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Published By: InMoment     Published Date: Aug 08, 2019
From Operational, to Experiential, to a Truly Loyal Guest Relationship
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InMoment
Published By: Sitecore     Published Date: Aug 07, 2019
The 9 keys to driving stronger relationships—one customer at a time.
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Sitecore
Published By: SAP Concur     Published Date: Aug 07, 2019
"What's often lost in employee wellness programs is the fact that making business processes more efficient can also support wellness. Yes, your everyday workflows, systems, and tools play a significant role in realizing wellness -- both insight and outside of the office. This ebook explores the relationship between business processes and wellness, including: 3 of the most common workplace stressors and what they mean How process improvement can help overcome or prevent these stressors Best practices and other tips you can apply to your business"
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SAP Concur
Published By: Quovant     Published Date: Aug 06, 2019
When it comes to managing your organization’s legal spend, it’s important to set expectations with outside counsel clearly from the onset to avoid confusion and expensive surprises. This in-depth white paper will provide some useful ideas and insights to help you get a better handle on your legal spend. Timekeeper Authorizations – Authorizing timekeepers builds accountability into your relationship with outside counsel. Billing Guidelines – The utilization of legal billing guidelines has become the norm in the day- to-day invoicing processes of law firms. General Counsel willing to enforce billing guidelines can increase savings and promote accountability of tasks billed. Alternative Fee Agreements – Managing legal spend when firms bill on an hourly basis can be challenging. Some companies are using alternative fee agreements (AFAs) to deal with these challenges.
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Quovant
Published By: Icertis     Published Date: Aug 06, 2019
Real-world examples of how large enterprises were able to minimize risk, reduce costs and realize the full potential of their contractual relationships
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enterprise contact management, contract management software
    
Icertis
Published By: Iovation     Published Date: Aug 02, 2019
Insurance fraud is back with a vengeance. With four out of ten mobile claims estimated to be fraudulent, using connected devices have made it easier than ever for fraudsters to commit insurance crimes. Gather insights from the live panel discussion hosted by MoneyLIVE & TransUnion. As fraud experts examine current trends & impacts of insurance fraud in today's digital age and learn how to overcome insurance fraud while protecting your customer relationships. What you will learn: Key trends behind fraud and the way in which they are impacting insurers. How to tackle fraud and identify red flags by using a holistic approach. Explore trigger points that can help warn insurers of when there is a high chance of fraudulent activity. Identify the genuine customers and their genuine claims from the fraudsters.
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botnet, insurance claims fraud, fraud rings, account takeover
    
Iovation
Published By: Five9     Published Date: Aug 01, 2019
Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer?
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Five9
Published By: Entrust Datacard     Published Date: Jul 23, 2019
PKI is becoming a critical underpinning to help organizations succeed as they roll out new digital business models. Establishing a trusted infrastructure through PKI will help businesses take smart risks, evolve quickly and manage relationships with customers, partners, vendors and employees more effectively. Certificate management is a crucial part of a robust PKI implementation, ensuring visibility and adherence to policy throughout the certificate lifecycle: from identity vetting, to issuance, to renewal to revocation. As Gartner noted in its recent report, “PKI is Gearing Up for the Internet of Things”
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Entrust Datacard
Published By: HERE Technologies     Published Date: Jul 23, 2019
Discover how cities and private companies can better work together for more harmonized urban mobility. As a city authority, or new mobility company, you now need to start working more closely with “the other side” for better urban mobility. But how can you work together, while maintaining your values, vision, privacy and sanity? This is a practical guide on how to collaborate better with other organizations. Learn how cities like Vienna, Dallas and others are breaking down barriers and explore the benefits of a united approach and the perils of working in silos. Build your technical infrastructure for better data sharing with the ultimate aim of improving the lives of people working, living and exploring your city. Inside, you’ll learn: Why open collaboration is key to better urban mobility The 3Ts of creating a smoother working relationship: trust, tech and talk 3 things you can do right now to start opening up Examples of five great city-company collaborations Ready to start coll
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here tech, mapping, location data, smart cities, location intelligence
    
HERE Technologies
Published By: Adobe     Published Date: Jul 15, 2019
M arketing automation makes it possible to scale your best marketing practices. And it helps keep your sales and marketing teams aligned through every step of the process. From segmentation, lead generation, and scoring to building relationships across channels, marketing automation simplifies the way businesses reach and connect with their customers. In short, marketing automation means better customer experiences.
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Adobe
Published By: DocuSign     Published Date: Jul 12, 2019
Salesforce continues to accelerate their business with the help of a modern system of agreement from DocuSign. The company is delivering the value of their products to customers faster while freeing up sales reps so they can focus on developing relationships with their customers.
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DocuSign
Published By: HERE Technologies     Published Date: Jul 11, 2019
Discover how cities and private companies can better work together for more harmonized urban mobility. As a city authority, or new mobility company, you now need to start working more closely with “the other side” for better urban mobility. But how can you work together, while maintaining your values, vision, privacy… and sanity? This is a practical guide on how to collaborate better with other organizations. Learn how cities like Vienna, Dallas and others are breaking down barriers and explore the benefits of a united approach and the perils of working in silos. Build your technical infrastructure for better data sharing with the ultimate aim of improving the lives of people working, living and exploring your city. Inside, you’ll learn: Why open collaboration is key to better urban mobility The 3Ts of creating a smoother working relationship: trust, tech and talk 3 things you can do right now to start opening up Examples of five great city-company collaborations
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urban mobility, here tech, mapping
    
