nucleus

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Published By: Salesforce     Published Date: Nov 26, 2018
Nucleus estimates that over 70% of companies using Customer Relationship Management (CRM) have not completely tied their systems to customer service. This report shows why they should. Learn how you can empower customer service to take advantage of untapped revenue opportunities. Key findings include: Customers interact with service five times more than sales Tying CRM to service empowers agents with critical customer information 80% of customers would be willing to buy from a service agent Empowered agents plus willing customers can generate greater upsell
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Salesforce
Published By: Salesforce     Published Date: Nov 09, 2018
Field service managers are challenged to optimize resources and manage costs while delighting customers. A modern platform that provides field staff with a robust set of tools and capabilities (including offline), intelligent analytics, and the broader capabilities of the Salesforce platform (such as Einstein and IoT cloud) gave FSL customers the ability to not just cut costs but optimize their field service operations. All early adopters experienced productivity and efficiency savings; Nucleus expects that as they gain more maturity with FSL they will find clear correlations with increased customer satisfaction and increased field-service related revenues as well.
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Salesforce
Published By: Vena Solutions     Published Date: Oct 29, 2018
Based on in-depth research and customer interviews, the annual Nucleus Research Value Matrix map out the corporate performance management (CPM) market landscape, evaluating vendors on a matrix contrasting usability and ease-of-use versus features and depth of functionality. Read or download the 2018 edition to uncover the most up-to-date CPM landscape, to find the best finance software solution for your needs, and to see why Vena led the pack in usability to land in the Leader quadrant for the third straight year.
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nucleus research, cpm matrix, cpm technology value, cpm technology matrix 2018, excel replacement, financial planning, budgeting, forecasting, financial modeling, business modeling, finance what-if scenarios, financial close and consolidation, risk and audit management, erp data integration systems, adaptive insights, hyperion, anaplan, prophix, vena solutions
    
Vena Solutions
Published By: Oracle     Published Date: Sep 21, 2018
In a connected world content becomes the nucleus of business growth. Oracle provides scalable, secure solutions to help drive an organization’s digitalization efforts maximizing operation automation, machine learning, and cloud services.
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Oracle
Published By: ServiceNow     Published Date: Sep 18, 2018
Worldpay deployed ServiceNow Performance Analytics to replace multiple data tools and promote the use of analytics throughout its organization for improved decision making. Nucleus found the project enabled the company to boost analyst productivity, while simultaneously increasing data accessibility and engagement for hundreds of additional employees. Download this case study to learn more
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nucleus, research, worldpay, servicenow
    
ServiceNow
Published By: Microsoft     Published Date: Jul 20, 2018
Earlier this spring, Microsoft announced the Microsoft Relationship Sales solution, which combines Microsoft’s Dynamics 365 for Sales and LinkedIn’s Sales Navigator Enterprise edition, scheduled for availability July 1. Nucleus found the new solution can drive a productivity increase of 12 to 15 percent for sales people while accelerating time to close.
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Microsoft
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Learn how to break down silos, reinvent productivity, and help your sales team achieve success by unifying transactional systems, social networking, and strong customer relationships. Download this free Nucleus report that says teams using the Microsoft Relationship Sales solution increased productivity 12-15 percent.** You’ll also learn how to: Empower your sellers with savvy insights that engage and delight customers. Scale the power of one-on-one relationship selling by unifying the sales experience. Offer your team tools to reinvent the way they sell and help transform your company’s bottom line. Use Microsoft Dynamics 365 for Sales along with LinkedIn Sales Navigator to help sellers identify future customers and suggest ways to engage with them. **Claims based on a 2017 study by Nucleus Research that analyzed more than 50 ROI case studies on CRM deployments from 2015 to 2017. Companies ranged in size from small and medium-sized businesses to large multinational enterprises. Re
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Microsoft Azure
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 26, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Host Analytics     Published Date: Aug 02, 2017
"The Nucleus 2017 CPM Value Matrix analyzed the market for CPM products, evaluated companies and ranked vendors based on what they believe are the most important attributes in allowing customers to gain maximum value from the solution: usability and functionality, Usability because Business users in the finance department need minimal involvement from IT, and are reticent to learn a drastically new system. Download the 2017 Nucleus Research to learn more. "
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Host Analytics
Published By: Host Analytics     Published Date: Aug 01, 2017
The Nucleus 2017 CPM Value Matrix analyzed the market for CPM products, evaluated companies and ranked vendors based on what they believe are the most important attributes in allowing customers to gain maximum value from the solution: usability and functionality, Usability because Business users in the finance department need minimal involvement from IT, and are reticent to learn a drastically new system. Download the 2017 Nucleus Research to learn more.
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Host Analytics
Published By: Host Analytics     Published Date: Jun 09, 2017
The Nucleus 2017 CPM Value Matrix analyzed the market for CPM products, evaluated companies and ranked vendors based on what they believe are the most important attributes in allowing customers to gain maximum value from the solution: usability and functionality. Usability because Business users in the finance department need minimal involvement from IT, and are reticent to learn a drastically new system. Download the 2017 Nucleus Research to learn more.
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Host Analytics
Published By: SAP     Published Date: Apr 20, 2017
The ERP market continues to shift rapidly as adoption of cloud-based systems increases and vendors add capabilities. Check out the cutting edge of what vendors are bringing to market, and consider why SAP S/4HANA Cloud software is a leader in enterprise management, professional services, and marketing, as well as a private cloud deployment option.
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nucleus, research, erp, technology, value, matrix, sap
    
