business expectations

Results 1 - 25 of 157Sort Results By: Published Date | Title | Company Name
Published By: New Voice Media     Published Date: May 22, 2017
Business is going through rapid, unprecedented change. We are accustomed to having access to information and resources wherever we are. Our anticipations and expectations of business have changed, and we expect the same when we deal with any organization, whether as a customer, employee, stakeholder or partner.
Tags : 
    
New Voice Media
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Prepare your business for the future of customer service. In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends. The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants. Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service. Find trend details and actionable data on: The growing importance of service in a customer’s choice of or loyalty to a brand The most important aspects of a good customer service experience The most frustrating aspects of a poor customer service experience Expectations of the millennial customer segment Channel preferences based on geography Customer expectations for self-serv
Tags : 
    
Microsoft Azure
Published By: Salesforce     Published Date: Nov 09, 2018
The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.
Tags : 
    
Salesforce
Published By: Pega     Published Date: Apr 04, 2016
Customer service professionals know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever. There are critical things that your customer service apps need to be able to do in order to create a 360-degree professional service organization. Download this E-book and discover the 5 key actions organizations need to take to help businesses meet and surpass customer expectations.
Tags : 
    
Pega
Published By: Pega     Published Date: May 24, 2016
Customer service professionals know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever. There are critical things that your customer service apps need to be able to do in order to create a 360-degree professional service organization. Download this E-book and discover the 5 key actions organizations need to take to help businesses meet and surpass customer expectations.
Tags : 
    
Pega
Published By: K2     Published Date: Jan 07, 2016
In a world where speed matters, businesses need agility and flexibility to quickly modify their processes and business practices to stay competitive. Historically, large companies have hampered process agility by locking themselves into outdated systems, processes, and ways of working, but a variety of factors – including modernization and customer expectations – are increasingly playing a role in driving companies toward business process transformation, an emerging topic in the realm of process excellence. This white paper, based on the Process Excellence Network’s, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on what causes and drives process innovation, includes examples of organizations that have done this, and analyzes their return on investment (ROI).
Tags : 
business processes, agility, business process transformation, process excellence
    
K2
Published By: Ahead     Published Date: Jun 05, 2019
Digital Business Continues to Move the Cyber Goal Posts Fortune magazine estimates that by the year 2020, US companies will spend $101 billion per year on cyber security, up 38% from 2016. With all of the money being invested in cyber security, why do the pace and complexity of new security threats continue to rise year after year? A big reason is that today’s digital business involves a more mobile workforce with expectations of immediate and on demand access to data fronted by intuitive and engaging user experiences, and often underpinned by public cloud infrastructure for increased agility and time to market.
Tags : 
    
Ahead
Published By: Red Hat     Published Date: Jan 07, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another.
Tags : 
    
Red Hat
Published By: Red Hat     Published Date: Jun 19, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another. In March 2018, Re
Tags : 
    
Red Hat
Published By: IBM APAC     Published Date: Mar 19, 2018
We know that flash storage can provide significant benefits and deliver needed agility for large businesses, but what about medium-sized businesses (MMB = 500 to 999 employees)? IBM asked Forrester Consulting to look into adoption and use of flash storage technologies by mid-market organizations. A snapshot survey of 106 IT professionals found the following: › MMBs are actively adopting flash storage › Flash is exceeding expectations regarding cloud management, flexibility and security › A majority of respondents expect to continue their investments, with almost half aspiring to an all-flash storage environment. To learn more download this report.
Tags : 
    
IBM APAC
Published By: Akamai Technologies     Published Date: May 05, 2017
Today’s mobile users are spoiled. They demand rich, desktop quality experiences tailored to their devices and delivered at lightning fast speeds. And while these “always on” users represent a tremendous business opportunity, satisfying their high expectations requires overcoming complex mobile delivery challenges. In this e-book, we review three key mobile delivery challenges and explain how you can overcome them by optimizing for fast APIs, mobile apps, and mobile sites to increase engagement, revenue, and customer loyalty. Download today to learn how your business can Meet Today’s Mobile Mandate.
Tags : 
mobile adoption, customer loyalty, customer engagement, increase revenue
    
Akamai Technologies
Published By: Macquarie Telecom     Published Date: Jan 11, 2011
Access Economics was engaged by Macquarie Telecom to interpret the survey results in conjunction with relevant research studies and four case studies of businesses that expect the NBN to drive significant change in their business model.
Tags : 
macquarie telecom, national broadband network, ict development, high speed broadband, hsbb, nbn, australian business, managed hosting, telecommunication, voice, data
    
Macquarie Telecom
Published By: IBM     Published Date: Oct 10, 2013
Will your disaster recovery plan work when the time comes? It's a hard determination for any organization to make. But in IBM's experience, the answer is often "no." Disaster recovery plans often fail because organization have based their recovery strategies on outdated assumptions. Read this white paper to learn seven common misconceptions about disaster recovery. You'll also discover how new technologies can help modernize disaster recovery efforts.
Tags : 
avoid pitfalls, business pitfalls, disaster recovery, recovery plans, business recovery, evolving business, business expectations, business threats, outdated assumptions, recovery efforts, failed organization, work to recover
    
IBM
Published By: IBM     Published Date: Apr 26, 2017
"Business buyers are shopping online as private consumers and they expect the same experience when purchasing business products and services online. While B2B organizations can learn from B2C online retailers in terms of user experience, B2B selling is much more complex. Read this white paper to learn how to: Use B2C best practices to meet buyer expectations for enhanced online experiences Deliver multiple combinations of products and services for faster, streamlined quoting and ordering Support complex buying cycles and selling executions across channels and markets—and around the world"
Tags : 
b2b commerce, efficiency, online retail, buying cycles, b2b selling
    
