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Published By: The Economist Group     Published Date: Feb 13, 2019
This paper will highlight our five key findings to achieve more successful content marketing campaigns. Brands can use these insights pre-mid-and post-campaign to maximise marketing ROI.
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marketing, digital marketing, marketing roi, content marketing, social media marketing, lead generation, social media, content management systems
    
The Economist Group
Published By: Genesys     Published Date: Feb 12, 2019
Vos clients sont passés à l’heure du tout connecté. Ne manquez pas le coche. Conquérir de nouveaux clients tout en préservant la qualité de vos relations existantes demande un temps et une énergie considérables. Quand un client souhaite vous contacter, êtes-vous capable daller à sa rencontre sur le canal de son choix ? Dans un monde qui se digitalise, les entreprises doivent pouvoir communiquer avec le client où et quand bon lui semble : du téléphone aux réseaux sociaux, en passant par les SMS et le chat en ligne. Dans cet eBook, vous découvrirez : Comment aller à la rencontre du client dans un monde ultra-connecté Comment faciliter et augmenter lefficacité de vos opérations dengagement client Pourquoi migrer vers une solution de centre de contacts tout-en-un dans le cloud
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ? Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti è un’attività impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio lì dove si trovano? In un mondo dai contorni sempre più digitali è fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attività di engagement del cliente Perché è arrivato il momento di adottare una soluzione di cloud contact center all-in-one
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Genesys
Published By: Rackspace     Published Date: Feb 12, 2019
In today’s digital world, technologies such as cloud have become commonplace to take digital transformation projects to the next level. But while cloud is critical to business transformation success, Australian IT decision-makers (ITDMs) still feel that the C-suite does not understand the time and complexity of the journey. This paper explores: • Insights on challenges faced by Australian ITDMs when rolling out cloud projects • The role of the ITDM today • Key blockages IT stakeholders encounter when driving digital change, and; • What they need from the business and wider technology ecosystem to navigate the risks associated with starting a cloud project or moving to a full cloud-first model.
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Rackspace
Published By: Marketo     Published Date: Feb 11, 2019
your brand What content you need to support your social media marketing How often to post on social media (and how to create an editorial calendar) How to measure the effectivene
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Marketo
Published By: Engage2Excel     Published Date: Feb 11, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1. • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel
Published By: Genesys     Published Date: Feb 08, 2019
Los contact centers modernos pueden dar soporte a varios canales digitales —correo electrónico, chat, conavegación, redes sociales, video— a través de múltiples puntos de contacto digital (web o dispositivos móviles). Lo que no pueden hacer es vincular las interacciones en un journey paso a paso para brindar una experiencia personal y contextual a cada cliente. Descargue el eBook Descubra cómo: Diseñar una estrategia de engagement digital exitosa Ofrecer a los agentes una visión 360 de las interacciones del cliente en todos los canales de voz y digitales Entregar experiencias omnicanal personalizadas, contextualizadas y de poco esfuerzo
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: RSM US     Published Date: Feb 08, 2019
For decades, corporate social responsibility (CSR) plans have been used by companies in varying degrees to participate in select charities and causes; however, in recent years, CSR strategies have evolved as an important way for businesses to connect with their communities, demonstrate commitment to core values and deliver on brand promises.
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RSM US
Published By: Comcast Business     Published Date: Feb 06, 2019
Just like your business, technology never stops advancing. Each year, there are new ways that technology can automate processes, lower costs, and enhance customer and employee satisfaction - all with the goal of increasing revenue! And while it can be difficult to change how your business works, leaving old methods behind and embracing new technology can help lead your business to more success and growth.
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network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet
    
Comcast Business
Published By: Comcast Business     Published Date: Feb 06, 2019
The technology landscape in the financial services sector is vast, ranging from cutting-edge to mission-critical, each having an impact on the industry as a whole. Customer-facing services and back-end operations alike are seeing real benefits from innovation, including greater efficiencies and higher levels of customer satisfaction.
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network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet
    
Comcast Business
Published By: Comcast Business     Published Date: Feb 06, 2019
The rate at which technology is evolving is increasing almost exponentially. In the business sector, hardware has given way to software-defined everything, while many on-premises technologies are now offered as a service. Much of the advances in technology over the last few years have been the direct result of the growing ubiquity of the cloud and faster connectivity speeds, both of which have enabled companies to adopt digital transformation technologies to help them work smarter and more efficiently.
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network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet
    
Comcast Business
Published By: Comcast Business     Published Date: Feb 06, 2019
The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home. That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.
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restaurants, quick-serve restaurants, qsr, fast food, convenience food, restaurant technology, qsr technology, guest experience
    
Comcast Business
Published By: Comcast Business     Published Date: Feb 06, 2019
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between. Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
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hospitality, hospitality providers, hotel technology, motel technology, guest experience, pos, digital entertainment, wifi
    
Comcast Business
Published By: Comcast Business     Published Date: Feb 06, 2019
Retail has been transformed by technology in multiple ways, from the way customers interact with retailers to how products are offered and acquired. Indeed, the entire shopping experience has been redefined and expanded to enable customers to purchase products anytime, anywhere, with any device, from any number of retailers. Consumers’ changing shopping behaviors and their reliance on technology enables retailers to reach a wider swath of potential buyers, moving well beyond the borders of their physical store locations to new geographies and populations. That said, retailers must understand how to use technology effectively to draw in customers and entice them to purchase, as well as help them improve their operations and enable new, innovative ways to keep customers coming back.
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retail, shopping, retailers, wifi, retail technology, network, technology, digital transformation
    
