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Numara Track-It! Help Desk Management for Improved Efficiency and Easier Requests

Webinar Published By: Numara Software
Numara Software
Published:  Jul 16, 2009
Type:  Webinar

Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history



Tags : 
help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management