IBM
Published By: Datastax     Published Date: Jan 17, 2018
In today’s fast-paced business climate, companies are seeing dramatic shifts in their market. Customer expectations are changing faster than ever due to digital disruption in areas like commerce, banking, transportation, healthcare, utilities, and media consumption. Technology is being used to disrupt traditionally “safe” industry norms. Data is being generated at levels never seen before, but companies are having a tough time understanding how to find the gold within the gravel.
Tags : 
    
Datastax
Published By: Service Now     Published Date: Jan 26, 2018
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue. Download this whitepaper to learn more!
Tags : 
    
Service Now
Published By: Quocirca     Published Date: May 15, 2009
Most organisations have had to supplement their IT capability with some form of external help at one time or another. However, as financial pressures mount and technology continues to evolve and its relationship with the business becomes increasingly complex, how does this change the expectations and needs of those external relationships? Learn more today!
Tags : 
quocirca, software as a service (saas), it function, it staff, business process, customer service, it budget
    
Quocirca
Published By: Nginx     Published Date: Jul 15, 2014
Users demand fast application delivery and it is essential for the survival of your business. Meeting the expectations of your users is challenging. NGINX Plus offers a broad array of solutions to solve these challenges, allowing you to delight your users.
Tags : 
nginx, application delivery, web servers, application infrastructure, apache http server, high availability, load balancing, server performance, enterprise infrastructure, application performance, riverbed, reverse proxy, server software, web applications, enterprise software
    
Nginx
Published By: Fujitsu     Published Date: Aug 01, 2017
Regardless of which model you choose, BYOD needs to be carefully planned to get the full benefits without increasing costs. Decisions must also be made about whether to accept some cost increases as a trade-off for benefits that improve your bottom line. To be successful, both for the business and for employees, BYOD must balance conflicting expectations to create an equilibrium in which both parties get what they want – while also each giving something in return. Many factors will influence the true cost of your BYOD program, but the decision should not be based purely on cost considerations. Research by analyst firm Forrester found that nearly 70% of companies increased their bottom line revenues as a result of deploying BYOD programs5 – so some cost increases may well be a price worth paying.
Tags : 
hardware costs, devices, byod, technology, online communities, intel, productivity goals
    
Fujitsu
Published By: QTS Data Centers     Published Date: Mar 31, 2015
To keep pace with new business demands, rising customer expectations, and emerging technologies, IT leaders are realizing an important opportunity: infrastructure outsourcing. These services, including colocation, hosting, and cloud computing, give IT organizations the flexibility and agility to better serve the needs of the business.
Tags : 
qts, cloud, security, data transactions, cio report, cyber threats, security breaches, it leaders
    
QTS Data Centers
Published By: Red Hat     Published Date: May 05, 2015
In this Forrester report: How the infrastructure/operations (I&O) role changes in a hybrid cloud world. How they accelerate the cloud application delivery life cycle to exceed business expectations of cloud & Which management capabilities must be mastered to take on the role of hybrid cloud manager.
Tags : 
red hat, forrester, hybrid cloud, management, developers, infrastructure, operations, it management
    
Red Hat
Published By: Red Hat     Published Date: Jan 09, 2014
In this Forrester report: How the infrastructure/operations (I&O) role changes in a hybrid cloud world. How they accelerate the cloud application delivery life cycle to exceed business expectations of cloud & which management capabilities must be mastered to take on the role of hybrid cloud manager.
Tags : 
red hat, cloudforms, cloud management, hybrid cloud, infrastructure, operations, acceleration, application delivery, life cycle, hybrid cloud manager, deployment
    
Red Hat
Published By: IBM     Published Date: May 07, 2013
Can an organization that chooses to ignore the insights of employees, customers and business partners expect to thrive? For many, the answer is no. In a global environment where innovation cycles are shrinking, customer expectations are rising and talent is becoming more distributed, companies are seeing the need to more effectively apply the knowledge and experience of individuals, regardless of their vocation, affiliation or organization status. Download this report to learn how you can access the untapped knowledge of your networks.
Tags : 
collective intelligence, networks, customer, innovation cycle
    
IBM
Published By: Red Hat     Published Date: Sep 25, 2014
As a strategic partner in your business, you face increasing demands from your line-of-business leaders for new functionality and advanced capabilities, which you must deliver with a constrained IT budget. What could you do to meet these expectations and add value to the business if you could contain costs, increase operational efficiency, and do more with less? You need to overcome several challenges. The cost of software licensing management is rising as a result of maintaining proprietary platforms or legacy technology, making it difficult to modernize your datacenter and migrate to more cost-effective solutions. You’re likely burdened by regulatory compliance mandates, which create enforcement, reporting, and auditing expenses. And, like 67% of IT organizations, your budget is probably shrinking. Red Hat can help. Red Hat® Enterprise Linux® gives you the high-value subscription model, built-in governance processes, and simplified migration path you need to aggressively lower your
Tags : 
increased demands, functionality, software licensing management, proprietary platforms, legacy technology, datacenter, it organization
    
Red Hat
Published By: SAS     Published Date: Jan 17, 2018
First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
Tags : 
    
SAS
Start   Previous   1 2 3 4 5 6 7    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.