service center

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Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency. These goals are achieved relatively easily within the first few years, most immediately through reduced labor costs and centralized activities. In fact, standardization and centralization deliver up to 50% savings. During subsequent phases, technology automation and outsourcing cut costs further. But, if cost reduction is the only clearly defined goal, organizations will reach a point of diminishing returns.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot
Published By: HP     Published Date: Oct 09, 2008
Increase utilization, decrease energy costs with data center virtualization In the past, IT departments have responded to demands for new services and better performance by adding more hardware, resulting in underutilized technology silos and server sprawl. Today, many organizations are turning to virtualization technologies that facilitate consolidation and increased utilization. In short, virtualization brings the ability to pool, share and dynamically reallocate data center resources – and helps fulfill the promise of higher utilization and lower energy consumption and lower costs.Join us and learn why HP is well prepared to help you assess and address your needs. Find out what key virtualization partners -- such as VMware, Microsoft and Citrix – bring to the table and how HP can help you leverage their technology and expertise.
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mission critical, virtualization, hewlett-packard company
    
HP
Published By: IBM     Published Date: May 22, 2013
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
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saas, ibm, ibm websphere, websphere, cloud computing
    
IBM
Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: May 07, 2012
HP ProLiant Gen8 server features capabilities that speed and simplify 3 critical phases of the server lifecycle: configuration and provisioning, daily operational health monitoring and ongoing updates and maintenance. Download this short paper!
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lifecycle, operations, flexibility, serviceability, data center, redefine, expectations, productivity, experience, storage performance, servers, gen8, intel, proliant
    
Sponsored by HP and Intel® Xeon® processors
Published By: Tealeaf     Published Date: Apr 14, 2011
This guide focuses on how to provide a more seamless customer experience for customers transitioning from the website (mobile or fixed) to the customer service center.
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customer experience gap, customer service center, tealeaf, contact center, visibility, online experience, online channel, customer service optimization, customer value, e-commerce solutions
    
Tealeaf
Published By: Canon Business Process Services     Published Date: Aug 28, 2013
Effective records management programs mitigate records compliance risk, leverage proven technology, gain more control over its information assets, improve operational efficiency and offer the ability to continuously improve.
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records management, records management compliance, records retention, records retention schedule, electronic documents, electronic records management, document imaging, document and print management, document management services, managed print services, document processing center, document workflows, business management, business imaging
    
Canon Business Process Services
Published By: HP     Published Date: Apr 13, 2014
Learn how Isbank, Turkey’s largest bank, dramatically reduced testing times for Functional Testing automation from 6 man-days to a few hours. Read about the benefits of adopting an Application Lifecycle Management approach to improve software quality, automate testing processes and safeguard mission-critical applications while supporting growth.
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application lifecycle management, application development, application testing, enterprise release management, financial services, functional testing, hp application, hp loadrunner, hp performance center, hp quality center, hp quick test professional, hp service, hp service test, hp software professional, it case study, lifecycle management, performance testing, quality planning assessment, services, test management
    
HP
Published By: Network Automation     Published Date: Oct 23, 2008
In good economic times, success simply means keeping pace. After all, the market is demanding your company’s products and services, and your responsibility is simple: keep up with the demand no matter what it takes. Most managers, whether they are business managers or technology managers respond to this situation the same way. They hire more people to shoulder the increased load. Sales managers seek out more sales reps. Foremen bring more assembly workers online. Customer service beefs up the call center. And IT managers hire more administrators to maintain the constant flux of demands from users, applications, systems, and networks.
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network automation, business, process, automation, processes, tough economy, bad economy, workflow, process improvement, streamline it, strategies
    
Network Automation
Published By: AT&T     Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t, att, at+t, mobile devices, communication, information, exchange, cloud
    
AT&T
Published By: AT&T     Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t, att, at+t, mobile devices, communication, information, exchange, cloud
    
AT&T
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
    
Oracle
Published By: Soffront     Published Date: Aug 21, 2009
Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.
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knowledge management, information management, knowledge base, product information management, pim, product knowledge, customer service, customer support, call center management, soffront
    
Soffront
Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Intel     Published Date: Jul 27, 2017
To stay ahead of the competition in a fast-paced, cost-driven cloud services marketplace, LeCloud must innovate new services and revenue streams to retain customers and drive profit. By using future-forward data center solutions from Intel, LeCloud is able to reduce latency in its video transcoding and improve the user experience when streaming new 4K and H.265 real-time video services to millions of customers concurrently.
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Intel
Published By: Lenovo     Published Date: Aug 31, 2018
? Security threats are growing at an astronomical pace–theft, hacking, malware, ransomware... and the list goes on. That's why Lenovo integrates security at every level including built-in hardware, advanced software, a secure supply-chain, complete component validation and integrated services. In addition to Lenovo's own security features built into each device, Windows 10 Pro delivers comprehensive, built-in and ongoing security protections you can trust – including Windows Hello, Windows Defender Antivirus, firewall, and more. Read more in this comprehensive product guide, from personal device to data center, we'll show you how we're hard at work securing your devices from the threats.
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Lenovo
Published By: Juniper Networks     Published Date: Jan 11, 2016
Téléchargez notre livre électronique sur la virtualisation pour apprendre à améliorer la flexibilité de votre entreprise et la prestation de services via un réseau ouvert et flexible. Découvrez comment rapprocher les mondes virtuels et physiques et simplifier les connexions entre plusieurs data centers.
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Juniper Networks
Published By: F5 Networks Inc     Published Date: Jan 31, 2017
Organizations considering moving enterprise applications to the public cloud should ensure that they also move the application delivery services their applications rely on in the data center. In addition, cloud migration presents an opportunity to organize and rationalize security and access, gain visibility into cloud-based application traffic, and architect a strong disaster recovery plan. Download to read the 5 rules to follow when lifting and shifting apps to the the cloud.
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apps, cloud, enterprise applications, public cloud
    
F5 Networks Inc
Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
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contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service, customer service, customer satisfaction, real time recommendation to customers, integrated solutions, unified desktop, turn contact center into profit center, social media, customer experience/engagement
    
Oracle
Published By: CenturyLink     Published Date: Jan 02, 2015
The market for cloud compute infrastructure as a service (a virtual data center of compute, storage and network resources delivered as a service) is still maturing and rapidly evolving. Strategic providers must therefore be chosen carefully.
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gartner, magic quadrant, compute infrastructure, storage resources, network resources, strategic providers
    
CenturyLink
Published By: CenturyLink     Published Date: Jan 02, 2015
The market for cloud compute infrastructure as a service (a virtual data center of compute, storage and network resources delivered as a service) is still maturing and rapidly evolving. Strategic providers must therefore be chosen carefully.
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gartner, magic quadrant, compute infrastructure, storage resources, network resources, strategic providers
    
CenturyLink
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, magic quadrant, contact center infrastructure, worldwide, support center
    
Cisco
Published By: salesforce.com     Published Date: May 30, 2013
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
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salesforce, crm, service cloud, cec, customer engagement, engagement center, engaging customers, crm & customer care
    
salesforce.com
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
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