Comcast Business
Published By: Workday France     Published Date: Feb 04, 2019
"L'étude mondiale « Tendances RH 2018 » de Deloitte a révélé que les collaborateurs d'aujourd'hui n'envisageaient plus leurs carrières en termes d'emplois et de compétences mais d'expériences et d'agilité d'apprentissage. Pour répondre à ces nouvelles attentes professionnelles, votre organisation doit mettre en place de nouvelles stratégies RH et aborder l'apprentissage, le développement des performances et l’évolution professionnelle sous un autre angle. Découvrez les faits marquants du rapport afin de comprendre pourquoi les attentes en matière de carrière évoluent et de quelle manière : Utiliser des outils axés sur les données et un apprentissage dynamique pour améliorer l'expérience des collaborateurs Repenser la notion de carrière à mesure que le monde du travail évolue Remettre en question les hypothèses sur l'âge et impliquer les collaborateurs de toutes les générations"
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technologie de la main-d'œuvre, stratégie digitale
    
Workday France
Published By: Workday France     Published Date: Feb 04, 2019
La technologie joue un rôle essentiel dans la gestion du capital humain pour les organisations qui s'intéressent à l'essor de l'entreprise sociétale. Elle offre la possibilité de gérer l'intégralité du cycle de vie du collaborateur, du recrutement à la fidélisation, et fournit les analyses nécessaires à la prise de décisions clés concernant l'entreprise. Découvrez les 4 étapes que doivent suivre les entreprises sans plus attendre.
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technologie de la main-d'œuvre, stratégie digitale
    
Workday France
Published By: Workday Italy     Published Date: Feb 04, 2019
Lo studio di Deloitte ""Human Capital Trends 2018"" ha rilevato che per la forza lavoro odierna le carriere non sono più definite dai ruoli e dalle competenze, bensì dalla flessibilità di apprendimento. Per soddisfare queste nuove aspettative di carriera, la tua organizzazione necessita di nuove strategie per la forza lavoro e di approcci diversi nei confronti dell'apprendimento, della performance enablement e dello sviluppo della carriera. Scopri le informazioni principali nel report per scoprire le origini del cambiamento nelle aspettative di carriera e il modo in cui puoi: Utilizzare strumenti basati sui dati e sull'apprendimento dinamico per migliorare l'esperienza dei dipendenti Ridefinire le carriere in un mondo del lavoro in continuo cambiamento Sfidare i pregiudizi sull'età e coinvolgere lavoratori di ogni generazione
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workday, workforce technology, digital strategy
    
Workday Italy
Published By: Workday Netherlands     Published Date: Feb 04, 2019
HCM-technologie gaat een sleutelrol spelen en zal organisaties helpen om hun weg te vinden in de opkomst van de social enterprise. Deze technologie maakt het mogelijk om de volledige werknemercyclus te beheren, van recruiting tot retentie, en levert de benodigde analytics voor het nemen van belangrijke beslissingen. Ontdek welke vier stappen bedrijven nu moeten nemen.
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workforce-technologie, digitale strategie
    
Workday Netherlands
Published By: Workday Spain     Published Date: Feb 04, 2019
El estudio de 2018 sobre tendencias globales de capital humano llevado a cabo por Deloitte revela que en la actualidad la plantilla ya no define su carrera profesional en función de los puestos o las habilidades, sino de las experiencias y la agilidad de aprendizaje. Para satisfacer estas nuevas expectativas profesionales, su organización necesita nuevas estrategias de plantilla y distintos enfoques de aprendizaje, capacitación del desempeño y desarrollo profesional. En el informe encontrará las claves del porqué del cambio en las expectativas profesionales y aprenderá a: Usar un aprendizaje dinámico y herramientas basadas en datos para mejorar la experiencia de los empleados Rediseñar las carreras profesionales de acuerdo con los cambios en el mundo laboral Desterrar prejuicios sobre la edad y emplear a trabajadores de distintas generaciones
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workday, workforce technology, digital strategy
    
Workday Spain
Published By: Workday     Published Date: Feb 04, 2019
Human capital management technology plays a key role in helping organizations navigate the rise of the social enterprise, providing the ability to manage the full worker lifecycle, from recruitment to retention, and delivering the analytics needed to drive key business decisions. Read about the four steps businesses should take now.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday     Published Date: Feb 01, 2019
Careers today are no longer narrowly defined by jobs and skills, but are instead viewed as ways for workers to gain valuable experiences and develop new skills. Learn what’s behind this shift in employee expectations and how to adapt your HR practices to meet them.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday Nordics     Published Date: Feb 01, 2019
HCM technology will play a key role in helping organisations navigate this rise of the social enterprise, providing the ability to manage the full worker life cycle from recruitment to retention and delivering the analytics and insights needed to drive key business decisions related to human capital. Read about the four steps businesses should take now.
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workday, workforce technology, digital strategy
    
Workday Nordics
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