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Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Whether you’re a dynamic eCommerce engine with a mesh of 2nd party affiliates and sister companies, a travel hub with a central office and 70+ markets to serve, or a traditional financial institution with inherited legacy, here are the key questions every marketer should ask themselves - and their stakeholders - when considering a DMP.
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data, management, marketing, cloud, dmp, customers
    
INT_AstuteIT_ABM_DoubleTouch_BENELUX
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Monotype     Published Date: Feb 15, 2018
Technology is blurring geographic boundaries, bringing cultures together and connecting brands with consumers across the globe. But for brands trying to serve a global customer base, that can pose a real challenge. Fortunately, something as (seemingly) simple as fonts can help. This eBook highlights a few ways type can transform your global brand, as well as a few guidelines to help you get the conversation started.
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branding, marketing best practices, branding best practices, customer experience, global brand, monotype, marketing, design, digital advertising, web fonts, global marketing, emerging marketing, user experience, display advertising, creative, responsive advertising, dynamic advertising, mobile advertising, creative professionals, customer marketing
    
Monotype
Published By: AppDynamics     Published Date: Feb 08, 2018
This eBook discusses the history of application performance testing, and with that backdrop, offers advice on combining performance testing and Application Performance Monitoring (APM) in the AWS cloud.
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AppDynamics
Published By: AppDynamics     Published Date: Feb 08, 2018
This white paper describes how containers and microservices work, the benefits and challenges of using them, and how a unified view of the enterprise stack and effective application performance monitoring (APM) can help to fortify their benefits and address their challenges.
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AppDynamics
Published By: AppDynamics     Published Date: Feb 08, 2018
The primary intended audience for this document is any expert in professional services who needs to assure the health of SharePoint and systems connected to it. If you’re a systems architect, you can gain understanding of SharePoint components and how other applications can take advantage of SharePoint. If you’re an independent consultant, you’ll learn about the elements of comprehensive coverage and total visibility into operations with prebuilt monitoring configurations.
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AppDynamics
Published By: Tenable     Published Date: Feb 07, 2018
"Securing the modern attack surface is a critical challenge you must effectively address to reduce cyber exposure and protect your enterprise. By reading this ebook you’ll learn what’s working – and what’s not – from 29 global infosec leaders, representing a diverse array of industries and perspectives. Download your copy today for insights and lessons learned about: - Securing a dynamic IT environment - Rethinking security for cloud environments - Moving security to the application layer - Focusing on data security - Automating security testing and controls"
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secure devops, web application security, attack surface, cloud, container security, ciso, cyber, experts, ebook
    
Tenable
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
58% of executives believe their current performance management approach neither drives engagement nor leads to high performance. It’s high time to make some changes and adapt performance management strategies to better reflect the changing dynamics of the modern workforce and ensure employees reach their potential. Check out “10 Counterproductive Performance Management Assumptions You're Still Making” and see how you can improve your talent development initiatives to increase the productivity and impact of your employees. In this ebook, we'll touch on: • how goals are set and achieved • flaws and biases in manager's assessments • what truly motivates employees • and more Download your copy and get started!
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software, 360 degree feedback, workforce development, talent management, performance management software
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
58% of executives believe their current performance management approach neither drives engagement nor leads to high performance. It’s high time to make some changes and adapt performance management strategies to better reflect the changing dynamics of the modern workforce and ensure employees reach their potential. Check out “10 Counterproductive Performance Management Assumptions You're Still Making” and see how you can improve your talent development initiatives to increase the productivity and impact of your employees. In this ebook, we'll touch on: • how goals are set and achieved • flaws and biases in manager's assessments • what truly motivates employees • and more Download your copy and get started!
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software, 360 degree feedback, workforce development, talent management, performance management software
    
Cornerstone OnDemand
Published By: Juniper Networks     Published Date: Feb 05, 2018
Data center requirements are shifting as the business environment evolves to leverage new technologies. Organizations are turning to multicloud environments comprising a mix of private cloud, public cloud, and on-premise infrastructure to best address their unique needs. Understandably, this shift is putting a renewed emphasis on security, automation, orchestration, and agility. IT leaders are responding by building and deploying multicloud data center networks that leverage automation and software-defined networks (SDN) as a cost effective means of providing dynamic network control. Of course, while many organizations are recognizing the need for a data center upgrade, not all have the same drivers. All, however, need to make a business case for the investment. Here are four common inflection points that can help you to justify the need for data center upgrades that support business goals.
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network, performance, data, security, efficiency, iot
    
Juniper Networks
Published By: Juniper Networks     Published Date: Feb 05, 2018
In reality, many applications are far from cloud ready, and some never will be. But almost every new application will be cloud enabled. So how do you evolve your data center into a private cloud and drive hybrid IT by connecting to public clouds, yet still cater for the needs of your legacy software? To try and understand the path to the cloud in greater detail, we’ve created this Infobrief from an extended interview conducted by the team at DatacenterDynamics with Juniper Networks’ Andy Ingram, the Global Vice President for Data Center and Cloud.
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development, applications, infrastructure, storage, optimization
    
