service center

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Published By: Oracle     Published Date: Aug 08, 2013
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
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customer experiences, customer service, oracle, rightnow cloud, cloud, crm
    
Oracle
Published By: Oracle     Published Date: Aug 08, 2013
Deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media to your contact center, provide consistent and relevant answers faster - increasing customer loyalty and reducing costs.
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customers, oracle, right time, channel, customer loyalty, reducing costs
    
Oracle
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
"Cloud computing, also known as 'IT as a Service', is predicated on delivering IT services on demand, an idea that has support from business leaders as a way to better align IT with business operations. Cloud computing has two key requirements: virtualized applications and seamless support and integration between the server, networking, storage and hypervisor components. In this paper, we explore these concepts and highlight the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components-with a particular focus on the important role that storage plays in the evolution of the datacenter architecture."
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datacenter, architectures, cloud, virtualization
    
Hewlett-Packard
Published By: Symantec     Published Date: Jul 29, 2013
Because of the outstanding economy, flexibility, and service levels it offers, virtualization is transforming data centers at breakneck speed: by 2016, an estimated 80 percent of the world's x86 servers will be Virtual Machines (VMs). But the speed of this transformation, along with the high resource utilization, ease of cloning, moving workloads, and other ways virtualization works its magic, raise challenges for “traditional” IT services and the teams that deliver them.
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architect, deduplication, virtual machines, symantec, enterprise, technology, server, virtualization
    
Symantec
Published By: BMC Software     Published Date: Jun 26, 2013
Cloud is not simply a new technology platform, it’s a new way of running your IT processes. Success changes relationships with users, with services and with operations. Learn what to anticipate as you embark on cloud – and how to ensure success not just in your datacenter, but in your business.
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cloud management, hybrid cloud, cloud planning, cloud operations, cloud users, cloud process
    
BMC Software
Published By: Genesys     Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.
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contact centers, customer service, solution, technical, technology, drive business, voice, strategy
    
Genesys
Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo
Published By: Genesys     Published Date: Jun 11, 2013
Your new all-in-one contact center should include all of the tools needed to support efficient and effective customer service. Great contact center solutions allow you to do more with less; less IT time to deploy and monitor; less agent time to answer and resolve customer requests; and less administrator frustration as they try to adjust resources to meet operational demand.
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contact centers, customer service, solution, technical, technology, drive business, voice, strategy
    
Genesys
Published By: HP - Enterprise     Published Date: Jun 04, 2013
HP Business Services Management (BSM), which includes HP Network Management Center, HP Systems Management, and HP Application Performance Management, is a comprehensive performance management solution designed to enable IT organizations to manage a diversity of in-house and cloud based services at a lower cost to the business. HP commissioned Dimensional Research to interview customers who have deployed HP BSM solutions to obtain detailed feedback on the real world benefits provided by these solutions. Dimensional Research conducted 26 in-depth interviews with HP customers as well as researched documented case studies. This report summarizes those findings.
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business service, management solutions, bsm, business services management, network management, systems management
    
HP - Enterprise
Published By: salesforce.com     Published Date: May 30, 2013
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
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salesforce, crm, service cloud, cec, customer engagement, engagement center, engaging customers, crm & customer care
    
salesforce.com
Published By: IBM     Published Date: May 22, 2013
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
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saas, ibm, ibm websphere, websphere, cloud computing
    
IBM
Published By: LogMeIn     Published Date: May 01, 2013
This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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customer service, logmein, customer service cost, roi, call center, outsource customer service, customer satisfaction
    
LogMeIn
Published By: Genesys     Published Date: Apr 25, 2013
In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
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contact center, customer service, contact center technology, process optimization, performance, change management
    
Genesys
Published By: Wolfe     Published Date: Apr 18, 2013
Cloud services create a compelling case to move application processing and storage out of the data center and onto the network.
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ethernet, cloud, application processing, storage, data center, network, voip, unified communications
    
Wolfe
Published By: IBM     Published Date: Apr 17, 2013
When it comes to storing data, the concepts of cost-effectiveness and efficiency are often at odds with each other. What we all seek is that elusive deal where we don’t affect the quality of service, yet are able to store a lot more (without spending a lot more). Read this white paper to learn how IBM Real-time Compression provides the data center with the flexibility to increase capacity and maintain performance for all kinds of data, including your most active data.
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storwize, v7000, real-time, compression, features, data, cost-effective, efficiency
    
IBM
Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle
Published By: Oracle     Published Date: Apr 05, 2013
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
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expect better service, better products, better communication, smarter service, contact center, oracle
    
Oracle
Published By: RelayHealth     Published Date: Apr 01, 2013
Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.
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healthcare, patient engagement, financial, collection, revenue, revenue cycle management, patient satisfaction
    
RelayHealth
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
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comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service, interactive intelligence
    
Interactive Intelligence
Published By: Arbor Networks     Published Date: Jan 31, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and more.
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Arbor Networks
Published By: Arbor Networks     Published Date: Jan 18, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and increase revenue by offering Arbor-based, managed DDoS protection services.
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ddos, arbor networks, cloud services, protection, data center, ddosattack, hosting provider
    
Arbor Networks
Published By: HP     Published Date: Jan 17, 2013
Today, HP is a leader in the industry for support services, for customers worldwide who need to keep their systems running, reduce costs, and avoid issues. Learn how HP can help you deploy, operate, and evolve your data center.
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deploy, operate, evolve, data center, it infrastructure, flexibility
    
HP
Published By: Red Hat     Published Date: Jan 01, 2013
Under pressure to improve service levels and contain costs, many enterprises are adopting a dual operating system (OS) approach. They are choosing Windows for office productivity and collaboration applications and Red Hat Enterprise Linux for infrastructure and datacenter modernization. Red Hat Enterprise Linux easily integrates with existing Windows infrastructure, making dual deployment possible.
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dual platform, modern datacenter, productivity, collaboration, linux, deployment
    
Red Hat
Published By: CodeBaby     Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
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online self-service, customer experience, customer service, intelligent virtual assistants, conversion optimization, tech support, crm, web self-service
    
CodeBaby
Published By: Riverbed     Published Date: Nov 20, 2012
IT departments are under pressure to deliver higher-performance services worldwide. To achieve this, they must transform their data-centers in order extend the datacenter's power to all branches. Download to learn about the changing role of IT.
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it transformation, datacenter transformation, role of it, database power, it infrastructure
    
Riverbed
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