services operations

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Published By: Sage People     Published Date: Mar 07, 2018
Sage provides an enterprise-level business management solution for services operations; these solutions assist Sage customers with core financial and supply chain management functionality. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential return on investment (ROI) that services organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their services organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with six Enterprise Management for Services organizations customers, each with at least two to three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to
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Sage People
Published By: Rackspace     Published Date: Apr 17, 2018
Controlling cloud costs is a leading challenge for enterprises at each stage of their cloud journey. Fortunately, companies utilizing a public cloud can benefit from the strategic partnership between Google and Rackspace. Google Cloud Platform is a state-of-the-art, cost-friendly public cloud, and Google has selected Rackspace as its first managed services provider for GCP, based on Rackspace’s vast cloud expertise and dedication to a fanatical customer experience. With Managed GCP by Rackspace, companies can maximize their cost savings on Google Cloud while also saving on hiring, training and retaining top talent to operate their cloud operations. In this post we will focus on the ten most significant cost-saving opportunities.
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Rackspace
Published By: IBM     Published Date: Jan 12, 2016
Analysis of cyber attack and incident data for the Retail industry from IBM's worldwide security services operations.
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customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, shopper experience, retail
    
IBM
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support
    
Cisco
Published By: Avi Networks     Published Date: Mar 24, 2016
This buyer’s guide for load balancers is based on research, best practices, and conversations with network administrators and IT operations teams at over 110 Global 2000 enterprises. It presents guidelines for choosing application services that mirror the needs of modern data centers and public cloud initiatives. The guide is organized in sections, starting with a pre-assessment of your current application delivery capabilities. With data gathered from your pre-assessment, you can review the considerations involved in creating a software-defined application services strategy; identify opportunities to improve automation of application services and operations. Finally, use the software-defined application services checklist at the end of the guide to identify key priorities in your choice of application service solutions for your enterprise.
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avi networks, best practices, application services, modern data centers, public cloud initiatives, load balancer, load balancing, application delivery, application delivery controller, adc, software-defined networks, sdn
    
Avi Networks
Published By: Avi Networks     Published Date: Mar 06, 2019
Modern application architectures such as microservices are changing the way that modern enterprises run their infrastructure. Enterprises have become application-centric, investing significant effort and resources on continuous delivery goals and DevOps practices to achieve automation of routine IT and operations tasks. And now with the emergence of containerized applications, it is critical to re-evaluate how application services are provided across data centers and multiple cloud environments.
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Avi Networks
Published By: SurveyMonkey     Published Date: Oct 23, 2015
Watch our webinar, 4 Steps to Building a Customer Satisfaction Engine. SurveyMonkey's Director of Customer Success, Jeffrey Coleman, will show you how to: - Ask questions that yield actionable data - Scale follow-up actions and improvements - Analyze survey data and get key metrics - Close the loop by turning data into action
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survey monkey, customer satisfaction, customer success, data analytics, survey data, client services, customer operations, salesforce, sfdc service, content management systems, crm & customer care, marketing research, data management/analytics
    
SurveyMonkey
Published By: Red Hat     Published Date: Dec 23, 2014
Today’s enterprise IT organizations require more flexible IT services, greater capacity, and faster service delivery. Watch this webinar and learn more about 5 transformative areas that can make IT operations more efficient: • System standardization • Architectural flexibility • Automation of updates and maintenance • Greater productivity • Access and control
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system management, system standardization, it operations, efficiency, architectural flexibility
    
Red Hat
Published By: Red Hat     Published Date: Mar 16, 2015
Today’s enterprise IT organizations require more flexible IT services, greater capacity, and faster service delivery. Meanwhile, system management is more complex and compliance and audit overhead is increasing. A standard operating environment can drastically increase IT efficiency and lower operational expenses. Watch this webinar and learn more about 5 transformative areas that can make IT operations more efficient: • System standardization • Architectural flexibility • Automation of updates and maintenance • Greater productivity • Access and control Standardize your infrastructure and streamline your system management with Red Hat.
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it organizations, flexible it services, it efficiency, system standardization, automation
    
Red Hat
Published By: Epson     Published Date: Jun 12, 2018
Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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Epson
Published By: Fugue     Published Date: Mar 27, 2017
Directed at cloud architecting concerns, this paper covers streamlining complexity at scale, knowing infrastructure state, and using easily repeatable patterns that bolster security, compliance, and disaster recovery. Get this white paper now.
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cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration, devops, aws, amazon web services, cloud operations, cloud ops, continuous delivery, continuous integration, ci/cd, cicd, cloud automation, serverless, lambda
    
