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Published By: Cisco     Published Date: Aug 27, 2015
Gartner's evaluation of 16 contact center infrastructure (CCI) vendors in its 2015 CCI Magic Quadrant report.
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contact center infrastructure, unified communication, infrastructure management, crm, customer relationship management, cci solutions, enterprise software management
    
Cisco
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support
    
Cisco
Published By: Genesys     Published Date: Jul 19, 2017
Get Gartner’s Complete Analysis of Each Contact Center Vendor
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities.
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gartner, contact center, artificial intelligence, infrastructure, crm system
    
Genesys
Published By: LogMeIn     Published Date: Jul 12, 2016
Cette liste succincte met en avant les bonnes pratiques à l’attention des Agents et Administrateurs susceptibles d’aider votre entreprise à atteindre ses objectifs d’excellence.
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live chat, customer service, customer support, live chat success, best practices for agents and admins, crm solutions/software, customer experience/engagement
    
LogMeIn
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Freshdesk     Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day. But that is exactly what’s so scary about it? Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget. And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers. So how can you can you get your customer support to be ready for the zombie apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
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Freshdesk
Published By: Epicor     Published Date: Sep 21, 2017
El objetivo principal de las empresas de manufactura es lograr el crecimiento de su empresa. A pesar de que los fabricantes prevén el crecimiento la mayoría enfrentan desafíos tales como la administración del crecimiento. Epicor ha preparado el eZine “Aumento de Rentabilidad en acción” en donde da a conocer como empresas como la suya han logrado el crecimiento con éxito.
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erp software, enterprise resource planning software, erp selection, manufacturing, increase roi
    
Epicor
Published By: HP     Published Date: Aug 04, 2010
Virtualization is moving to the mainstream and may soon be overtaking non-virtualized environments as a method for deploying applications. Does this broad adoption of virtualization, though, make network security easier or more difficult to achieve? While responses to this question are still highly varied, one thing is certain: most companies still have no clear and definite security policy for their virtual environments.
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security hype, hyper-jacking, 3com, vm escape, vm hopping, vm theft, vm sprawl, virtualization security, trust zones, new access layer, high value targets, inspection offload, virtual ips, security management, threat coverage, ips platfrom, r&d servers, virtualized data centers, denial of service (dos), intrusion prevention system
    
HP
Published By: Forcepoint     Published Date: Apr 20, 2016
Innovative practices lead to innovative results. Using our pillars to build a security program helps businesses develop user visibility and behavioral context. Total awareness — “seeing” the extent of your user behavior — starts with five pillars and ends with unquestioned success.
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risk, security, security programme, security, security application
    
Forcepoint
Published By: SAP SME     Published Date: Apr 10, 2018
La industria de los productos de consumo está experimentando una gran transformación. Los consumidores demandan experiencias que ofrezcan confianza, alegía y protección – aunque son menos tangibles– estos son los impulsores que definirán el exito. Es por eso que las compañías de productos de consumo necesitan reimaginar todo, desde el compromiso del consumidor y las operaciones hasta la innovación de los productos. Las tecnologías emergentes como el Internet de las Cosas, Machine Learning e Inteligencia Artificial, pueden ayudar a guiar el rumbo de este cambio e impulsar el éxito del mismo.
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SAP SME
Published By: SAP SME     Published Date: Apr 10, 2018
La industria se ve cada vez más influenciada por productores especializados más pequeños que están en la delantera de una demanda emergente. Como la especificidad de la aplicación química crece, la industria se está moviendo de series de producción a gran escala hacia el incremento de la diversidad de pequeñas series de producción orientadas a lotes. Las ventas dependen del rendimiento de la sustancia, y no solo de la innovación de la sustancia propiamente dicha.
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SAP SME
Published By: HP     Published Date: Jul 22, 2010
As cyber threats across the globe continue to increase in number and sophistication, security and networking personnel must not only work harder but also smarter to stay ahead of malicious attacks.
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network security, dns, botnet command and control (cnc), malware; phishing, hp tippingpoint, tippingpoint digital vaccine, tippingpoint n-platform ips, tippingpoint security management, ips platform, access switches, reputation database, security management system
    
HP
Published By: Cisco     Published Date: Apr 11, 2016
En este documento se identifican las funcionalidades esenciales necesarias en una solución de protección contra malware avanzado y las preguntas clave que debe formularle a su proveedor, y se muestra cómo Cisco combate los ataques de malware avanzado actuales mediante una combinación de cuatro técnicas
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Cisco
Published By: Acquia     Published Date: Feb 26, 2015
Way back in 1999—a thousand years ago in Internet years—a writer and designer, named Darcy DiNucci, coined the phrase Web 2.0. This marked the beginning of the web as a social experience, eventually altering commerce so that today customers can be brand advocates who play a crucial role in building your business. You already know that your customers are talking about your brand on social media platforms, posting images from your product pages to Pinterest, and checking reviews. The brick-and-mortar and virtual commerce experiences have become so intertwined that customers sometimes make an online purchase while standing in your store. So, there's no question that all commerce today is social, and this ebook will dive deeper into that concept.
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social experience, acquia, vitual commerce experience, online shopping, emerging marketing, social media, marketing research
    
Acquia
Published By: McAfee     Published Date: Sep 04, 2014
El tipo más amenazante de ataque cibernético es invisible. El riesgo para las empresas es real según lo evidenciado por los recientes ataques de alto nivel. Las organizaciones necesitan controles de seguridad por capas que funcionen en conjunto para detectar la presencia y las acciones de hackers y malwares furtivos.
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ataques furtivos, malware, sistema de prevención de intrusiones, siem, controle de seguridad en capas
    
