service level agreement sla

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Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise
Published By: Druva     Published Date: Nov 09, 2018
The all-encompassing data center is a thing of the past. Modern data environments are distributed and include remote and branch offices, mobile devices, and the Internet of Things (IoT) as well as cloud solutions such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). There’s more critical data to back up than ever before. Plus, data silos and fragmented management mean poor visibility, which can make it difficult to comply with regional data residency and security rules as well as service-level agreements (SLAs). On-premises data protection has not kept pace. According to a survey by Fujitsu, 45% of IT managers said they had lost data or productivity related to data protection inefficiency within the last year.1 Often, this is because on-premises backups are cumbersome and do not always happen on time.
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Druva
Published By: Turbonomic     Published Date: Oct 02, 2018
Microsoft Azure is a public cloud platform featuring powerful on-demand infrastructure and solutions for building and deploying applications workloads as well as a wide variety of IT and application services. You can use Azure as a public cloud provider and as a hybrid extension to existing on-premises infrastructure. Organizations that use Microsoft solutions on-premises are able to extend their infrastructure and operational processes to Azure. With the growing popularity of Azure, today’s systems administrators need to acquire and strengthen their skills on this fast-growing public cloud platform. In this guide we explore the Azure public cloud platform with a focus on the Infrastructure-as-a-Service (IaaS) features. We cover general architectural features of the Azure cloud including geographic regions, availability zones, and Service Level Agreements (SLAs) attached to the core Azure IaaS infrastructure.
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Turbonomic
Published By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow
Published By: HPE & Intel®     Published Date: Oct 10, 2016
In the financial services industry (FSI), high-performance compute infrastructure is not optional; it’s a prerequisite for survival. No other industry generates more data, and few face the combination of challenges that financial services does: a rapidly changing competitive landscape, a complex regulatory environment, tightening margin pressure, exponential data growth, and demanding performance service-level agreements (SLAs).
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HPE & Intel®
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
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canon business process services, outsourcing services, managed services, logistics services, warehouse management, facilities management, commercial real estate management, corporate real estate management
    
Canon Business Process Services, Inc.
Published By: Pepperdata     Published Date: Jun 25, 2015
Download this whitepaper to learn how real-¬time cluster optimization technology can be used in multi¬-tenancy Hadoop environments to: • Eliminate the expense of having to physically isolate workloads • Enforce service level agreements (SLAs) based on customer¬ defined policies • Enable cluster usage tracking by job, task and user to speed troubleshooting and help with chargebacks
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Pepperdata
Published By: HPE     Published Date: Feb 11, 2015
Protecting your business-critical applications without impacting performance is proving ever more challenging in the face of unrelenting data growth, stringent recovery service level agreements (SLAs) and increasingly virtualized environments. Traditional approaches to data protection are unable to cost-effectively deliver the end-to-end availability and protection that your applications and hypervisors demand. A faster, easier, more efficient, and reliable way to protect data is needed.
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HPE
Published By: SunGard Availability Services     Published Date: Nov 13, 2013
Learn how to assess your organization’s necessity for cloud services and whether or not it would be a beneficial addition.
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sungard, sungard availability services, cloud, cloud services, cloud services provider, cloud computing, cost reduction, infrastructure
    
SunGard Availability Services
Published By: SunGard Availability Services     Published Date: Oct 30, 2013
Learn how to assess your organization’s necessity for cloud services and whether or not it would be a beneficial addition.
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sungard, sungard availability services, cloud, cloud services, cloud services provider, cloud computing, cost reduction, infrastructure
    
SunGard Availability Services
Published By: BMC Software     Published Date: May 16, 2011
Learn more on how users can customize their cloud services - while you maintain control.
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bmc software, custom cloud, cloud computing, modular cloud service, lilac schoenbeck, bsm, business srvice management, service level agreement
    
BMC Software
Published By: Keynote Systems     Published Date: Mar 25, 2011
Learn about the challenges of monitoring web application performance in increasingly complex cloud application ecosystems
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cloud, apm, service level agreement, sla, performance, monitoring
    
Keynote Systems
Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Get a close look at Microsoft security measures for ensuring data protection and integrity, and learn how you can rest assured about the security and reliability of Microsoft Online Services with 24x7 IT professional support and a financially backed service level agreement (SLA) for 99.9 percent uptime.
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microsoft online services, security measure, data protection, business productivity, collaboration, it administration
    
Microsoft Corporation
Published By: EBSL Technologies Int'l     Published Date: Sep 26, 2010
This white paper provides an introduction to cloud computing.
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cloud computing, service level agreements (slas), cloud computing security, virtualization, amazon cloud, google
    
EBSL Technologies Int'l
Published By: Trend Micro SaaS     Published Date: Sep 22, 2009
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Sep 22, 2009
Just about anybody with an email address knows about spam and spam filters-or at least they think they do. However, it is a complex subject, with far more to it than meets the eye. This Ferris Research white paper looks at spam: what it is, how it is sent, and how it is filtered. It unravels the complexities and gives an accessible, factual overview into the scourge of spam.
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saas, trend, trend micro, phishing, spam filters, software as a service, trendlabs, email security
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Sep 01, 2009
This comprehensive hosted service blocks email threats before they can touch the network, integrating powerful anti-spam and anti-phishing with award-winning antivirus and anti-spyware. Security leader Trend Micro updates and tunes the solution to keep the customer's network secure while saving valuable IT resources.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
    
Trend Micro SaaS
Published By: HP     Published Date: Jul 08, 2009
Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
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data, data deduplication, data dedupe, disaster recovery, data protection, storage, bandwidth, virtual library system
    
HP
Published By: IBM     Published Date: Jun 02, 2009
Linux reliability has come of age. Several major Linux distributions including Novell SUSE, Red Hat Enterprise Linux and Ubuntu scored high in reliability, improved over 2006 uptime statistics and achieved near parity with Unix distributions. Security incidents plagued Windows Server 2003, which saw uptime decrease by roughly 10% during last year. Corporations must continue to adhere to best practices in configuration, management and security to ensure optimal server operating system and application reliability.
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reliability, uptime, performance, management, service-level agreement, sla, compliance, linux
    
IBM
Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, user experience
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
    
ASG Software Solutions
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.
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ibm, green data center, ibm mbi, data center costs, cost savings, consolidation, energy use, ibm tivoli
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
    
IBM
Published By: IBM     Published Date: Mar 17, 2009
IBM and PTC, leaders in product development and innovation, are offering joint solutions that combine our expertise and technology to fully support cross-enterprise product development optimization. Together, we enable companies to meet time-to-market, cost-reduction and quality requirements, in an ever-increasing, complex global marketplace.
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ibm, ptc, telelogic, product development, product innovation, joint solutions, product lifecycle management plm, return on investment
    
IBM
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