Fugue
Published By: Comcast Business     Published Date: Feb 10, 2015
By managing latency well, your network can support cloud services, off-site backup and mirroring, and e-commerce – adding to your company’s bottom line and making your operations more efficient with happier users.
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latency, latency management, networks, data center, data management, ecommerce, data communications, interactive environment, business integration, business intelligence, productivity
    
Comcast Business
Published By: ITinvolve     Published Date: Apr 16, 2013
Demonstrating compliance with policies is a chore for any IT operations organization and often seen as a distraction from the "real work" needed to keep IT services up and running. What if there was an approach that enabled you to demonstrate compliance with policies easily and also helped you better manage day-to-day operations as well? Read this use case document to understand how social knowledge collaboration can help you achieve this today.
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itinvolve, compliance with far less effort, social knowledge collaboration, collaboration, it services
    
ITinvolve
Published By: Avocent     Published Date: Aug 22, 2011
By enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data center services.
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avocent, data center services, infrastructure, ema, data center operations control, controlled data center infrastructure
    
Avocent
Published By: Progress Software     Published Date: May 27, 2010
Financial services firms can achieve a higher level of operational responsiveness with the seamlessly integrated and customizable responsive process management (RPM) solution from Progress Software. Monitor, control and improve your business in real time with this suite of tools designed to help financial services firms deliver a higher level of business performance while sensing and responding in real time to changing conditions and business events. Easily integrated into your exiting IT environment, the Progress RPM solution allows financial services firms to gain real competitive advantage. Download the white paper now!
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responsive process management, operational responsiveness, financial services, securities, trading operations, loan approval, capital markets, derivatives trading, insurance, business transaction management, business process management, complex event processing
    
Progress Software
Published By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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Epson
Published By: K2     Published Date: Jan 07, 2016
User adoption has always been something of an issue. Despite having ready access to SharePoint, many users cling to their file-shares, or more recently, adopt other ways of collaborating and sharing documents via web-based services. A third of the organizations surveyed feel that their SharePoint project has struggled to meet their original expectations, and a further 26% feel progress has stalled. Is this because of poor training and governance, restricted functionality of SharePoint, or simply the inevitable result of being the first ECM system to move beyond the safer boundaries of compliance-based aoperations? As we will see in this report, it is likely to be a combination of all of these.
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aiim, microsoft sharepoint, user adoption, enterprise content management
    
K2
Published By: Oracle     Published Date: Nov 05, 2012
Banks must meet more (and more varied) regulations today than ever. The sheer scale and scope of banking regulations.
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oracle, finance, oracle financial services, rish and treasury operations
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2012
Banks must meet more (and more varied) regulations today than ever. The sheer scale and scope of banking regulations.
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oracle, finance, oracle financial services, rish and treasury operations
    
Oracle
Published By: Fiserv     Published Date: Nov 07, 2017
"In today’s ever-evolving lending landscape where loan quality and risk management challenge profitability and the customer experience, technology may be the key to thriving – both now and in the future. Winning financial services institutions will be the ones that transform their business models to place loan quality and risk management at the center of their operations. To facilitate continuous life-of-loan management, inclusive of the requisite data transparency and audit trails that support loan quality and loss mitigation, these institutions will implement and automate a loan completion process. Such a process will manage data quality and access to loan data and documents throughout origination, servicing and sale on the secondary market."
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mortgage data quality, loan quality, loan data quality, mortgage quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset
    
Fiserv
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
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ibm, financial, quality, risk, management, cost, reduce costs, effiency, operations, optimization, control, proftits, data center, solution, customer, brms
    
IBM ILOG.
Published By: ICC Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
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icc, decision services, increase sales, market, down market, economy, operation, operations, operational costs, profitability
    
ICC Decision Services
Published By: ICC/Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
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icc, decision services, increase sales, market, down market, economy, operation, operations, operational costs, profitability, trade shows/events
    
ICC/Decision Services
Published By: IBM     Published Date: Apr 18, 2018
How IBM can help As one of the world’s leading research organizations, and one of the world’s top contributors to open source projects, IBM is committed to fostering the collaborative effort required to transform how people, governments and businesses transact and interact. IBM provides clients the blockchain technology fabric, consulting and systems integration capabilities to design and rapidly adopt distributed ledgers, digital identity and blockchain solutions. IBM helps clients leverage the global scale, business domain expertise and deep cloud integration experience required for the application of these technologies. Learn more at ibm.com/blockchain. The IBM Global Electronics practice uniquely combines IBM and partner services, hardware, software and research into integrated solutions that can help you deliver innovation, create differentiated customer experiences and optimize your global operations. Please visit ibm.com/electronics
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ibm, blockchain, electronics
    
IBM
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