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Published By: VMware AirWatch     Published Date: May 25, 2016
La mobilité reste une opportunité stratégique importante pour les entreprises de toutes sortes, car elle peut contribuer à augmenter leur compétitivité en rendant les employés plus productifs ou en s'engageant auprès des clients de manière plus innovante. Pour atteindre ce potentiel, la mobilité des entreprises doit proposer aux utilisateurs une expérience simple sur plusieurs terminaux et offrir un espace de travail sécurisé pour les applications essentielles. Pour servir cette base d'employés mobiles et de clients, les entreprises doivent activer leurs fonctionnalités BYOD et self-service avec une plateforme établie qui s'adapte pour prendre en charge de nouveaux processus. La plateforme de gestion de la mobilité d'entreprise (EMM) offre à l'informatique la possibilité d'activer les transformations de processus métier, de favoriser de nouveaux revenus et de créer de nouvelles façons mémorables de se connecter aux clients.
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best practices, business optimization, business management, application management, enterprise application, business intelligence
    
VMware AirWatch
Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise
    
Pega
Published By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
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interaction management, business technology, enterprise, forrester, best practices, pegasystems
    
Pega
Published By: VMware AirWatch     Published Date: May 19, 2016
The economy isn’t standing still. For your business to succeed, your employees shouldn’t either. That’s why companies of all types are moving to empower their mobile workforce and engage with customers in innovative ways. To realize their potential, enterprises need to find ways to make a mobile workforce as productive when they’re away from the office and on their mobile devices as they are in the office. This means mobility systems must give users a seamless experience across the ever-expanding types of mobile devices employees use, for easy access to business-critical applications. At the same time, it must deliver a secure workspace that complies with security regulations, protects devices, plus guards business and customer data, from expanding security threats.
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innovation, best practices, mobile device, security, mobile workforce
    
VMware AirWatch
Published By: VMware AirWatch     Published Date: May 18, 2016
In this paper, we discuss why a bring-your-own-device (BYOD) approach to workforce mobility can be a compromise-free approach, and then how the combined capabilities of Samsung KNOX and Enterprise Mobility Management from AirWatch by VMware turn this compromise-free approach into reality.
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mobile management, mobile devices, enterprise management, information technology, best practices, business optimization
    
VMware AirWatch
Published By: VMware AirWatch     Published Date: May 18, 2016
VMware AirWatch gives enterprises identity, productivity and collaboration solutions through enterprise mobility management. The VMware AirWatch platform gives end users a seamless digital workspace, so they can be more effective on the go. A future-proof mobility platform enables IT to support business initiatives now and in the future with features: • Broadest OS and device support with same-day updates • Unified identity management framework across solutions • Suite of integrated productivity and collaboration apps • Centralized content management and collaboration • Global scalability with multi-tenant framework AirWatch offers a unique vision for identity, mobile, network and Infrastructure that is trusted by more than 16,000+ organizations, including 500 of the Global 2000, and has been positioned as a leader by Gartner in the 2015 Magic Quadrant for Enterprise
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productivity, best practices, business intelligence, business management, information technology, device support, device management, content management
    
VMware AirWatch
Published By: Dell EMC     Published Date: May 12, 2016
Businesses using multiple outdated servers for email, database, file and print workloads can benefit greatly by consolidating these workloads onto a single new server and running them in virtual machines. Read this paper and learn how the latest servers powered by Intel® Xeon® processors, can help you free up data center space, reduce power consumption and lower TCO.
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Dell EMC
Published By: Lyft     Published Date: May 06, 2016
Business travelers in the U.S. will take close to 500 million trips in 2016. That means, every day, nearly 40,000 people are booking ground transportation¹. Meanwhile, a stream of devices and applications are emerging to help travelers get to their destinations in more efficient, safe, and affordable ways. This constantly-changing landscape can leave your team lost, fighting other business travelers for space and trying to keep up with the best apps. And lost is the last place your team should be, especially when they’re traveling for work.
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best practices, business optimization, business management, mobile, transportation
    
Lyft
Published By: MobileIron     Published Date: Apr 28, 2016
Office 365 est la suite de productivité cloud de Microsoft. Elle comprend une version en ligne des solutions les plus connues de Microsoft, comme Exchange et SharePoint, un espace de stockage avec OneDrive et plusieurs applications mobiles, dont Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Skype for Business et Yammer.
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MobileIron
Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
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ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship, customer experience/engagement
    