SAP
Published By: IBM     Published Date: Jan 09, 2017
In this exclusive report, Nucleus Research cites findings from interviews with IBM QRadar on Cloud customers who have adopted a cloud subscription model to access security intelligence & analytics capabilities. Download the report to read about the reported benefits, including better flexibility and agility to address a rapidly changing threat environment, increased IT productivity and access to a growing range of additional security services in the cloud.
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ibm, nucleus, research guidebook, ibm qradar, cloud
    
IBM
Published By: IBM     Published Date: Sep 30, 2016
In this exclusive report, Nucleus Research cites findings from interviews with IBM QRadar on Cloud customers who have adopted a cloud subscription model to access security intelligence & analytics capabilities. Download the report to read about the reported benefits, including better flexibility and agility to address a rapidly changing threat environment, increased IT productivity and access to a growing range of additional security services in the cloud.
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nucleus, research guidebook, ibm qradar, cloud
    
IBM
Published By: Oracle     Published Date: Sep 21, 2016
In this white paper, learn how Oracle customers have transformed their finance operations and achieved significant reductions in close times and increases in manager productivity with Oracle’s Cloud based finance and accounting applications.
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Oracle
Published By: Oracle     Published Date: Sep 21, 2016
The cloud ROI multiplier – the relative return on investment (ROI) delivered by cloud applications versus on-premise ones – is on the rise. In a recent analysis of Nucleus ROI case studies published in the past few years, Nucleus found that cloud application projects deliver 2.1 times the ROI of on-premise ones – up 24 percent since 2012.
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Oracle
Published By: Oracle     Published Date: Sep 02, 2016
Download this study to find out how cloud application projects deliver 2.1 times the ROI of on-premise ones.
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cloud, cloud computing, roi, return of investment, cloud applications, crm, crm solutions/software
    
Oracle
Published By: SumTotal, a Skillsoft Company     Published Date: Jun 24, 2016
In the latest developments in technology for HCM, Nucleus sees an inexorable march to upend conventional approaches to on-the-job learning. Training scheduled around static variables such as regulatory policy or company initiatives, for instance, is one-dimensional. This type of learning will persist. The emergence of prescriptive analytics made possible by real-time data models, however, makes trigger-based, in-the-moment learning possible (Nucleus Research p199 – The coming mass extinction in HCM, November 2015). Further supporting this are social media–style user interfaces (UIs), which promote continual collaboration. It’s learning that happens whenever an employee needs it, not when the organization or law decrees it. Data across HCM prompts these triggers.
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best practices, business optimization, business management, organization, talent management, technology
    
SumTotal, a Skillsoft Company
Published By: Skillsoft     Published Date: Jun 23, 2016
In the latest developments in technology for HCM, Nucleus sees an inexorable march to upend conventional approaches to on-the-job learning. Training scheduled around static variables such as regulatory policy or company initiatives, for instance, is one-dimensional. This type of learning will persist. The emergence of prescriptive analytics made possible by real-time data models, however, makes trigger-based, in-the-moment learning possible (Nucleus Research p199 – The coming mass extinction in HCM, November 2015). Further supporting this are social media–style user interfaces (UIs), which promote continual collaboration. It’s learning that happens whenever an employee needs it, not when the organization or law decrees it. Data across HCM prompts these triggers.
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best practices, business optimization, business management, organization, talent management, technology
    
Skillsoft
Published By: Oracle Commerce Cloud     Published Date: Feb 05, 2016
Batesville deployed Oracle Sales Cloud to replace an aging custom application that didn’t support managers’ need for greater visibility into the company’s evolving product mix. Nucleus found the deployment enabled Batesville to increase the productivity of sales people and managers and enable managers to have more visibility into the pipeline to increase coaching opportunities.
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Oracle Commerce Cloud
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
The cloud is gaining traction in the enterprise resource planning (ERP) market and most vendors now have a cloud offering. After examining small and medium companies that have implemented cloud ERP, Nucleus found customers were able to achieve substantial benefits, including reduced IT costs, increased employee productivity, and better inventory management. This report analyzes the benefits of cloud ERP and provides examples of how vendors helped their customers increase return on investment (ROI) and reduce total cost of ownership (TCO).
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enterprise resource planning, cloud erp, reduced it costs, return on investment, total cost of ownership
    
Netsuite DWASF Leads Display Q1 2015
Published By: IBM     Published Date: Apr 07, 2015
This 2H-2014 Value Matrix by Nucleus Research evaluates all major BI vendors and their ability to deliver value based on usability, functionality and projects 6-month trends for each vendor to identify best-of-breed capabilities in various dimensions that have evolved in the marketplace.
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ibm, nucleus research, market analysis, business intelligence, anallytics market
    
IBM
Published By: IBM     Published Date: Feb 05, 2015
Using IBM SPSS Modeler to develop predictive models for crime prevention, the City of Lancaster saw a crime rate reduction of over 35 percent.
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roi, predictive models, crime rate reduction, spss modeler, predictive analytics, web analytics, business intelligence, reputation monitoring, usability
    
IBM
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Jan 30, 2015
This white paper covers the types of inefficiencies caused by running disparate business solutions for different departments and how a software platform that unifies critical business processes helps companies grow more rapidly and profitably. This paper reviews numerous case studies of companies that switched from disparate systems to an integrated software suite, and provides an analysis by independent industry expert, Nucleus Research, of customers' ROI from using an integrated software suite.
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integrated business system, business processes, software platform, disparate systems, integrated software suite
    
Netsuite DWASF Leads Display Q1 2015
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