McAfee
Published By: Oracle     Published Date: Mar 09, 2017
En este estudio, IDC trata el tema de las dificultades inherentes asociadas a los planes tradicionales de copia de seguridad de los datos y la dinámica cambiante de las estrategias de protección de datos.
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Oracle
Published By: Plex Systems     Published Date: Jun 06, 2014
Automotive metalformer, CCI, replaced 6 disparate systems with one single integrated ERP from the Plex Manufacturing Cloud, leading to operational efficiencies , immediate ROI, access to real-time data and a highly preventative maintenance schedule.
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plex systems, automotive, metal former, roi, cloud, manufacturing
    
Plex Systems
Published By: Ahead     Published Date: Nov 15, 2018
If your business is like many other organizations that are in the process of enabling a Microsoft Azure public cloud platform, then you might be struggling with the guardrails needed to secure and manage cost, while at the same time enabling flexibility for the teams consuming cloud services. While the Azure platform is already very secure, it also allows a great deal of flexibility in configuration. In order to avoid accidentally creating security holes and out-of-control spend, a Governance Framework is required. We created the AHEAD Azure Governance framework to allow enterprises to develop and maintain a fully optimized, and secure environment. The resulting framework will be tailored to your organization’s specific business and compliance needs, as every enterprise is different. This guide will introduce you to the components of this necessary Azure Foundational Governance Design.
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Ahead
Published By: Symantec     Published Date: Nov 30, 2015
Che tu sia un singolo utente o un'azienda, l'approccio alla sicurezza online deve essere lo stesso che adotteresti per la sicurezza fisica della tua casa o del tuo ufficio. Oltre a garantire un maggiore senso di sicurezza, questo consente di proteggere le persone che visitano la tua casa, il tuo luogo di lavoro o il tuo sito Web. È importante comprendere i rischi potenziali e quindi assicurarsi di essere completamente protetti contro di essi. Nel mondo della tecnologia in rapida evoluzione, non è sempre facile rimanere al passo con le innovazioni più recenti. Per questa ragione è consigliabile rivolgersi a un'azienda che si occupa di sicurezza in Internet con una solida reputazione.
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Symantec
Published By: Fujitsu     Published Date: Feb 01, 2018
Communities rely on their local policemen and policewomen to keep them safe, protect their property and preserve the peace. But few citizens really understand the dangers that officers face every day, especially patrolling and answering calls in vehicles or on foot. While their training provides them with tactics and procedures, situations and individuals are unpredictable. Devices such as computers and tablets make these tactics possible. From accidents to health emergencies, domestic violence to theft and assaults, police must perform in high-stress, volatile environments and make the right decisions in seconds. And in today’s digital world, everything they do may be recorded and posted online. Intel inside, powerful productivity outside.
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technology, mobile, safety, security, tablet, solutions, fujitsu
    
Fujitsu
Published By: Fujitsu     Published Date: Feb 26, 2018
Communities rely on their local policemen and policewomen to keep them safe, protect their property and preserve the peace. But few citizens really understand the dangers that officers face every day, especially patrolling and answering calls in vehicles or on foot. While their training provides them with tactics and procedures, situations and individuals are unpredictable. From accidents to health emergencies, domestic violence to theft and assaults, police must perform in high-stress, volatile environments and make the right decisions in seconds. And in today’s digital world, everything they do may be recorded and posted online. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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public, safety, mobile, solutions, police, fujitsu
    
Fujitsu
Published By: Intralinks     Published Date: Oct 30, 2014
While file sharing proliferates in the enterprise environment, the unsecure and unsanctioned deployment of file sharing technologies poses significant risk to organizations. Extensive new research conducted by Ponemon Institute in North America and Europe, sponsored by Intralinks, reveals that individuals are behaving badly, organizations are addressing the challenges inadequately, and IT professionals feel a loss of control. Here is just a sample of the results: Half of all respondents lack the confidence to deal with risky file sharing practices 62% of respondents accidently sent files to unauthorized individuals outside the organization 70% of organizations do not conduct regular audits to determine if file sharing activities are in compliance with regulations Download this research report now to find out: The extent of the risk associated with unsecure file sharing The individual behaviors driving and organizational responses to information lossThe key considerations for secur
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file sharing, enterprise environment, fire sharing technologies, risk to organizations, compliance with regulations
    
Intralinks
Published By: Intralinks     Published Date: Apr 13, 2015
While file sharing proliferates in the enterprise environment, the unsecure and unsanctioned deployment of file sharing technologies poses significant risk to organizations. Extensive new research conducted by Ponemon Institute in North America and Europe, sponsored by Intralinks, reveals that individuals are behaving badly, organizations are addressing the challenges inadequately, and IT professionals feel a loss of control. Here is just a sample of the results: • Half of all respondents lack the confidence to deal with risky file sharing practices • 62% of respondents accidently sent files to unauthorized individuals outside the organization • 70% of organizations do not conduct regular audits to determine if file sharing activities are in compliance with regulations Download this research report now to find out: • The extent of the risk associated with unsecure file sharing • The individual behaviors driving and organizational responses to information loss
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Intralinks
Published By: Vision Solutions     Published Date: Jul 06, 2008
This white paper provides a road map to the most effective strategies and technologies to protect data in AIX environments and provide fast recovery should data be lost or corrupted due to accident or malicious action. The paper also outlines the benefits of continuous data protection (CDP) technologies for AIX.
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vision, high availability, ibm, aix, cdp
    
Vision Solutions
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