IBM
Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence, business management, mobile
    
Dialpad
Published By: Citrix Systems     Published Date: Apr 15, 2016
Why should you choose Citrix over VMware? With 25 years of innovation and real-world customer deployments, only Citrix has the mobile workspace technology that helps businesses achieve their goal of a truly mobile workforce. Read the infographic.
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citrix, vmware, mobile workspace technology, mobile workforce
    
Citrix Systems
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization, branding
    
Cherwell Software
Published By: Rackspace     Published Date: Mar 31, 2016
In today’s economy, companies that stay in place fall behind. Businesses that fail to decrease their dependence on legacy infrastructure risk stagnation and losing ground to competitors. Thankfully, advances in virtualization and emerging cloud technologies can deliver the agility that today’s IT organizations need to compete, but only if selected and deployed wisely. Learn how you can extend your existing virtualization environment into the cloud to maximize the benefits of both, and get some advice on how to get started in paving the way toward an effective and efficient outcome.
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rackspace, virtualization, vmware, cloud
    
Rackspace
Published By: Rackspace     Published Date: Mar 24, 2016
In today’s economy, companies that stay in place fall behind. Businesses that fail to decrease their dependence on legacy infrastructure risk stagnation and losing ground to competitors. Thankfully, advances in virtualization and emerging cloud technologies can deliver the agility that today’s IT organizations need to compete, but only if selected and deployed wisely. Learn how you can extend your existing virtualization environment into the cloud to maximize the benefits of both, and get some advice on how to get started in paving the way toward an effective and efficient outcome.
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rackspace, virtualization, vmware, cloud
    
Rackspace
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: Okta     Published Date: Mar 10, 2016
The Forrester Wave report identifies the six most significant solution providers in the market, evaluating the strengths and weaknesses of each vendor against 15 criteria, including current offering, strategy and market presence. Access your complimentary Forrester Wave report and learn why Okta is named a leader in the space.
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Okta
Published By: Rackspace     Published Date: Mar 08, 2016
Determining which model works best for your organization means understanding the following requirements: Technical: Can the workload actually be hosted in the cloud? Compliance: Regulation may determine where and how their data and workloads can be run and stored. Security: Each workload has separate security requirements, creating challenges to run in the public cloud.
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cloud model, public cloud, diy cloud, hybrid cloud, rackspace, compliance, cloud security
    
Rackspace
Published By: Rackspace     Published Date: Mar 08, 2016
This whitepaper examines how businesses can leverage the benefits of a Microsoft Private Cloud, and taking advantage of the following functions: •Enabling self-service. •Federating your Microsoft® Cloud Platform •Taking advantage of software-defined networking. •Messaging services. •Database as a Service (DBaaS) and its advantages.
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microsoft private cloud, microsoft cloud platform, rackspace, self-service, software-defined networking
    
Rackspace
Published By: Rackspace     Published Date: Mar 08, 2016
Watch as industry experts discuss strategies for overcoming design, deployment, and monitoring challenges in a Microsoft Cloud Platform environment. They examine real-life situations in which Rackspace architected and deployed Microsoft Private Cloud at scale, across multiple geographies. You’ll get first-hand what Red Hat has learned along the way, such as how to approach the integration of Database-as-a-Service (DBaaS) functionality, designing resilient architectures and failover, as well as building for scale.
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microsoft private cloud, microsoft server, hyper-v, windows azure, microsoft cloud platform, rackspace, red hat
    
Rackspace
Published By: Rackspace     Published Date: Mar 08, 2016
This white paper focuses specifically on Microsoft’s approach to managing user demands and security concerns, featuring Office 365 and Azure.
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rackspace, office 365, microsoft azure, on premise environments, security, hybrid
    
Rackspace
Published By: Rackspace     Published Date: Mar 08, 2016
We’ll discuss why hybrid makes sense, common concerns, pitfalls to consider, and best practices for setting up your hybrid infrastructure leveraging Azure Active Directory services with Office 365.
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rackspace, office 365, azure, on premise, active directory federation
    
Rackspace
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