire episode of care is essential. Oracle’s Cost Effective Healthcare solution combines cost, quality and clinical data to analyze root causes and variations. Our customers are transforming to more competitive, financially viable healthcare organizations using Oracle’s secure, modern Cloud solution. During this webinar, you’ll learn: Reduce cost by analyzing episode of care outliers Alleviate risk due to clinical variations and value-based contracts Lessen IT cost with a consolidated, secure Cloud Platform Understand the tangible business value our healthcare customers are realizing
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
Why move your databases to the cloud? This video provides numerous facts and figures to help explain why businesses today are adopting Database as a Service (DBaaS) solutions like the Oracle Database Cloud Service at a breathtaking pace.
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
Why should I move my database to the cloud? Have you considered how you will support • Growing demand for data delivery securely from anywhere? • Managing new data whilst maintaining old? • Rapidly scaling your infrastructure as your business needs? Oracle Database Cloud is the #1 data-management solution in the cloud to empower you to deliver more value at scale, faster.
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Oracle
Published By: Genesys     Published Date: Feb 21, 2018
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Epicor     Published Date: Feb 20, 2018
Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud companies themselves—stewards of their own ecosystems. This Forrester report—presented by Epicor—highlights the transformation taking place as we move to a world of connected cloud ecosystems, and it describes how: • The cloud economy disrupts business models • Rightsourcing is a key challenge to cloud success • You will orchestrate the cloud, and it will orchestrate you Download the report to learn more and discover why you should change the way you think about cloud.
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cloud, erp
    
Epicor
Published By: Riverbed     Published Date: Feb 15, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and: Discover best practices - for proactive network monitoring and fast troubleshooting Learn how to stay ahead of application performance issues with increased visibility Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR Ensure your approach is a proactive mode Study the evaluation checklist - select the best solution for your needs
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Riverbed
Published By: Dell EMC     Published Date: Feb 07, 2018
All companies, small and large, grapple with infrastructure growth and IT modernization. For many companies, datacenter infrastructure has become an essential part of a hybrid cloud environment that allows users to consume internal and external resources seamlessly. This, in turn, is helping modernize today's datacenters and drive new levels of agility, productivity, and scale. A common attribute of modern datacenter infrastructure is solutions that provide all compute and data services as a single system that can be managed holistically at a rack scale. IDC refers to such solutions as converged infrastructure. Intel®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell EMC
Published By: Ahead     Published Date: Feb 05, 2018
There’s a lot of noise these days about hyper-convergence. IT managers are facing internal pressure to adopt hyper-converged infrastructure (HCI) solutions to make their departments more efficient and “cloud-like” as well as external pressure from vendors fighting for market share in an increasingly crowded space. While an HCI solution could bring your organization significant benefits, it’s not necessarily simple to implement, nor is it the optimal solution for every use case. To determine if HCI is right for you, first we need a clear definition of what it is and what it does.
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availability, scalability, operation, maintenance, support, ahead
    
Ahead
Published By: Dell     Published Date: Feb 02, 2018
All companies, small and large, grapple with infrastructure growth and IT modernization. For many companies, datacenter infrastructure has become an essential part of a hybrid cloud environment that allows users to consume internal and external resources seamlessly. This, in turn, is helping modernize today's datacenters and drive new levels of agility, productivity, and scale. A common attribute of modern datacenter infrastructure is solutions that provide all compute and data services as a single system that can be managed holistically at a rack scale. IDC refers to such solutions as converged infrastructure.
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Dell
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