HERE Technologies
Published By: Akamai Technologies     Published Date: Jul 02, 2019
In today’s markets, customer identities and the personal data associated with them are among the most critical and valuable assets of any enterprise. Managing these digital identities — from first registration and login to the later stages of the customer relationship — and extracting business value from the associated data are complex tasks, commonly referred to as customer identity and access management (CIAM). When implementing a system to collect, manage, and utilize digital identity and customer data, companies have two basic choices: in-house development or buying a dedicated solution from a vendor specialized in CIAM (i.e., build vs. buy). Read this white paper for an in-depth analysis of CIAM implementation options, including: ? Must-haves for a successful, enterprise-grade CIAM system ? Pros and cons of implementation options, ranging from in-house software development to commercial off-the-shelf solutions ? A real-world case study that illustrates the ROI of an effective CI
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Akamai Technologies
Published By: SAS     Published Date: Jun 27, 2019
The health care world is changing. And data has a role to play in that change. Traditional health care systems are becoming more accessible and convenient, while also offering lower priced options. Proactive care — rather than reactive — is expected, including a shift from disease management to disease prevention. Likewise, a greater emphasis on personalized delivery, including understanding populations, has led to increased precision in holistic care management. Combining conventional data sources with data from previously untapped data sources — such as electronic health records, wearables, social determinants, social media, genetics and diagnostics — creates new possibilities for understanding the patterns, relationships, and predictors of wellness and health. Keep reading this e-book to discover how health care leaders are generating new opportunities for innovation and transforming how care is delivered.
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SAS
Published By: Red Hat     Published Date: Jun 26, 2019
An introduction to the Forrester analyst report: How to Capture the Benefits of Microservice Design There has always been a relationship between an application and the platform and services which run it. For a long time, that relationship was very tight and encompassed a lot of areas related to the application design, from the language the application could be written in to administrative behaviors like monitoring and logging, even things like transaction management, frontend UI development, or integration methods. In a sense, the application platform was just another design consideration for the application. A few years ago, as significant changes in platform technology like cloud, containers, and virtual machines started rolling out, the primary emphasis for CTOs and application architects was on how to move to those platforms. The platform choice was a major part of the application. The focus was — one way or another — getting into “the cloud.” There’s been a shift in customers’ pri
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Red Hat
Published By: GFT USA, Inc.     Published Date: Jun 26, 2019
Drawing on over 30 years of financial services industry expertise, GFT is GCP’s premiere, go-to, pure play financial services partner enabling GCP services and products greater visibility and utilization within FIs across Capital Markets, Retail, Insurance, and Asset Management business segments. Leveraging reputational credibility from long-standing relationships with top global FIs, GFT offers GCP a unique and invaluable view into pressing problems and potential solutions for the rapidly changing FS market.
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GFT USA, Inc.
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Today's energy, environment, and utility companies face an unfamiliar landscape in which they must integrate alternative energies, expand situational awareness across the system, and deepen their relationships with customers-all while continuing to deliver reliable, safe, and affordable electricity, gas and water to everyone.By combining predictive analytics with IoT, cloud and mobile technologies, utilities companies can Lower costs, improve operational efficiency and increase equipment reliability.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
If a retailer views “Buy Online, Pickup In-Store” as purely e-commerce, they’re losing. Each transaction in which customers pickup in-store is a chance to add value to the relationship. Whether that means speed, cross-selling, or a unique bit of customer service that amplifies the visit, BOPIS plays just as important a role as the rest of the brick-and-mortar experience. Some trips may not translate to additional purchases right then and there, but the way a retailer handles pickup can dictate how the customer feels about the brand. To get the most out of BOPIS, retailers should ask themselves a few important questions.
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Group M_IBM Q3'19
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
From Internal Communications to Internal Connections. It’s time to stop thinking about delivering internal communications and start thinking about creating internal connections. When people are connected, you can deliver a truly effective comms strategy that enables collaboration, builds culture and gets the right message to the right people at the right time. 77% of Comms leaders agree that their company is more efficient when people are more connected. 79% believe that building meaningful relationships at work is important. This guide will walk you through a 9-step strategy for creating connected communications in your organization with ease and speed. Download now to find out more.
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Workplace by Facebook
Published By: Darktrace     Published Date: Jun 21, 2019
Cyber security is today an unavoidable concern for law firms and the legal sector at large, which oversees disproportionately large volumes of sensitive data and which is therefore an attractive target for sophisticated threat actors. From confidential information about mergers and acquisitions to disclosures made under attorney-client privilege, today’s law firms are inundated with data that would be disastrous if leaked, both for the results of individual cases and for these firm’s long-term reputations. Indeed, this reputational damage diminishes the very trust upon which the legal profession is predicated, jeopardizing client relationships and hindering customer acquisition. Legal organizations lose 5% of their clients following a data breach, while significant or high-profile breaches can even prompt a firm’s eventual collapse, as was the case for Mossack Fonseca in the infamous Panama Papers breach. In today’s increasingly digital business world, even the most private legal docum
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Darktrace
Published By: HP Inc.     Published Date: Jun 20, 2019
Expectations and complexity around today’s IT is growing, and organizations must adopt effective ways of working.
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HP Inc.
Published By: Genesys     Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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Genesys
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jun 18, 2019
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay. As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
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F5 Networks Singapore Pte Ltd
Published By: Emarsys - APAC     Published Date: Jun 12, 2019
Customer retention marketing aims to create engaged customers that return to a store or a website again and again. It’s a major shift in focus that recognizes the value of marketing to your existing customer base rather than constantly trying to grow it. Retention and e-commerce marketing success go hand-in-hand; without a strategy to maintain lasting relationships with customers, brands risk losing valuable data, deals, and dollars.
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Emarsys - APAC
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