Juniper Networks
Published By: Juniper Networks     Published Date: Feb 05, 2018
The role of IT is fundamentally changing from a cost-efficient enablement technology to a more strategic element of the enterprise. For companies born before the digital era, IT is a key player on their path to digital transformation; for more recent businesses designed with technology at their core, IT represents a foundational pillar on top of which everything else is built. With this shifting role, IT’s decades-long emphasis on TCO is being eclipsed by a new-found focus on security and automation. Whether it’s the continuous risks posed by a dynamic threat landscape, the threat of digital disruption, or an inability to keep pace with the latest trends, virtually every enterprise needs to be more agile. And, with the continued evolution of compute, storage, and applications, networks have been exposed as a bottleneck to change.
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enterprise, cloud, data, center, networking, juniper
    
Juniper Networks
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
MongoDB is an open-source, document database designed with both scalability and developer agility in mind. MongoDB bridges the gap between key-value stores, which are fast and scalable, and relational databases, which have rich functionality. Instead of storing data in rows and columns as one would with a relational database, MongoDB stores JSON documents with dynamic schemas. Customers should consider three primary factors when evaluating databases: technological fit, cost, and topline implications. MongoDB's flexible and scalable data model, robust feature set, and high-performance, high-availability architecture make it suitable for a wide range of database use cases. Given that in many cases relational databases may also be a technological fit, it is helpful to consider the relative costs of each solution when evaluating which database to adopt.
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total, cost, ownership, comparison, mongodb, oracle
    
AstuteIT_ABM_EMEA
Published By: Cornerstone OnDemand     Published Date: Jan 31, 2018
Employees at all levels expect dynamic, self-directed, continuous learning opportunities from their employers. So how can L&D experts make the shift from training an employee on job-based skills to holistically developing that employee into a productive, agile, committed worker? By evolving from managing learning to curating a continuous learning experience.
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Cornerstone OnDemand
Published By: Rosetta Stone     Published Date: Jan 23, 2018
Does your company foster a strong team dynamic? More than ever, effective businesses rely on employees to work internally across departments, and externally with increasingly global networks of clients. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.Results showed investing in employee language proficiency delivers five key benefits: Strengthens business operations Stimulates employee engagement Increases productivity Drives company loyalty Attracts globally-aware Millennials
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Rosetta Stone
Published By: Cisco     Published Date: Dec 27, 2017
The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications.
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Cisco
Published By: Symantec     Published Date: Dec 13, 2017
By 2021, cyber attacks are expected to cause $6 trillion in damages worldwide. To combat, spending is predicted to hit $1 trillion between 2017 and 2021. Attackers benefit from an infinite amount of time and tactics at their disposal, as they work to get around the typical static network and endpoint defenses organizations put in place. Deception can complement endpoint and network defenses, adding dynamic security mechanisms that can be customized for every environment to take the attacker’s advantage away. While endpoint and network security protects you from being compromised, deception mitigates the effects of a compromise by detecting it early and identifying the attacker intent which helps coordinate a faster and better response. Read this white paper to find out more.
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deception, endpoint, network, security, protection, breach, attack, symantec
    
Symantec
Published By: AppDynamics     Published Date: Dec 08, 2017
The following five questions should serve as springboards to implementing effective end-user monitoring, hopefully helping to cut through the complexity that so often plagues this process.
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AppDynamics
Published By: AppDynamics     Published Date: Dec 08, 2017
This white paper describes how containers and microservices work, the benefits and challenges of using them, and how a unified view of the enterprise stack and effective application performance monitoring (APM) can help to fortify their benefits and address their challenges.
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AppDynamics
Published By: AppDynamics     Published Date: Dec 08, 2017
It’s principally about the importance today of ensuring application performance and reliability at unprecedented scale. Conventional IT Operations teams are increasingly unable to ramp their manual activities to keep up with the rapidly growing extent and complexity of modern software applications – and the demand placed upon them by users.
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AppDynamics
Published By: AppDynamics     Published Date: Dec 08, 2017
A 2017 study examining the impact of app performance on consumer behavior and business outcomes
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AppDynamics
Published By: AppDynamics     Published Date: Dec 08, 2017
This Whitepaper looks into the technologies once relegated to the pages of science fiction novels—artificial intelligence, digital currency, and self-driving cars to name a few—have become a reality. Enterprises must innovate with high velocity and at massive scale to stay competitive. Cloud adoption has become a strategic imperative for enterprises—it’s the price required to transform into a digital business.
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AppDynamics
Published By: AppDynamics     Published Date: Dec 08, 2017
This Whitepaper looks into the technologies once relegated to the pages of science fiction novels—artificial intelligence, digital currency, and self-driving cars to name a few—have become a reality. Enterprises must innovate with high velocity and at massive scale to stay competitive. Cloud adoption has become a strategic imperative for enterprises—it’s the price required to transform into a digital business.
Tags : 
    
AppDynamics
Published By: AppDynamics     Published Date: Dec 08, 2017
A 2017 study examining the impact of app performance on consumer behavior and business outcomes
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AppDynamics
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